5/5
TrustpilotThe experience has been so much better…
The experience has been so much better than other new builds with other builders we have had over the years.
Trusted Agent profile · Surrey
Crest Nicholson Surrey reviews
★★★★★
1,344 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,344 reviews on two platforms, including 8 Google reviews rated 4.5.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBunch of cnuts
Bunch of cnuts. It's May now and they still owe me money for work done for them in January. Cnuts.
5/5
TrustpilotGrange Meadow, Cannington
Helpful and friendly sales team.
5/5
TrustpilotBondHouse London by Crest Nicholson.
BondHouse London by Crest Nicholson.Excellent, Outstanding service!! Efficiency, Professionalism and Quality. Thanks Crest Nicholson for your support and effort.
4/5
TrustpilotVery helpful sales team(Brampton)could…
Very helpful sales team(Brampton)could not have done more,just a few minor details that need to be sort out
5/5
TrustpilotExcellent purchasing process through to completion
Purchasing a home from Crest Nicholson was an excellent experience from putting a deposit down through to completion.
5/5
Trustpilot5* Customer Service
Agent replied · 24 December 2025
Good afternoon Mick, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Gemma.
1/5
TrustpilotTerrible workmanship and appallingly…
Terrible workmanship and appallingly customer service, even after two years I'm still fighting to have snags finished.
5/5
TrustpilotExcellent customer service
Excellent customer service from start to finish. Great build quality.Really glad we chose a Credt Nicholson home.
3/5
TrustpilotRequests for snagging issues to be…
Requests for snagging issues to be resolved is an uphill struggle and can take weeks to resolve!.
5/5
TrustpilotA good developer and very good…
A good developer and very good communication between as and Crest Nicholson I recommend for everyone
4/5
TrustpilotGenerally good experience
Very helpful during the purchase stage and good customer service. Long wait to have snags corrected.
1/5
TrustpilotThis was my worst experience in life
This was my worst experience in life. Never trust them.
5/5
TrustpilotVery happy with purchase
Very happy with purchase and even happier with after sales support.Very happy homeowners!!
1/5
TrustpilotPoor quality specification and non responsive
Poor quality specification, avoid.Currently having serious electrical issues not being addressed very concerned.
5/5
TrustpilotWarm reception
Agent replied · 25 September 2025
Good morning Toyosi, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
4/5
TrustpilotLove our new house and all snags have…
Love our new house and all snags have been dealt with promptly
2/5
TrustpilotPoor quality all-round
Poor quality all-round. A doyen of uk housebuilding...
5/5
TrustpilotVery happy!
Very positive experience. Great design and build quality.
5/5
TrustpilotCrest Nicholson Flat
Great property. So far very happy with the purchase.
5/5
TrustpilotGood quality home with excellent…
Good quality home with excellent customer service
5/5
Trustpilotvery pleased with this wonderful…
very pleased with this wonderful companyCrest Nicholson
1/5
TrustpilotTake off your irritating google ad
Rating only, no written review.
5/5
TrustpilotVery accommodating.
Agent replied · 26 October 2024
Good morning, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Crest Nicholson Surrey
How many reviews does Crest Nicholson Surrey have?
Crest Nicholson's Surrey office has 1,344 reviews across two platforms: 8 on Google, 1,336 on Trustpilot (across the whole business).
What is Crest Nicholson Surrey's rating?
Crest Nicholson Surrey is rated 4.0 out of 5 across all 1,344 reviews, and 4.5 out of 5 on Google from 8 reviews.
Where is Crest Nicholson's Surrey office?
Crest Nicholson Surrey, Station Avenue, Walton-on-Thames, Surrey, KT12 1NS.
