Cubitt and West Surrey reviews

★★★★★ 5/5

Google

Cubitt and West were the obvious choice to sell our House in Lower Kingswood, as that's who we purchased through, 10 years previously… Their Team worked well to ensure we got the best exposure to potential buyers by previewing our home via a video to buyers already on their 'books' and marketing us appropriately on Rightmove. We had an Open day booked for a particular Saturday but had 9 viewings booked in before it even hit the market officially. Within those initial viewings, our Buyers made us an above price offer on condition that we cancelled the upcoming Open House event. Everything about this situation was talked through with us in respect of which way it could go if we decided to accept before others had looked round our property. In effect, we sold within 3 days... Lauren, Alison, Kian and all involved kept us up to date with every milestone and it was the right decision as with some minor hiccups (resulting from our Buyers' late Survey), we received our full asking price anyway. The Fees didn't overly concern us in comparison to other agents; there's not much in it when you're buying and selling substantial properties in this area. It was great to have a local agent with great local knowledge and track record of buying and selling in the areas we were looking at. I would recommend Cubitt and West to anyone considering selling their Property with Banstead Branch. Thank you. Regards, Debbie and Paul

Deborah · 14 June 2022

★★★★★ 5/5

Google

We have just purchased a flat through Cubitt & West. Lauren was absolutely amazing, from start to finish. She went over and above for us, even chasing updates on her day off. I couldn’t have asked any more from her. She made a very stressful process, less stressful. For first time buyers we didn’t have much idea about property, but she answered all of our questions very quickly. Could not rate her highly enough. Also Allison was amazing on the day, she was very friendly and chased up all our last minute problems. Thankyou so much!!PositiveResponsiveness, Professionalism

Stevie · 14 June 2022

★★★★★ 5/5

Google

We moved to our property earlier this year and it was by no means an easy sale due to covid and our fair share of sales falling through. Lauren was incredible throughout and kept things moving, kept us informed and fought our corner when needed. We will be forever grateful to her for her professional approach and because of it we have just finished renovating our dream home. Thank you so much all involved you really were incredible and we would have no hesitation is using you again. Hannah and Adam

Hannah · 14 June 2022

★★★★★ 5/5

Google

Where to start...we had advertised our flat with a small local agent, expecting a more personalised service and great local knowledge. The lure of a reasonably low fee was also a big deciding factor. Unfortunately this didn't work out for us at all and we were left feeling completely frustrated and disappointed. We made the decision to change agents and this is where Lauren and her team at Cubitt & West Banstead came in. What a completely different experience! Lauren was absolutely fantastic from the very first meeting, with everything explained clearly and confidently. We knew exactly where we stood from day one, what they could do for us, how it would be done and how they would keep us updated and informed along the way (something that meant a lot to us following our previous experience). Did this all come at a higher price? Yes it did, but I can honestly say it was worth every penny. We had a niche property which only appealed to a small segment of the market, but Lauren and her team worked tirelessly to get the property sold for us. We had a spanner thrown in the works when our first buyer pulled out at a late stage, but the team were quick to reassure us and get things moving on the marketing front again, putting in even more work than before, knowing that we had some time constraints we were working with. Communication was the key, we always felt as though we knew exactly what was happening every step of the way. From weekly 'check-in' phone calls, to marketing reports, to reassuring replies to my late-night freak-out emails, the team were always there to help and advise, and we could never have got through this process without them. I cannot speak highly enough of these guys, especially Lauren and Alison who were absolute superstars, and would have no hesitation in recommending them to anyone who wants a supportive, motivated and friendly team to handle a property sale. All the best to Lauren and the rest of the team, we can't thank you enough!

Joe · 14 June 2022

★★★★★ 5/5

Google

We’d like to thank Esme, Lauren and Alison at Cubitt & West, Banstead for the fantastic support and service that they provided for us throughout our house purchasing experience. They were always there to answer our questions wether they be big or small and guided us through the whole process. It was so nice to know that there was always somebody knowledgeable on the other end of the phone and calls/emails were always answered promptly. We would thoroughly recommend these ladies to anybody wishing to purchase a new home. It was such a pleasure to work with them. Thank you, ladies Barry & Lisa xx

Lisa · 14 June 2022

★★★★★ 5/5

Google

My husband and I are currently house hunting and have recently reviewed a number of houses and I have to say cubit and west Banstead have been one of the best agents we have dealt with so far. They are professional and responsive, but Esme who is one of the sales advisor has shown us few properties, has be absolutely brilliant. She is personable, she knows her stuff about the houses she is showing you overall excellent! Thanks Esme hope to see you again for our continued search for a new home. Laura and Matt.PositiveResponsiveness, Professionalism

Laura · 14 June 2022

★★★★★ 5/5

Google

I can say with confidence now that of all the agencies I have dealt with so far, Cubitt & West, Banstead is far the best. They were very supportive in helping us through every aspect of the house buying process. They provided an efficient service and acted competently throughout to ensure we buy our first house fast and sans possible delays. Their team (particularly Alison and Lauren) went out of their way to make our home-buying experience easier. They kept us informed all the time, whilst responding immediately to our queries and requests. Alison and Lauren were incredibly professional, friendly and compassionate about our difficult family circumstances. We will certainly use the service from Cubitt & West again in the future.

Hanna · 14 June 2022

★★★★★ 5/5

Google

We just used Cubbit and West, (Banstead) to sell our house and they were brilliant. Lauren Eagles the branch manager was very helpful & professional from start to finish. Communication from the whole team of Kian, Alison, Sue & Lindy was excellent and they all worked very hard to get us our buyer with in weeks and continued this during the final stages of the sale. Very happy with the service we received and would highly recommend.

Chris · 14 June 2022

★★★★★ 5/5

Google

Moving house is never straightforward, but I must give credit and thanks to Lauren and Natasha for their help and support in the sale of my property. Whilst we faced a number of challenges, their professional yet personal service and friendly manner made the whole process much easier. Nothing was ever too much trouble and it was evident that they worked extremely hard on my behalf, keeping me appraised of the situation throughout. The rapport we developed was fantastic and it felt like we were really working together as a team (not something I have experienced with other agents). I would thoroughly recommend using this estate agents.PositiveResponsiveness, Quality, Professionalism, Value

Louisa · 25 October 2021

★★★★★ 5/5

Google

I bought a house through Cubitt & West Banstead office. I was really impressed with the precautions that Natasha P took during the pandemic to safeguard both me and the sellers. Natasha as well as Lauren E were absolutely superb in keeping me up to date with my purchase. Not only did they help me secure a fair price on the property that both I and the sellers were happy with but they also chased any outstanding paper work from both sides solicitors to ensure that the completion was on track. What also impresses me is the prompt call backs when there were urgent queries as well. My last piece is that I have worked in this industry a long time ago and I know the difference from a bad estate agent from a good one. I can tell you that Lauren and the team are testament to what excellent Estate Agents in the industry should be like and how to maintain consistent & highest of quality of work. Well done Lauren & Natasha and everyone else that I spoke to in the office!PositiveResponsiveness, Quality, Professionalism

Idris · 18 June 2021

★★★★★ 5/5

Google

Cubitt and West Banstead were fantastic from start to finish for the purchase of our new home. As first time buyers having a fantastic sales progressor like Lauren on hand to help us get to grips with how to make the process more smooth allowed us to complete within 3 months! Thank you so much Cubitt & West Banstead team! Your fantastic 😊

Callum · 14 June 2023

★★★★★ 5/5

Google

We moved to Cubitt & West after dealing with a very difficult estate agent regarding the sale of my late brothers house. Oliver in particular as well as other members of the team were professional, very enthusiastic with their communication in keeping us up to date, showed enthusiasm and care in selling the property and we had a very quick, smooth sale. I highly recommend using Cubitt & West

Jo · 2 April 2026

★★★★★ 5/5

Google

I recently used the Banstead branch to sell my home and couldn’t be happier with the service, especially from Lauren and Natasha. From the very start, they asked about my expectations and what I wanted before even talking about the sale …

Vithushiyaa · 16 February 2026

★★★★★ 5/5

Google

I have had the pleasure of working with Kurran and Allison at the cubitt and west Sutton branch. I have just completed on my sale which they sold for us before we had even launched online by contacting their list of motivated buyers before our launch. Even with the Covid pandemic amongst us they were very responsive and were always on hand to help when needed. I would highly recommend Cubitt & West to anyone buying or Selling and I now look forward to Kurran and the team Selling my next property!PositiveResponsiveness, Quality, Professionalism, Value

John · 25 October 2020

★★★★★ 5/5

Google

Cubitt & West Banstead did what all the other estate agents could not. Honestly I am amazed at the difference in quality of estate agents. How can one agent get no viewing in a 12 week period, another agent two, yet Cubit & West had them lined up ready to go? And there were no time-wasters. These were genuine, funded buyers. Cubitt & West sold our property (and incidentally were the ones who organised our on-going property!) in a matter of weeks.

Jon · 14 June 2020

★★★★★ 5/5

Google

I have nothing but praise for this branch of Cubitt and West, in particular Natasha Packham, who has gone above and beyond her efforts to sell my property during this very difficult political climate. She has kept me informed all the time both by email and phone calls. She is an excellent listener, which is paramount in her job, she remains always cheerful and friendly and at all times professional. When I was forced, for health reasons, to pull out of a sale, she was both kind and understanding. When I am fit enough I will return to the market, and Natasha will be the first person I will contact. All the staff at this branch are excellent.

Janet · 14 June 2020

★★★★★ 5/5

Google

Me and my Husband have just brought our first home witht he help of Jason and the team in Banstead. I can't praise them enough, nothing was to much trouble, they made you feel as if you were there only customers. I must also praise Michael Wookey the Mortgage Advisorwho was also brilliant and help us a lot with his advise. I can't praise the above enough. I will certainley be Recomending Cubitt & West Banstead. The only downside to the whole experiance was the in house Solictors DC Law, if you have the choice please don't use them, they had no customer service skills what so every, didn't get back to you if messages were left, didn't let you know what was going on, and as first time buyers it was frustrating as not knowing what was going on. Thank You Jason & Team

Debbie · 14 June 2020

★★★★★ 5/5

Google

After meeting a few different agents when selling our house, we definitely found Cubitt and West's Banstead branch, the most friendly, Knowledgeable, and transparent with their explanations. After Choosing them to put our house on the market we dealt with Jason Hanley. I cannot praise his service enough. Jason went above and beyond to help us even once the sale had taken place he has been their to guide and advise us every step of the way. I don't think we could have done it without him. Absolutely the best decision we could have made.

Leigh · 14 June 2020

★★★★★ 5/5

Google

My wife and I are about to complete on the purchase of our first house and we couldn't be more excited. Jason and the team have been exceptional throughout the process and we feel it was down to them that we got over the line with this purchase. If you are looking to buy in the area, first time or not, I would highly recommend these guys as they are fantastic. We really felt looked after and that they were not just interested in the sale (which of course is their primary goal as estate agents) they really too an interest as us as a couple too. Estate agents get a bad rep, and usually for good reason as there are many out there that couldn't differentiate their backside from their elbow. Everyone at C&W Banstead are truly exceptions to that rule.

Dan · 14 June 2020

★★★★★ 5/5

Google

I don’t usually write reviews but we had such a good experience with Fran from Banstead Cubitt & West. She showed us a couple of houses and was very professional, and easy to talk to. Fran gave a personal touch to the whole process; she …

Helen · 16 December 2025

★★★★★ 5/5

Google

Absolutely fantastic service, Natasha was exceptionally helpful, going above and beyond time and again.

Toby · 2 April 2026

★★★★★ 5/5

Google

We approached Cubitt & West Banstead for the first time as potential buyers. We were immediately impressed with the warmth and care shown to us by Natasha Peckham. Her experience in the property industry shone through and her willingness to arrange a viewing despite our property not being on the market was much appreciated and very rare these days. It was a joy to deal with her and the Cubitt and West team.

Imelda · 15 January 2025

★★★★★ 5/5

Google

Would definitely recommend. I was looking to buy a house and Alison was incredibly helpful. She kept in regular contact and updated me regarding new houses which were suitable, as they came onto the market. I ended up finding a house through a different agent but she still kept in touch to make sure everything proceeded smoothly, right up until exchange. Many thanks!

Donna · 14 June 2022

★★★★★ 5/5

Google

My experience of Lauren, Lindy and the whole team at Banstead has been outstanding. Always available to speak to, help deal with complex chains, deal with issues etc. I can honestly say that they should be the first port of call if you are considering selling your house. Without a doubt the best team I have come across (and I've moved a few times).....PositiveResponsiveness, Quality, Professionalism, Value

Keith · 25 October 2021