Cubitt and West Surrey reviews

★★★★★ 5/5

Google

I had the pleasure of meeting Jon from Cubitt & West's Banstead office. Jon was my guide accompanying on 2 house viewings. What impressed me was his gentle, patient energy. He was knowledgeable about the properties and answered my queries with clarity and honesty. What I loved was that he never made me feel pressurised or hurried. I felt I could trust him fully - that he wasn't the sort of person who would 'soft soap' me. This felt refreshing and I put me at ease. He is friendly and personable. Thanks, Jon

Ruth · 16 March 2026

★★★★★ 5/5

Google

I can’t recommend Cubitt and West, Banstead highly enough! We were impressed from the first contact by their professionalism, energy and enthusiasm and our faith in them has been well founded. Our house sold very quickly in large part due to their knowledge of their customer base. They followed the process through from valuation to sale completion with diligence and thoughtfulness. Whilst the whole team in the Banstead office are excellent, Lauren Eagles and Natasha Packham were outstanding and are a real asset to the business!

Erica · 16 March 2026

★★★★★ 5/5

Google

I had an absolutely fantastic experience working with Natasha and Lauren at Cubitt & West. From the very beginning, they truly understood what I was looking for and helped me achieve my goal of finding the best property for my family. Their knowledge of the market, attention to detail, and honest advice made all the difference. They were never pushy, instead, they were patient, supportive, and genuinely focused on helping me make the right decision. The entire process was incredibly smooth from start to finish. Communication was always clear and prompt, and they kept me updated at every stage. Any questions or concerns I had were handled quickly and professionally, which gave me great peace of mind during what can normally be a stressful process. Lauren went above and beyond to ensure everything stayed on track, and Natasha was equally supportive throughout. Their teamwork, professionalism, and dedication really stood out. I am truly grateful for their hard work and would highly recommend Natasha and Lauren to anyone looking to buy or sell a property. They made the whole experience seamless and enjoyable. Thank you both again for helping us secure such a wonderful home!

Anchal · 16 March 2026

★★★★★ 5/5

Google

Oliver has been super helpful and arranged a day of viewing for me and my daughter that was highly successful and has lead to an offer, he really did go beyond for us. We were shown properties by John who I have to say made a long day viewing very much more enjoyable and he was very informed. Thank you both much appreciated.

Joanne · 16 March 2026

★★★★★ 5/5

Google

Dealing with a number of agencies and really appreciate the professionalism of Cubitt and West. Fran was extremely friendly and helpful during our first conversation and followed up with confirmation and a reminder communication. When looking for a new house it can feel very overwhelming so dealing with a supportive friendly agent really helps. Thank you

Penny · 16 March 2026

★★★★★ 5/5

Google

My partner Holly and I would highly recommend Cubitt & West Banstead. From the very first call, the entire team are showing professionalism, pro-activity, and genuine support. A special thank you to Natasha, who warmly welcomed us and helped book in our initial viewings, her friendly and approachable manner made a great first impression. Fran impressed us with her knowledge of a property that didn’t quite match our preferences, but she really listened to our feedback and quickly arranged a viewing for an alternative home that suited us much better. Ollie has been incredible throughout, he showed us around the home we’re now in the process of purchasing and has been consistently helpful, professional, and attentive every step of the way. We feel informed and cared for throughout this process. Highly recommend this branch to anyone looking to buy in the area, they have not just made us feel like a number on their customer list!

Alex · 12 July 2025

★★★★★ 5/5

Google

Warm and friendly estate agents on the High Street in Banstead. Whilst I didn’t follow through on my sale this time I would definitely use them again. The girls, particularly Fran and Tasha who I mostly dealt with, were always enthusiastic, open and honest. They listened to me and I felt looked after by them.

Louise · 16 February 2026

★★★★★ 5/5

Google

Having gone through the buying process before, we know how stressful it can be when purchasing a property however Natasha from Cubitt & West, Banstead made our experience genuinely a very positive one. From our first viewing right the way through, she was professional, approachable, and always happy to help, despite the numerous phone calls i had made, she always made time to answer or return a call no matter how trivial our concerns were. Natasha really made the whole process feel straightforward and relatively stress-free. Highly recommended! Thank you again :)

Surreylec · 7 June 2025

★★★★★ 5/5

Google

The team at Cubitt & West Banstead were extremely helpful throughout the entire process when we were buying our new home. Natasha & Lauren were especially helpful in the early stages, and Natasha also continued to support us whenever needed, right up until completion. We would definitely recommend them.

Dillon · 16 March 2026

★★★★★ 5/5

Google

I would highly recommend Fran at Cubitt and west . Her deep understanding of the business gave us confidence and she was responsive and gave us prompt reply’s to questions we had .she made the stressful process of buying a house smooth and enjoyable. I truly felt she had our best interests at heart .

Lisa · 16 January 2026

★★★★★ 5/5

Google

Fran and Lauren were great throughout the process of buying our house. They were super helpful, always calling to update us on the progress of the sale and making sure anything that needed to be done was completed quickly and efficiently. …

CELINE · 16 February 2026

★★★★★ 5/5

Google

We have recently sold our property and we must thank Lauren and Natasha and their team from Cubbit&West Banstead for their absolutely fantastic job. From the day Lauren came to give us a valuation to the day we surrendered the keys to the …

Rose · 16 December 2025

★★★★★ 5/5

Google

Natasha Packham has been a great help and support in finding our new home. She has guided through the minefield of moving with enthusiasm and demonstrated her knowledge of all the processes we needed follow. I would not hesitate to …

Eric · 16 December 2025

★★★★★ 5/5

Google

The service I received from Natasha, Fran and Tamsin has been exceptional from day one. They took the time to explain everything clearly, guided me through each stage, and were always available when I needed advice or reassurance. Their …

Millie · 16 December 2025

★★★★★ 5/5

Google

A very Professional yet personable dealings with this branch. A shout out to Fran in particular who has remained friendly cheerful and helpful with every call. Such a nice branch to have dealt with. Thank you to you all.

Nicki · 16 November 2025

★★★★★ 5/5

Google

We had a great experience with Cubitt and West in Banstead. They were really prompt with getting back to us when we had queries and were great at keeping us updated with emails. Special shout out to Holly who in particular gave amazing customer service as we needed to access the property a number of times with builders prior to purchase. Holly was extremely professional, friendly and definitely went the extra mile to accommodate us. Would highly recommend.

Claire · 14 April 2024

★★★★★ 5/5

Google

Very friendly service from the team at Banstead, particularly Fran who conducted our viewings.

Tony · 2 April 2026

★★★★★ 5/5

Google

A Remarkable Advisor Who Turned Dreams into Reality. I had the absolute pleasure of working with Adelajda during my search for a new property as a first time buyer, and I am beyond thrilled with the results. Adelajda's dedication, expertise, and unwavering commitment to helping her clients find their perfect home truly sets her apart. From the very first day of our property visit, Adelajda's friendly and approachable demeanor put me at ease. She took the time to listen to my preferences and needs, and rather than simply showing me options within my initial budget, she went above and beyond to present a property that I had never imagined myself in. Her keen eye for detail and her deep understanding of the market allowed her to identify a gem that perfectly suited my taste and requirements. What struck me most about Adelajda was her genuine enthusiasm for her work. She was not just focused on closing a deal, but on ensuring that I made a decision I would be happy with for years to come. Her professional guidance and insights were invaluable throughout the entire process. She patiently answered all my questions and provided me with the information I needed to make an informed choice. Adelajda's ability to think outside the box and her deep knowledge of the real estate landscape turned what I thought was an impossible dream into a beautiful reality. Her dedication to her clients is evident not only in the care she takes during the search but also in the follow-up and support she provides even after the deal is done. To say that Adelajda is a true gem in the world of real estate, and her company is undoubtedly fortunate to have her as a part of their team. Thank you, Adelajda and Banstead Cubit & west team for making this journey an unforgettable one. Wishing you continued success and looking forward to recommending you to all my friends and family without hesitation. You are, without a doubt, the best Estate agent team, I have ever had the pleasure of working with.

Deepa · 17 September 2023

★★★★★ 5/5

Google

We had an exceptional experience with Lauren and her team during our property purchase. From start to finish, their support went above and beyond in every aspect. Lauren beautifully facilitated communication between solicitors, vendor, and ourselves, always proactively seeking solutions and ensuring the entire process moved as smoothly as possible. Their responsiveness and attention to detail were truly unique and made a typically stressful process incredibly straightforward. We highly recommend Lauren and her outstanding team to anyone looking for an excellent estate agent.

Mahyar · 19 March 2025

★★★★★ 5/5

Google

A quick, smooth and seamless sale! Lauren, Natasha, Fran and the rest of the team went all in on our sale and work tirelessly to get us sold. We had an offer in the first 3 months of listing and it was 22 days from instructing solicitors to exchanging! Couldn’t have asked for anything more from these guys!

Clare · 16 March 2026

★★★★★ 5/5

Google

A huge thank you to Alison at Cubitt & West Banstead. Alison was amazing from start to finish and made our whole experience so much easier. As first time buyers, myself and my partner had very little knowledge on purchasing a property - Alison helped us through every stage of the purchase and couldn't have been more helpful if she tried. Massive thank you Alison and the team, we are extremely grateful and very happy in our new home!! x

Amy · 14 June 2023

★★★★★ 5/5

Google

Unbelievable service from Scott and the team in Banstead, they where incredibly efficient and kept us informed the whole way through, we also used their recommend Lawyers and we found the whole experience faultless, form putting our property on the market to sale was so quick one of their quickest I believe!! Thank you again to the team Zara

Zara · 14 May 2024

★★★★★ 5/5

Google

We used Cubitt & West to sell my house in Banstead. They gave us very good advice on how to market the house and achieve a fair price. We were amazed at the number of viewings we had and our neighbours at the time were surprised at how quickly it sold. After our house was under offer we were kept informed of progress along the chain by regular emails from Lauren. I am very pleased that we used Cubitt & West for our sale and would like to thank Lauren and Allison for all of their help and support.PositiveResponsiveness, Professionalism

Michael · 25 October 2022

★★★★★ 5/5

Google

We cannot thank Lauren enough for all of the help that we received for the sale of our flat. She also went above and beyond to assist with the purchase of our new house. The whole process would have been a nightmare without her and all the extra effort she put in to get us over the line, even calling on her day off the ensure it had all gone through. We are so grateful to her and her team for all their support and would definitely recommend them. Jo and Grant 🙂PositiveResponsiveness, Quality, Professionalism, Value

Joanne · 14 June 2022