Trusted Agent profile · Surrey
★★★★★
1,380 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,380 reviews on two platforms, including 8 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotWalton Court Gardens
Very professional and courteous experience. AJ and Dylan were very efficient, knowledgable and extremely helpful. Thank you guys for your continuous support !
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
1/5
TrustpilotGreedy Developers
This company of developers does not care about the people around them and the safety of others . Just a greedy developer who just wants to make a profit. Maybe we should build around the owners property?? Just a thought . Avoid buying from this company!!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotKegworth Gate, Lovely new home
We have just bought a lovely new home from Kegworth Gate, Crest Nicholson. The Romsey style house was just what we were looking for. Nikita in the sales office was so enthusiastic to help us, nothing was to much trouble. Nikita guided us through the buying and reservation process, she informed us about the house and was very knowledgeable. Thank you very much Nikita from Debbie and Michael
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto the team.
5/5
TrustpilotThe staff were so friendly and…
The staff were so friendly and incredibly helpful, their knowledge and guidance through the entire process helped me stay calm in what is a very stressful time. I couldn't recommend them more. Thank you.
Good afternoon Kim, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are so pleased to hear that you have had such a positive experience.
3/5
TrustpilotWillow Place
Still in the building process, aside from a few emails and a change of contacts on their part, nothing to advise against, I think a lot will be around as to how they deal with the snags after it’s built. It does seem as if the proactive element from their part now that the documents have been signed has been less and less. Will keep posting as my journey continues.
Thank you for taking the time to leave a review.
1/5
TrustpilotNo communication or response from crest
Moved in a year ago and still unfinished snags, had at least 4 different site managers who start work then it gets left incomplete when they leave. No communication from crest, they never reply when I request to have someone come and finish the works. Nothing done for over 6 months.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotThank you
Great customer service, really helpful advice and support , thank you Diane and Ellie, we are really looking forward to seeing our new house
Thank you for taking the time to write a lovely review. Diane and Ellie will be delighted to recieve your comments.
2/5
Trustpilot2nd Crest New Build
Having had a Crest new build before in 2017, we have now moved in to a second Crest new build property. What an absolute downgrade this has been in terms of finishes as standard and service. This company is certainly heading in the wrong direction and we would never buy from them again.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotWalton court gardens development
Walton court gardens development. The sales staff, AJ and Dylan were exceptionally professional and friendly. A perfect combination.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotClare at Hygge Park was really helpful
Clare at Hygge Park was really helpful, informative and friendly.
Thank you for taking the time to share your experience, Clare will be delighted to hear your comments.
4/5
TrustpilotExcellent build quality at Crest…
Excellent build quality at Crest Nicholson Morton Park. From first viewings with Susie and Ryan to more viewing and purchasing process with Joseph and Luke. Lovely handover on completion with Susie, recalled from her new site. Aftercare is second to none. So few snags in a new build and promptly sorted. Site Manager and team are always on hand if needed.
5/5
TrustpilotFriendly
Friendly, not pushy in trying to sell us something quick, took time to look at our situation and come up with a suggestion of what plot and purchase method that would best suit our needs, along with a lot of additional advice & useful information.
Thank you for taking the time to share your experience.
5/5
TrustpilotAmazing company
We have been so happy with the service and support we have received from crest Nicholson. We have reserved a plot at claybourne in steeple Claydon with Lelsey the sales manager. She has been so welcoming and helpful through the whole process so far, we are looking forward to starting our new lives with a Crest Nicholson home. Would recommend to friends and family about this company.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotBuying at Albany Wood development
We had seen this particular development and really liked it. We've visited several times and found the team very helpful. We have just reserved the house we wanted and Steve Smith has taken us through the process and been very informative. Communications have been excellent throughout. We can't wait to move in.
Thank you for your review, Steve will be delighted to hear your comments.
4/5
TrustpilotGood
She explained everything within the time we had. She seemed to be in a hurry. We also had to move our appointment because the previous appointment overran. We were already outside the office when she called and asked if we could push the appointment.
Thank you for taking the time to share your experience.
5/5
TrustpilotThe friendly, professional and personal service from Crest Nicholson
The friendly and personal service from Josh McCormick was wonderful. He was knowledgeable answering all of our questions.
5/5
TrustpilotAlister has been great so far in…
Alister has been great so far in providing us with information and support to buy our first home! Thank you ☺️
Thank you taking the time to share a review. Alister will be delighted to hear your comments.
5/5
TrustpilotVictoria
Victoria, who showed us round, was extremely good. She answered all our questions without having to refer to anything so her knowledge of the buildings was impressive. She was also very friendly, patient, polite and made us feel very welcome.
Thank you for taking the time to share your experience, Victoria will be delighted to hear your comments.
1/5
TrustpilotCouldn't care less
It appears that this company could not care less about anything other than making profits. Have caused issues with street lights along Biggs Lane, Arborfield, RG2 and given that it's now over 4 months since they were aware of this, they are clearly not interested in resolving it nor the impact the issue is causing to local residents. Do not respond to emails, do not call back when promised. Awful service.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with further information we can follow this up with the team. Kind regards.
5/5
TrustpilotProfessional and helpful service
The service we have received so far from everyone has been excellent and the process has been smooth. Thanks Danielle!
Thank you for taking the time to leave a review.
5/5
TrustpilotEverything was laid out and explained…
Everything was laid out and explained very clearly.
Thank you for taking the time to share your experience.
1/5
TrustpilotThey are liars
They are liars. They told me there was no housing association houses on this development. There is, the police are there twice a week at least, and still nothing is done about the housing association tenants that cause mayhem in this development. The house has had several problems that have been sorted, that’s why they get one star and not zero stars.
4/5
TrustpilotWe've seen lovely properties
We've seen lovely properties, we were shown by a very nice lady who gave us all the details we want to know. She was so nice to show a bigger property which will suit our needs better.
Thank you for taking the time to share your experience.
4/5
TrustpilotPart exchange on our house made the…
Part exchange on our house made the move as smooth as possible. The after care service has been incredible. Snags all completed in a timely manor and the site team have been really helpful.
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
