Crest Nicholson Surrey reviews

★★★★★ 1/5

Trustpilot

THINK BEFORE YOU BUY WITH CREST!

You can see from the 5* reviews - these are relating to sales offices and BEFORE buying with Crest. The more accurate 1* reviews, are once they have your money, you then receive shocking customer service, a shoddy/ poor quality home and hundreds of snags. Would never recommend Crest Nicholson to anyone.

B · 7 March 2023

★★★★★ 5/5

Trustpilot

Brightwells yard

Brightwells yard Sally and Victoria have been so helpful securing a property for my parents. Really clear advice and patience with my parents. Nothing has been to much trouble and they have made the buying process very straight forward.

Lee · 18 January 2024

★★★★★ 1/5

Trustpilot

dont buy house as seen ever...

I dont understand how this company can sign off properties with such shoddy building work. 4 year old houses needing re-plastering, uneven walls and door frames. undercoating but no top coat on en suite shower ceilings. never buy house as seen they will RIP u off.I know as I've repaired enough of the work that was completed under this company on oakgrove in milton Keynes

Mr · 16 April 2021

★★★★★ 5/5

Trustpilot

The team at Monksmoor Park

The team at Monksmoor Park, Hazel and Becky in particular, were extremely helpful. Me and my partner are first time buyers, so are very new to it all, but they made it easier by explaining the process throughly. It was also great to go to site to see the property. Highly recommend.

Customer · 27 January 2023

★★★★★ 1/5

Trustpilot

A Crest Nicholson disaster

Having purchased a penthouse flat in Bolnore Village, Haywards Heath from Crest Nicholson in 2016, we have only just resolved serious defects. Our bi fold doors allowed water ingress causing damage to internal finishes and curtains. The large wrap around deck was unsafe with loose planks which splintered into holes, one of which I fell through. After hundreds of emails, years of failed patch repairs and Crest Nicholson trying to avoid responsibility, only in 2022 did they accept the inevitable and replace entirely. Appalling customer service and they continue to deny liability.Following my initial review I received an email from Trustpilot stating Crest Nicholson question if mine is a "genuine experience" despite extensive correspondence with their Deputy MD - more denial.Next my review was removed as I named the Deputy MD. It seems even using only a first name is not allowed with a negative review, although there are positive reviews containing names. A true double standard!

Adrian · 31 May 2023

★★★★★ 5/5

Trustpilot

Great customer services and Sarah Hill…

Great customer services and Sarah has been so friendly and helpful.

Alister · 26 March 2022

★★★★★ 4/5

Trustpilot

Thank you Dylan and AJ

Dylan and AJ were extremely helpful throughout the entire process. As a first time buyer I had lots of questions but they were always on hand to answer them quickly. I had heard that the buying process could be extremely stressful, however I had a positive experience and the process only took under 2 months from first viewing to completion.

Ami · 1 February 2022

★★★★★ 5/5

Trustpilot

After expressing an interest in one of…

After expressing an interest in one of the homes at Claybourne we have been guided through the process of putting our house on the market choosing of an estate agent, pricing our house to sell has taken just under four weeks !!The care we have received has been Excellent and we are now on the first steps of buying a new home, very excited.

MR · 7 May 2021

★★★★★ 1/5

Trustpilot

Initially the sales representatives…

Initially the sales representatives were very responsive to queries, although continually pushing for the exchange of contracts. On completion of the property purchase, communication has been non existent as phone calls and emails have been ignored. Alarmingly, issues regarding a faulty smoke alarm and a missing carbon monoxide detector were not acknowledged nor resolved until the development site manager was contacted.

Zoe · 6 November 2021

★★★★★ 1/5

Trustpilot

Check what NHBC Insurance covers when…

Check what NHBC Insurance covers when you buy from Crest Nicholson. This is most important as they omit some part of the insurance, such as fire safety.-----I have emailed requesting info, regarding the missing fire risk insurance which NHBC told us. Also requested details on the hazardous martial you have used on the building which completed only 2/3 years ago. Waiting for reply.

Naveed · 28 May 2021

★★★★★ 5/5

Trustpilot

Excellent service from Rachel and the team.

Excellent service from Rachel and the team. Could not recommend the quality of service more!

Mr · 26 May 2021

★★★★★ 5/5

Trustpilot

Brilliant service

The girls were helpful and informative every step of the way - always happy to answer our questions and went above and beyond chasing things up for us. They were so patient and kind despite our complex situation which delayed our exchange and ensured we didn’t lose out on our dream home! Great experience and wouldn’t hesitate to recommend!

Customer · 19 January 2022

★★★★★ 5/5

Trustpilot

Rebecca and Nikita have been fantastic…

Rebecca and Nikita have been fantastic helping my partner and I find our first house. They have been efficient, friendly, open and honest and are making the process seamless for us. We are so excited to continue this process with such lovely and helpful people, which is making our journey to completion even more exciting.

Claire · 8 July 2022

★★★★★ 5/5

Trustpilot

Janet was very polite and helpful easy…

Janet was very polite and helpful easy to talk to, very informative.

Marcin · 5 October 2021

★★★★★ 5/5

Trustpilot

Lovely service and they explained…

Lovely service and they explained everything to me throughly. We went through my circumstance and options based on my budget. They were not pushy either, which I appreciated

TT · 30 June 2024

★★★★★ 5/5

Trustpilot

First time I walk into the office

First time I walk into the office. Joy welcomed us and explained all the machining plans with in our budget. Also accompanied us to explain and understand the show home available next to office.It was a great experience talking to m/s Joy.

Prasanth · 5 September 2023

★★★★★ 1/5

Trustpilot

What a shoddy company

What a shoddy company. 100 snags and 4 years, and we're still not there. Water coming in through that ceiling and Crest aren't taking responsibility. Avoid.

Matthew · 1 August 2024

★★★★★ 5/5

Trustpilot

Hansford Park

We have recently purchased a property at the Hansford Park site at Houlton and have been really impressed with the sales and customer service to date. Our purchase has been managed by Katie and she has been ever so helpful in supporting us through the process and ensuring that we have all the information we needed to make informed decisions. Five Stars!!!

Fergus · 23 April 2021

★★★★★ 5/5

Trustpilot

It was a cool experience

It was a cool experience. The staff was more than willing to go extra mile to explain in details all the available offer.

Olabanji · 15 September 2024

★★★★★ 5/5

Trustpilot

Becky and Lauren were so helpful and…

Becky and Lauren were so helpful and friendly!

Kim · 13 April 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Emails and phone calls to customer service go unanswered. We have been in our house at the St Margaret’s Park Bushey development for just over 3 years and still waiting for snagging issues to be fixed. No idea what’s happening with them because of lack of response. If I could give zero stars I would.

Andrew · 13 December 2021

★★★★★ 5/5

Trustpilot

Great experience at Windsor Gate

Great experience. Supported through the entire house purchase process.Beautifully planned homes and gardens for all tastes in mind. Transparent trustworthy service.

Marina · 11 October 2024

★★★★★ 5/5

Trustpilot

Good experience with the Walton development

I had a good experience with AJ and Dylan in the Walton's sales team. They are friendly, professional and answer questions quickly (which is very important to first time buyers like me).Whilst I am still waiting for the actual completion date, my experience so far is really good and Crest is easy to deal with.

Eric · 7 May 2022

★★★★★ 4/5

Trustpilot

Time given to look round the properties…

Time given to look round the properties and space to look by ourselves to think about whether the properties could work for us.All questions asked the answered

Customer · 30 June 2024