Trusted Agent profile · Surrey
★★★★★
1,380 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,380 reviews on two platforms, including 8 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling customer service
I have been trying to get my ventilation system fixed for six months . I am under a two year warranty and you continue to ignore by me . Absolute shambles. Your customer service agents are asleep
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotHighlands Park Henley
Have just completed on a new Crest Nicholson home in Henley. The sales staff were absolutely brilliant from beginning to end and nothing has been too much trouble for the site team. Overall, a much better experience than previous new builds we have bought. Would highly recommend Highlands Park and Crest Nicholson to anyone considering a new build purchase.
1/5
TrustpilotNo Communication, No Integrity and No Responsibility
The build was delayed by 6 months with no communication.We then moved in and are constantly having to chase to get the snagging done. If you want to work full time chasing a company who do not care if your house is safe then go ahead. If not stay well clear.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotMany Thanks Maria
Thank you Maria for giving details of the Plot. Appreciate your support.
Thank you for taking the time to leave a review.
5/5
TrustpilotTop Team at Henley Gate
The most stressful transaction that one can make is buying a new home. However the team at Henley Gate has made the process to date stress free. Every step of the way I feel in control of the process because the team communicate with me in a timely manner. The systems in place for the purchase are top drawer, well done Crest Nicholson.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotPotters Grange Ashby
We’ve recently purchased a house at Potters Grange in Ashby and have had a fantastic experience so far. Total support and help from the beginning! I have had many questions before and after placing our deposit and the team could not have been more helpful! I’m really happy with how quickly they respond to me, and how keen they seem to help!
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
1/5
TrustpilotApaling customer service and aftercare
Apaling customer service and aftercare. Once they sold the place- they don’t care anymore. They would only fix the minor snagging issues however the major problems that are more expensive - they would not touch. Involved NHBC now. Management is just hiding behind the emails and would not even speak to residents. The properties are over marketed for what they are
4/5
TrustpilotI had a good experience dealing with…
I had a good experience dealing with Crest Nicholson. The entire process was easy, straightforward, and hassle-free. What impressed me most was the excellent deal they offered, along with their appealing incentives. I highly recommend Crest Nicholson for their commitment to making home buying a seamless and rewarding journey."
Thank you for taking the time to share your experience.
5/5
TrustpilotUnion Place
The team here gave me and my partner an excellent insight into what’s available to us at first time buyers, what fits our budget and we’re very accommodating in letting us have a look around at the homes we were interested in and were very friendly!
Thank you for sharing your experience.
5/5
TrustpilotUnion Place Monskmoor
Sam & Becky have been very helpful during the buying process, from our initial enquiry up until the reservation of our new home - we can’t wait for our new house! They guided us through the process and have been very knowledgable, honest and helpful and have always been there to answer any of our questions in person, on the phone or via email.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotThere is alot of paper work and I did…
There is alot of paper work and I did come away quite confused other than that really helpful
Thank you for taking the time to leave a review.
5/5
TrustpilotLucy was and till now very helpful and…
Lucy was and till now very helpful and understanding. She is a very good at her job.
Thank you for taking the time to leave a review, Lucy will be delighted to hear your comments.
5/5
TrustpilotSarah at Potters Grange has been most…
Sarah at Potters Grange has been most helpful, always provides a happy and friendly service.
Thank you for taking the time to leave a review. It's great to know that Sarah provided such a positive home-buying experience for you.
5/5
TrustpilotProfessional and supportive service
We are in the early stages of our house buying journey but so far Crest Nicolson have offered great service and support guiding us through the process with ease despite a few initial hiccups. They have proved to be both extremely professional and friendly and we are delighted we chose them to buy our first home from. Thank you to all the team!
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotKatie at Sketchley Gardens is…
Katie at Sketchley Gardens is fantastic. Provided all the information I needed :)
Thank you for taking the time to leave a review.
1/5
TrustpilotOutstanding defects
Six years after completion of our purchase in Bolnore Village we still have significant defects outstanding.Despite endless emails it drags on and on. Poor customer service and very stressful.Finally after 6 weeks delay Crest responded saying they could only assist if I emailed them directly - which is precisely what I have been doing for 6 YEARS. What a pathetic response.
We are sorry to hear this. We are unable to resolve complaints on Trustpilot, if you could email us at info@crestnicholson.com with your plot number we will look into this for you. Kind regards.
5/5
TrustpilotNice Visit
This afternoon we visited at Crest Nicholson's Westwood Park CV4 . This estate is beautiful. The staff member, Samantha, was very nice and answered our questions well.
Good afternoon Mandy, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Samantha at Westwood Park.
5/5
TrustpilotSiobbhan being very great and nice
Siobbhan being very great and nice, she explained everything to us clearly. Gave us very tiny details which nobody has told us so far. Houses are great but parking can be a issue to us.
Thank you for taking the time to share your experience.
5/5
TrustpilotLuke the sales person was great
Luke the sales person was great. She showed us round a few different houses explaining everything as we went along and also answering any questions we had.Very polite and approachable explaining every detail.
Thank you for taking the time to share your experience.
5/5
TrustpilotAbsolutely fantastic experience
Absolutely fantastic experience. No pushy sales tactics. Lucy King was so helpful and patient with us.We decided to cancel our reservation due to some personal circumstances but we will definitely use Crest Nicholson again when we are ready to purchase.Highly recommend this developer and Lucy!
5/5
TrustpilotGreat customer service and…
Great customer service and communication. Sofia and Tanya were both very friendly and helpful.
Thank you for taking the time to leave a review.
5/5
TrustpilotGreat people
Some great properties available. Good service, friendly and easy to talk to staff, and happy to answer all questions and cover off all the options available. No pressure at all.
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received.
5/5
TrustpilotRecent Purchase
The staff are friendly and extremely professional. Sophie at Crest Nicholson Wyke place was very knowledgeable and answered our questions with confidence. She was very thorough in explaining all the steps leading up to completion.
Thank you for taking the time to share your experience.
5/5
TrustpilotReliable developer
Reliable developer! Quality home built. Snaps did show but only a few and got them done efficiently. Nice, helpful and reliable site manager, Curtis Derrick, thanks a lot. Thank you too Stephen Patey. Would buy again from Crest again in the future.
Thank you for taking the time to share your experience, Curtis and Stephen will be delighted to hear your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
