3/5
TrustpilotThe show home was lovely but the room…
The show home was lovely but the room were smaller than imagined so I’m afraid not suitable for me.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
Trusted Agent profile · Surrey
Crest Nicholson Surrey reviews
★★★★★
1,380 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,380 reviews on two platforms, including 8 Google reviews rated 4.5.
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Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotBrightwells yard
Excellent viewing helpful staff . Great development but not yet ready to purchase.
Agent replied · 26 October 2024
Good afternoon Guy, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received from the team at Brightwells Yard, they will be delighted to hear your comments.
5/5
TrustpilotGreat service
Lily of the Picture House Redhill assisted me with all my property and reservation inquiry in a very smooth and thorough manner. Very happy with the level of service she provided to me. She is great to work with.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotMulberry View - RG40
- Took the keys to our house, and immediately flagged various concerns. All done within weeks of moving in.- Had to hire a professional snagging company, who found 127 defects in the house- Poor quality of paint finish, dents and cracks on walls, fittings, skirtings, window frames defective, windows fitted out of angle, radiators fitted out of angle, broken parts in kitchens, bathrooms, disconnected pipes, poor roofing, poor laying out of loft insulation, the list goes on...- Now a year on the property, we still on email wars trying to get attention to fix year old issues.I could not recommend enough that you steer clear of Crest Nicholson's properties. This is similar to issues with my neighbours and other friends who also bought CN houses in different locations.
5/5
TrustpilotMy New Pad
The people at Crest really made me feel welcome from the start, nothing was too much for them. They were very informative and helpful, I would definitely recommend for anyone to look at Crest Nicholson homes.
Agent replied · 26 October 2024
Thank you for taking the time to write a review.
5/5
TrustpilotGreat service delivered throughout my…
Great service delivered throughout my site viewing, with everything explained clearly on the buying process.
Agent replied · 26 October 2024
Good afternoon, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotWe had a nice experience with Georgie
We had a nice experience with Georgie, she was very helpful and we really appreciate her attention and the house as well
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotExcellent experience with the sales team
Excellent experience with the sales team at Union Place, Monskmoor Park. In dealing with Katie Eaton I couldn't have asked for a better service. Looking forward to moving in!
Agent replied · 26 October 2024
Thank you for taking the time to share your experience, Katie will be delighted to hear your comments.
5/5
TrustpilotBrilliant and supportive staff
Partner and myself wanted to have a look despite not having enough. Staff were friendly, informative and professional. Really felt like valued customers.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
4/5
TrustpilotCalled to discuss options on part…
Called to discuss options on part exchange at the Monksmoor Daventry Development Representative showed us the available properties and able to answer questions in a clear manner. Very friendly
Agent replied · 26 October 2024
Thank you for taking the time to write a review.
5/5
TrustpilotExceptional Service and Knowledgeable Agent
The agent was really helpful and went above and beyond to answer all our queries.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotSales team at the Daventry development…
Sales team at the Daventry development were excellent to deal with, I had been up previously and met Becky. But on my second visit I was walked through the house and process by Anita.Both of them have been excellent and very knowledgeable.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience, Anita will be delighted to hear your comments.
5/5
TrustpilotCustomer service was excellent
Customer service was excellent. I was shown around properties and my queries were answered fully.
Agent replied · 26 October 2024
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received.
5/5
TrustpilotQuick and easy to arrange appointment
Quick and easy to arrange appointment, and helpful in finding other locations to look at nearby.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotFuller's Grove, East Challow new homes
Visited Fuller's Grove development in East Challow and met with Laurie who was great and competent.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotThank you
Stephanie guided me with patience and sold advice and made sure I have been assisted by a winning team
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotAmazing service at Walton Court Gardens
I visited Walton Court Gardens and viewed the properties twice before putting in an offer. The Sales Advisor, Adrian Johnson, was really helpful and attentive to both me and family members when we were viewing the property. The experience was really positive. He responded back quickly regarding offers and helped move the process easily. Overall we’re happy with our experience at Walton Court Gardens, which has some beautiful properties in an excellent area.
5/5
TrustpilotExcellent customer service from Leanne…
Excellent customer service from Leanne and Beverley. Hoping the next part of the journey will be as good 👍
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotVery happy with our new house
Moved in a month ago and no issues - very happy with it. High quality, great design (bathrooms and kitchen in particular and the doors, windows, in-built wardrobe... pretty much everything), good insulation, very well built, better than expected. Thank you!
Agent replied · 26 October 2024
Thank you for taking the time to share your experience, we are delighted to hear you are enjoying your new home.
1/5
TrustpilotCrest is not replying messages
We have asked them to come and do the snags, bad drainage, the house is flooding. We have sent emails upon emails, yet no reply.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotAt Nine Acres
At Nine Acres, Tiptree, we have had excellent service from the sales representative, Carol Judd. All of our questions have been carefully answered at every stage of the process. We have been made to feel that a good purchasing experience is a priority to Crest Nicholson.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
4/5
TrustpilotCatteshall Court
Catteshall Court, Godalming . Nice development. Sales person was very informative. However 2 bedroom flat was too small for myself and adult son.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotSketchley Gardens
Would definitely recommend Crest Nicholson to friends, family and everyone!So excited to move into our first home, and incredibly grateful for Lucy guiding us through this exciting time! Very friendly and informative!Beautiful traditional homes, excellent advisors, what more could you ask for? Thank you Crest!
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotCrest Nicholson Great Service
I have had a great experience with Crest Nicholson at Claybourne development. The customer service has been really good and I have always felt valued as a customer with great communication. The standard of homes is also great and you get lots of incentives included which you wouldn't get elsewhere.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience, we will share your comments with our Chiltern team. Thank you for choosing Crest Nicholson.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
