Trusted Agent profile · Surrey
★★★★★
1,380 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,380 reviews on two platforms, including 8 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotAs first time buyers
As first time buyers, the sales team.made us feel extremely comfortable and explained everything to the detail. They answered any questions we had, no matter how silly we thought they would be. It has made this whole big life decision a lot more easier!
Thank you for taking the time to write a review, the team will be delighted to hear your comments.
5/5
TrustpilotVery good Customer service
Siobbhan attended to myself and my wife and was very patient, pleasant and professional. Explained in details, all we needed to know about the property.
Thank you for taking the time to share your experience.
5/5
TrustpilotBest service
After going through many developers and estate agents to find our new build home, I could confidently recommend Crest Nicholson they provide the best service! We are very happy that we found the best sales agent Heather Davis from Potters Grange who support us throughout the journey!
Thank you for taking the time to share your experience.
5/5
TrustpilotCheryl and the sales staff were very…
Cheryl and the sales staff were very friendly, helpful and informative. They really helped us to make our move smoothly and we're extremely accommodating and professional.The house itself was beautifully designed and laid out well, with generously sized rooms, modern and economical to run.
Thank you for taking the time to write a review, we are delighted to hear how much you are enjoying your Crest Nicholson home.
5/5
TrustpilotCentenary Quay Apartment
From start to finish the house buying process was straight forward and hassle free with the Crest Nicholson team at Centenary Quay. Maddie, Jan and Leigh have all been fantastic from the first flat viewings with Maddie, to getting all snagging items resolved in my new apartment. Overall, I couldn’t have asked for a better experience!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
1/5
TrustpilotAbsolutely shocking company
Absolutely shocking company. We have had so many problems. Currently on water leak number 8. Been 11 days and still no call back. Some of my furniture has been ruined now. Phoned again this morning and was rudely spoke to yet again! Promised a call back but nothing. Will be going to the papers about everything now. Absolutely shocking!
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotAbsolutely brilliant service from both…
Absolutely brilliant service from both Nikita and Emily. Friendly, welcoming and kind. Listened to us and our needs and we’re always courteous. Can’t wait to move in to our beautiful new home, thank you ladies
Thank you for taking the time to share your experience.
5/5
TrustpilotMy husband and I recently brought a new…
My husband and I recently brought a new house with Crest Nicholson at the Nine Acres Tiptree development we are really pleased with it .Carol in the sales office has gone above and beyond to make everything run smoothly. Nick the site manager and Lisa have been very helpful too we have no hesitation recommending Crest Nicholson .
Thank you for taking the time to share your experience, we will share your comments with our Easterm team.
5/5
TrustpilotReservation - Thank you
The whole team at the sales office have been extremely helpful and patient with us during the reservation process. They have passed on complex details in a friendly, clear, and knowledgeable manner and have been instrumental in coordinating all advisers etc for us. Thank you
Thank you for sharing your experience.
5/5
TrustpilotGreat people at the company so helpful…
Great people at the company so helpful and so welcoming! Been brilliant in the process of us buying my families new home!
Thank you for taking the time to share your experience.
5/5
TrustpilotChesham
I had an appointment with James, He has good patience and took his time to show us the property. Explained everything very well. Thanks
Thank you for taking the time to share your experience.
5/5
TrustpilotFriendly helpful staff well informed…
Friendly helpful staff well informed around the build and availability very acomodating on time of appointment, very well presented houses
Good morning Glen, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotVery nice visit and great guidance
Very nice visit and great guidance. All questions were thoroughly answered and we are very interested in the house.
Good afternoon Diego, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are so pleased to hear that you have had such a positive experience.
5/5
TrustpilotAmazing Team
I am currently going through the process of purchasing my own flat. The team at Crest Nicholson have been beyond amazing. Answered any questions, helped me in so many ways to get onto the property ladder. They’ve made this process so much easier by being supportive and helpful throughout. Thank you so much! Would 100% recommend.
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
5/5
TrustpilotExceptional development
The sales executive could not have been more helpful. She was welcoming, courteous and extremely well informed about properties in this development.
Thank you for taking the time to share your experience.
1/5
TrustpilotNightmare at Union Place, Monksmoor Park
!!Buyer beware!! Since writing the original review and reserving our plot in March 2022, the build completion date has been pushed back by a further 8 months. The original estimate was August - October 2022; then it was pushed back to November 2022; a few weeks after we were told December 2022 and the very last estimate ventured was June 2023!! 15 months to build a small, 4 bed townhouse!!!!Even with this revised estimate, no guarantees have been given; Crest are abysmal at project planning/scheduling, purchasing materials and labour management. They quote completely unrealistic timescales to rope you in and then let you down in spectacular fashion, post-reservation. From speaking to other buyers on this estate, it seems as though this is a common experience.We're about to lose our second buyer due to the delays and Crest simply don't care, now that they have our reservation fee and are selling houses with the same layout and smaller gardens for £12,500 more. Every few months, after numerous calls and emails to chase progress, I'm told we're delayed with little to no explanation and sympathy given.They've delayed the build beyond the length of a typical mortgage offer, so no prospective buyer is willing to wait/can realistically proceed to buy our existing property and enable the move. Who can blame them?! Our mortgage offer alone has gone up by £2,400, due to rising interest rates. It stands to go up by as much as £7,200 if delays increase. Our estate agent, previous prospective buyers and my family are all are pulling our hair out.Despite the ineptitude at their end and constant deferrals, Crest insist you're sold STC, otherwise they have the right to re-market the plot you've reserved. They operate with underhanded terms, weighted entirely in their favour. They're unwilling to compromise, don't find or provide fair solutions and compensation for expenses incurred, due to their incompetence. They rely on bullying buyers into thinking there's no alternative but to accept business on their terms. Think long and hard before buying from them, as it's been one of the most stressful, frustrating, demoralising processes I've ever experienced. Chances are, our sale will collapse through no fault of our own. We're devastated...
1/5
TrustpilotBad CS team Bad Developer
Bad CS team, bad developer. A kitchen panel need to change and wait for a year, still yet to solve. How difficult to order a kitchen panel ? Crazy ! Whatever we write here is useless. Crest will reply you and said will follow up to get more details. email. This is social skill cox they never follow up !
5/5
TrustpilotThe sales team were very helpful and…
Elise your sales representative was very helpful and knowledgeable nothing was too much trouble which made the whole experience a pleasure
Thank you for taking the time to share your experience.
5/5
TrustpilotNot pushy and very well-informed
Helpful, well-informed and there to answer any questions without the usual verbal torrent from sales folk at these developments. Good hiring and training from Crest Nicholson!
Thank you for taking the time to share your experience.
1/5
TrustpilotTerrible company leave you with an…
Terrible company leave you with an unfinished snag list. After getting in contact with customer service they have dismissed the snag list and ignored some of the items that are still outstanding
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
4/5
TrustpilotExcellent tour with Melissa
Excellent tour with Melissa. Good use of space inside homes. Missing microwave in kitchen which will cause space issue. Steep stairs.
Thank you for taking the time to share your experience.
5/5
TrustpilotCrest Nicholson was very patient in…
Crest Nicholson was very patient in receiving us, and the explanation was very professional. We appreciate her service.
Good afternoon, thank you for taking the time to share your experience. We are happy to hear of the excellent service you have received.
5/5
TrustpilotMonksmoor Park Daventry
From the moment of first contact is phone through to the reservation process was seamless, professional and comfortable. Nothing has been too much trouble and every question answered with confidence. I have felt thoroughly at ease at each step . The sales team at Monksmoor Park, Daventry have been exemplary and have gone above and beyond.
Thank you taking the time to share a review. We are pleased to hear your positive feedback and will ensure this is passed on to the team at Monksmoor Park.
5/5
TrustpilotGreat customer service
Great customer service. Really explained the development well and took the time to answer all questions.
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
