Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have delt with Esme Walrond-King who is so helpful and professional,
She really cannot do enough to help find us our perfect family home,
She is a pleasure to deal with and a credit to her branch.
Well done and thank you
Ian · 14 June 2022
Agent replied · 13 June 2024
Dear Ian
Many thanks for your great review about Esme in our Banstead branch. She really does go above and beyond to help people. We will be sure to pass on your review to her.
Best wishes for the future.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 4/5
GoogleExcellent service and professionalism from Esme and Lauren. They kept me informed at every stage of the process and made went out their way to make sure everything went smoothly!
Dale · 14 June 2023
Agent replied · 13 June 2024
Hello Dale Parsons, Thank you for leaving us your feedback! Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleReally great customer service, and excellent communication, as well as so friendly! i would def recommend this estate agency to anyone looking for a property to buy or sellPositiveResponsiveness, Professionalism, Value
Abigail · 25 October 2022
Agent replied · 13 June 2024
Dear Abigail,
Many thanks for taking the time to leave your review.
I was so pleased to hear how happy you have been with the service you have received from our Banstead office. They are all incredibly hardworking and reading your review made their day.
Your recommendation is also very much appreciated.
Best regards,
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleJust sold our home through Cubitt & West, service was excellent Esme very helpful and on the ball. Couldn’t recommend highly enough.
Julie · 14 June 2023
Agent replied · 13 June 2024
Dear Julie
Thank you for taking the time to leave a positive review about Esme at the Banstead branch. We will be sure to pass on your comments to her.
Best wishes
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleExcellent communication and warm, yet professional manner. The priority viewings when you registers with Cubitt and West are really handy too. I strongly recommend these estate agents. (Written as a buyer.)PositiveResponsiveness
Sarah · 14 June 2022
Agent replied · 13 June 2024
Dear Sarah,
Many thanks for leaving such a glowing review of our Banstead office. I am delighted to hear you have had such a positive experience. I know that receiving reviews such as yours really will make Lauren and the rest of her teams day and all their hard work worthwhile so thank you again.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 2/5
GoogleWorst experience ever buying and selling
Sharon · 14 April 2024
Agent replied · 13 June 2024
Dear Sharon,
Thank you for taking the time to leave a review and we’re sorry to hear that you haven’t been satisfied with the service you have received. Unfortunately, as you have not provided us with specific reasons for your dissatisfaction, we are unable to comment in more detail. However, we would like the opportunity to discuss your experience and would encourage you to contact us on 01702 540802 or at customer.support@arunestates.co.uk.
Kind regards,
Cubitt & West.
★★★★★ 5/5
GoogleI just wanted to let you know I had excellent customer service from your colleague Esme, who took my call this morning.
Please do give her a well done.
Alex · 14 June 2022
Agent replied · 13 June 2024
Hi Alex
Thank you for taking the time to post a review about Esme at our Banstead branch, especially as it sounds like this is the first experience with the branch. First impressions go a long way! We will be sure to pass on your comments to Esme.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleI don't often write reviews but felt compelled do so after the the service I received from Samantha Bedford, I found her professionalism refreshing and her property knowledge very impressive and would feel confident recommending her to my friends and family
Frank · 15 June 2019
Agent replied · 13 June 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
★★★★★ 5/5
GoogleThankyou to Lauren and Natasha for the service you provided in helping us to buy our new home. Friendly, professional and good at keeping us up to date.PositiveResponsiveness, Professionalism
Lauren · 14 June 2021
Agent replied · 13 June 2024
Dear Lauren
Thank you for leaving a review of our Banstead office. It is great to read how friendly and professional you have found Lauren and Natasha to be.
Wishing you all the best in your new home.
Kind regards
Becky Jennings, Operations Director
Cubitt & West
★★★★★ 5/5
GoogleI found lorion (Sorry about spelling) I found her very helpful keeping me up to date with the progress and she has a very pleasant voice.
Robert Crook
Robert · 14 June 2021
Agent replied · 13 June 2024
Dear Robert
Many thanks for taking the time to leave a review of Lauren from our Banstead office. I am pleased to read that you found her so helpful and I am sure she will enjoy reading your review.
Kind regards
Becky Jennings, Operations Director
Cubitt & West
★★★★★ 5/5
GoogleVery professional and friendly.
Matthew · 16 November 2023
Agent replied · 13 June 2024
Dear Matthew
Thank you for leaving a review on how friendly and professional the Banstead branch was. We will be sure to pass on your comments to them.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
GoogleLauren and Kian have been very helpful, professional and supportive. We highly recommend them, a very dynamic team. ThanksPositiveResponsiveness, Professionalism
M · 14 June 2022
Agent replied · 13 June 2024
Dear Marivon
It is great to hear about your experience with Lauren and Kian at our Banstead branch. They love to provide the best possible service to customers and were very delighted to receive such positive feedback.
Your recommendation is also very much appreciated.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleReally nice team really helpful gave us all the information we need to get our first mortgage really good service highly recommend
Charith · 14 June 2020
Agent replied · 13 June 2024
Dear Charith
Many thanks for taking the time to leave a review of our Banstead office. I am delighted to read how helpful and informative you have found them.
Kind regards
Becky Jennings, Associate Operations Director, Cubitt & West
★★★★★ 5/5
GoogleStaff friendly and will bend over backwards to assist.
Gary · 14 June 2022
Agent replied · 13 June 2024
Dear Gary,
Many thanks for taking the time to leave a review for our team in Banstead.
They pride themselves to provide the best possible service to their customers and were delighted to receive our kind comments.
Best regards,
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 1/5
GoogleMy partner and I called into the Banstead Branch and spoke with Dylan who is the Manager recently seeking our new home. We found the whole experience although VERY pushy. Rather than being made welcome the whole experience felt as though we were being INTERROGATED !. We DO NOT feel comfortable in going there again
Steve · 15 June 2018
★★★★★ 5/5
GoogleAll staff are 100%.
Very supportive
BARBARA · 14 June 2021
Agent replied · 13 June 2024
Dear Barbara
Thank you for taking the time to leave a review of our Banstead office. It will be my pleasure to pass on your kind compliments to Lauren and the team.
Kind regards
Becky Jennings, Operations Director, Cubitt & West
★★★★★ 1/5
GoogleWorst agent
Ricky · 17 October 2023
Agent replied · 13 June 2024
Dear Ricky,
Thank you for taking the time to leave a review and we’re sorry to hear that you haven’t been satisfied with the service you have received. Unfortunately, as you have not provided us with specific reasons for your dissatisfaction, we are unable to comment in more detail. However, we would like the opportunity to discuss your experience in more detail and would encourage you to contact us on 01702 540802 or at customer.support@arunestates.co.uk.
Kind regards,
Cubitt & West.
★★★★★ 5/5
GoogleRating only, no written review.
Shirley · 14 June 2022
Agent replied · 13 June 2024
Hello Shirley Fahey, Thank you for taking the time to leave a review. Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleRating only, no written review.
Maria · 15 June 2017
Agent replied · 13 June 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
