Trusted Agent profile · Surrey

Cubitt and West Surrey reviews

4.9

★★★★★ Excellent

129 reviews across 1 platform

47 High Street, Banstead, Surrey, SM7 2NL

Cubitt and West's office in Surrey, at 47 High Street, is rated 4.9 out of 5 across 129 reviews on 1 platform, including 129 Google reviews rated 4.9.

4.9 / 5

129

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Surrey office, from every platform, shown as written. First names only.

5/5

Google

Amazing team and great service from start to finish. Esme was overly helpful and accommodating throughout the whole process and I can’t thank her enough. Very impressed and strongly recommend anyone to deal with her but I’m general everyone there was fantastic and gave 100%. Thank you all (but mostly Esme) :)

Herts · 14 June 2023

Agent replied · 13 June 2024

Dear Herts Man Many thanks for taking the time to write a review about Esme. She will be pleased to read it. Esme and the team always strive to help you through the process as much as possible and help take the stress away from you. Best wishes Becky Jennings Operations Director, Cubitt & West

5/5

Google

Fran Glancy was advising us during our search for new home. We couldn’t be happier as she is not only professional and knowledgeable but also very kind and friendly.

Magdalena · 26 September 2024

Agent replied · 24 October 2024

Dear Magdalena, Thank you for your lovely review. We're delighted to hear that Fran provided you with such a positive experience during your search for a new home. It's wonderful to know that her professionalism, knowledge, and friendly nature made a difference for you. Best wishes, Cubitt & West

5/5

Google

Thank you to Lauren for being so persistent and focused on our purchase. Without your help we would never been able to complete let alone complete before the stamp duty deadline! For anyone thinking off selling or buying with this agent have confidence that your transaction will be in safe hands and you will for sure complete with Lauren and the team. Thank you once again!PositiveProfessionalism

Huraira · 25 October 2021

Agent replied · 13 June 2024

Dear Huraira Many thanks for taking the time to give Lauren such a glowing review. She was really pleased to receive this as she prides herself on giving an exemplary service to her customers, and will do all she can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible. Kind regards Becky Jennings Operations Director, Cubitt & West

5/5

Google

Just wanted to say how fantastic and professional Jason was, I had a terrible experience with another estate agents. Then Jason came along and was very helpful , not at all pushy. My house was sold very smoothly and very quickly , I was kept up to date on every progress of my move , I am now settled in my new home thanks to Cubitt and West. Jason is the man

Clare · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West

5/5

Google

Exceptional service. Lauren, Esme and Alison went way above and beyond the call of duty to ensure that the sale of my house went through in what was a complex transaction. I am so grateful to them for all of their assistance. Great customer service, always extremely polite. Totally recommend.

Sarah · 14 June 2023

Agent replied · 13 June 2024

Dear Sarah Thank you for taking the time to leave a positive review and recommendation of the team at Banstead. They all go out of their way to get you to the finishing line and no problem is too big for them to solve for you. Good luck for the future. Best wishes Becky Jennings Operations Director, Cubitt & West

5/5

Google

I viewed several properties with Cubitt & West Banstead and eventually made an offer. Kian was really friendly and efficient and made an effort to understand what I was looking for as a buyer. Both he and Lauren were great at keeping me informed throughout the process, particularly when things weren't going so well, which I really appreciated.

Katie · 14 June 2022

Agent replied · 13 June 2024

Dear Katie It was lovely to hear that your experience of buying a property was a good one, due to the level of service that our team provided from our Kian and Lauren at our Banstead branch, they were really delighted to read your positive comments. May I wish you all the best in your new home. Kind regards Becky Jennings Operations Director, Cubitt & West

5/5

Google

Thank you Scott for your help with our search for a new home. You listened to our needs and really helped us explore our options. A very welcoming, friendly and professional agent!

Amy · 30 May 2024

Agent replied · 13 June 2024

Hi Amy, Thanks for your review, we're delighted you're happy with our service. We'll be sure to let Scott know that you had such a great experience! Thanks again, Cubitt & West Banstead Estate Agents

5/5

Google

The team at Cubitt & West Banstead have been absolutely wonderful to work with. From the very beginning, their friendly approach and excellent communication made the whole process feel easy and stress-free. They were always responsive and …

Jessica · 16 November 2025

Agent replied · 16 April 2026

Good afternoon, Thank you so much for your lovely review! We’re delighted to hear that the team at our Banstead branch, made the process … More

5/5

Google

Fran Glancy has impressed us with her service (beyond) excellence! Having dealt with so many different agents and agencies in the past, it is a relief to have met her. She listens carefully to what you want, she is always on the ball, communicates well and is always pleasant to talk to. We have confidence and peace of mind of achieving our objective with her.

Robin · 15 January 2025

Agent replied · 22 January 2025

Hi Robin, Thanks for leaving us such a kind review, we really appreciate it. We're thrilled to hear that Fran provided you with such exceptional service. It's wonderful to know that her attentive and communicative approach has given you confidence and peace of mind. We're here to help you every step of the way and are delighted to be part of your journey. Best wishes, Cubitt & West

5/5

Google

Just want to say a big thank you to Jason. Rung up to get a valuation and came out the following evening. Didn’t keep be waiting very informative and also nice to know someone who has the knowledge of his role that allows me to understand also. Great work and very helpful. In the future will definitely be using Cubitt & West just based on him.

Enzo · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West

5/5

Google

We where very happy with the communication and all the help from the team at Banstead not only finding us our perfect home before it even went to market giving us no competition but a smooth process from start to finish thanks Esme and Lauren

Dave · 14 June 2023

Agent replied · 13 June 2024

Dear Dave Thank you for leaving a great review about Esme and Lauren at our Banstead branch. They always go above and beyond to help you find your dream home. We will be sure to pass on your comments to them and wish you luck in your new home. Best wishes Becky Jennings Operations Director, Cubitt & West

5/5

Google

Most impressed with the Banstead C&W team - Lauren, Alison and Esme were all fantastic, from beginning to end. Efficient, personable, approachable (with my numerous questions) and not afraid to chase, when required, to bring about a positive result. I wouldn't hesitate to recommend them.

Simon · 14 June 2023

Agent replied · 13 June 2024

Dear Simon Thank you for taking the time to leave a great review about the Banstead team. We will be sure to pass your comments on to them. Best wishes Becky Jennings Operations Director, Cubitt & West

1/5

Google

Give you all the spiel about what they can do and how amazing their marketing is but doesn't actually translate in real terms. For the most part I found them to be pushy, tried to get me to lower the price for a sale unnecessarily more than a couple of times, and got in viewings with people who were nowhere near our budget. Had to chase to get sales data some weeks. When we did agree a sale, it took them 4 weeks to link us with a sales chaser by which time our sale was an absolute lost cause - this was over the space of 2-3 years of dealing with this branch. Sadly, they put me in absolute state of stress and I wouldn't recommend them to anyone. I would have complained directly but they seem to always have an answer for everything! Only two members of staff that seemed to shine were Esme and Sophie for which I've given them a star.

Bunny · 15 March 2024

Agent replied · 13 June 2024

Dear Bunny, Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards, Cubitt & West

5/5

Google

For my first ever visit to Banstead it was a pleasure to be greeted by Holly at the house that I was interested in. She had offered me a viewing appointment on the only day and at the only time that was convenient to me. Her manner throughout was both courteous and friendly; she provided me with useful supplementary information about the house; and afterwards at my request sent me details of other properties in the area that might interest me. All in all an enjoyable experience.

Sean · 15 March 2024

Agent replied · 13 June 2024

Hi Sean Thank you for taking the time to leave a great review about Holly in our Banstead branch. She is a real asset to the Banstead team and very knowledgeable. We will be sure that she reads your kind review. Good luk in your house hunting. Best wishes Cubitt & West

5/5

Google

Just wanted to say a huge thank you to Lauren and the team at Cubitt & West. Although I haven't completed my purchase, we are almost there but Lauren has gone above and beyond in helping it to be smooth sailing and I cant thank them enough for their help in the fine details and the little things that really matter. Thanks so much!

Mohamed · 14 June 2020

Agent replied · 13 June 2024

Dear Mohamed Many thanks for taking the time to leave a review of our Banstead office. I am delighted to read that Lauren has gone above and beyond to help you, and that this has made this purchasing a property a positive experience for you. Wishing you all the best in your soon to be new home! Kind regards Becky Jennings, Associate Operations Director, Cubitt & West

5/5

Google

We are looking for property over a year now and happen to meet almost all the real-estate agents in the area. Resently we met Alison Stawman from Cubitt & West and found her extremely helpful and professional. I will highly recommend Alison. Thanks

Mazhar · 14 June 2023

Agent replied · 13 June 2024

Dear Mazhar Many thanks for taking the time to leave a great review about Alison. She takes pride in giving you the best service and we will be sure to pass on your comments to her. Good luck for the future. Best wishes Becky Jennings Operations Director, Cubitt & West

5/5

Google

Brought a property from this estate agents Alison and Lauren was allways going out there way to help during the sale nothing was to much trouble for them. Always quick on returning emails and phone calls and getting information I asked for. Excellent customer services would defiantly recommend using this estate agents.

Jason · 14 June 2022

Agent replied · 13 June 2024

Dear Jason Thanks for taking the time to leave a great review of our Banstead branch. Lauren has years of experience as a Manager and prides herself in making sure everything is dealt with to help a sale go through smoothly and Alison is a great asset to the team, assisting where possible. I will be sure to pass on your positive comments and thank you for your high recommendation of Cubitt & West. Wishing you well for the future. Kind regards Becky Jennings Operations Director, Cubitt & West

5/5

Google

Both Lauren and Natasha were very pro-active and professional in arranging the sale of our chalet bungalow in Banstead. They were committed to obtaining the best offer on our property from the most suitable and realistic purchasers. They were friendly without crossing client boundaries and kept us informed of progress regularly, usually on a weekly basis.PositiveProfessionalism

David · 25 October 2021

Agent replied · 13 June 2024

Dear David Thank you for taking the time to leave your review. I am delighted to hear of your recent experience with our Banstead office. Both Lauren and Natasha are extremely passionate in what they do and pride themselves on giving the very best service to all their customers so they will really appreciate your feedback. We wish you all the best in your new home. Kind regards Becky Jennings Operations Director Cubitt & West

5/5

Google

I can't speak more highly of Jason at Cubitt and West in Banstead. He managed the sale and purchase of our property diligently and with utmost professionalism and integrity. Not only was Jason a pleasure to work with, but he also went the extra mile to support us in our hunt to find our forever home. Thank you Jason for your help.

Steve · 14 June 2020

Agent replied · 13 June 2024

Dear Steve Thank you for taking the time to leave a review of our Banstead office. I am really pleased that you found the staff a pleasure to work with. Wishing you all the best in your forever home! Kind regards Becky Jennings, Associate Operations Director, Cubitt & West

5/5

Google

I cannot say enough good things about Cubitt and West in Banstead. Esme was amazing, she kept us in the loop every step of the way and was very professional throughout. Highly recommend to anyone trying to find a property, very honest and great customer service.PositiveResponsiveness, Quality, Professionalism

K · 25 October 2022

Agent replied · 13 June 2024

Dear K Bignall, Many thanks for your feedback on the level of service you received from our Banstead branch, and in particular from Esme. At Cubitt & West we strongly believe in providing excellent customer service and communication from start to finish so I am delighted to hear that this was your experience with Esme. She was delighted to read your positive comments. Best regards, Becky Jennings Operations Director, Cubitt & West

5/5

Google

I used the Banstead branch of Cubitt & West to sell my house and couldn't have been happier with their professionalism and service. Many thanks to Esme Walrond-King, Lauren and her team; it was great working with you all.

Geoff · 14 June 2023

Agent replied · 13 June 2024

Dear Geoff Thank you so much for leaving a kind review about Esme, Lauren and the team. They will all be happy to read your comments. Good luck in your new home. Best wishes Becky Jennings Senior Operations Director, Cubitt & West

4/5

Google

We viewing a property twice with Kian from the Reigate/Banstead office, he was very professional and well informed about the property. Kian was very relaxed and enthusiastic and made viewing the property a positive experience. He followed up and responded to our requests promptly and successfully.

Rebecca · 14 June 2022

Agent replied · 13 June 2024

Dear Rebecca Many thanks for your complimentary review of Kian from our Banstead office. I know that he will be over the moon to read how he made your viewings such a positive experience. Wishing you all the best with your property search. Kind regards Becky Jennings, Operations Director, Cubitt & West

5/5

Google

Esme has been such an amazing help navigating me through purchasing my first property. She has been so thorough and accessible whenever I have needed to get in touch with her. Really recommend.

Ruth · 14 June 2023

Agent replied · 13 June 2024

Dear Ruth Many thanks for your kind review about Esme in our Banstead branch. Being a first time buyer can be daunting at times, but Esme is always helpful and is an asset to the team. We will be sure to pass on your comments to her. Best wishes Becky Jennings Operations Director, Cubitt & West

5/5

Google

Natasha and the team at Cubitt & West helped the process of buying our first house go so smoothly. When we were struggling to get information from our solicitors, they chased them up and really sped the process up. Overall, we had a great experience with them.PositiveResponsiveness, Quality, Professionalism

Rachael · 14 June 2021

Agent replied · 13 June 2024

Dear Rachael Many thanks for your review. I am very pleased to hear that your first experience of buying a property was a good one and that Natasha and the Banstead team were able to assist in speeding up the process and get you moved in to your new home quickly. Kind regards Becky Jennings Operations Director Cubitt & West

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Read Cubitt and West's Google reviews

Questions about Cubitt and West Surrey

How many reviews does Cubitt and West Surrey have?

Cubitt and West's Surrey office has 129 reviews across 1 platform: 129 on Google.

What is Cubitt and West Surrey's rating?

Cubitt and West Surrey is rated 4.9 out of 5 across all 129 reviews, and 4.9 out of 5 on Google from 129 reviews.

Where is Cubitt and West's Surrey office?

Cubitt and West Surrey, 47 High Street, Banstead, Surrey, SM7 2NL.

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