Trusted Agent profile · Surrey
★★★★★
1,344 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,344 reviews on two platforms, including 8 Google reviews rated 4.5.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
TrustpilotShocking
Shocking, over 100 snag items on a new home. And they are not snags, windows that don't close, doors that don't work, light fixings that fall off, a snag should be cosmetic. The total experience has been destroyed. 4 weeks into the move and still no progress to rectify.
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Bought a new build in Red Lodge, Suffolk. Efficient, organised and extremely friendly team at the sales office. No problems with the home. A few, small snagging issues that were fixed straight away! A very happy customer. Thank you.
5/5
TrustpilotGreat service
Great service, friendly staff, not too pushy, they let us go on site to view the house in progress the same day which would usually need an appointment so that was great
5/5
TrustpilotI have just reserved a house in Grange…
I have just reserved a house in Grange Meadows. The experience have been really good in general as this can only happen when you are dealing with professionals.
2/5
TrustpilotCrest are brilliant when they need…
Crest are brilliant when they need something from or untill they hand the keys over. Got snags I told them about a year ago and still heard nothing. They fix the simple ones but after that they go away and not to be seen again
5/5
TrustpilotSo far our experience has been…
So far our experience has been positive.Elle in the office has been really helpful. So far our building works look positive and we cannot wait to move into our new home!
5/5
TrustpilotWe have been extremely pleased with the…
We have been extremely pleased with the service we have received from crest. Extremely professional. Nothing too much trouble and made a stressful time much less stressful! We are over the moon with the quality and finish to our home and there continued aftercare.
4/5
TrustpilotWe love our house and development
We love our house and development. We have snags but they’re dealt with by the sales team and site manager who we regularly see with tools in hand dealing with issues on the estate.Would def recommend them! Professional and knowledgeable
5/5
TrustpilotCrest nicholson is by far the best…
Crest nicholson is by far the best developer I have dealt with. The quality of their finished products is excellent. The customer service is great they managed to deal with snags in a very timely manner. I would definitely recommend them to anyone
5/5
Trustpilotvery helpful
very helpful, informative and efficient
Thank you taking the time to share a review.
5/5
TrustpilotGreat from day one
The sales team from walking in on day one were very helpful, especially as we are first time buyers explaining the entire process.
5/5
TrustpilotWe have had an excellent service so far
We have had an excellent service so far. The Sales Team were fantastic and the sales process went through smoothly. We now have moved in and the Customer Services Team are dealing with any issues we have very quickly.
5/5
TrustpilotGood customer care
Rating only, no written review.
Good afternoon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotDO NOT BUY A CREST NICHOLSON HOME
DO NOT BUY A CREST NICHOLSON HOME. YOU HAVE BEEN WARNED. Terrible aftercare. And if they offer to lay a free lawn it's because they chucked a load of builders rubble underneath and do not want you to see it. Tricksters
5/5
TrustpilotVery great I had visited the Show Home
Very great I had visited the Show Home. In the Highbrook view office, Julie, Sue and Car are very kind, helpful and professional.
5/5
TrustpilotWe've only just started the buying…
We've only just started the buying process, but it's been a great experience so far. Josh and Samantha have been very helpful.
5/5
TrustpilotI find Crest Nicholson to be a very…
I find Crest Nicholson to be a very good property developer. Since we moved in they have been thoroughly helpful. They were quick to respond to all issues and always with a friendly face.
5/5
TrustpilotLovely People, lovely houses
Visited their sales centre at Mandeville Place in Brampton and had an excellent experience from the ladies there. I am hoping to be able purchase there once my partner and I am ready to move.
1/5
TrustpilotNew home purchase
Having purchased a new property from this firm, it has been a terrible experience. Poorly built, no interest in after sales customer service, I am genuinely very dissapointed and would not purchase a property from them again.
4/5
TrustpilotGreat experience
We’ve had a great experience with very few snags.Any snags we have had have (almost) been resolved within the first 3 months of moving in.The house and finish is above expectation, we love it.
5/5
TrustpilotQuality building
The quality of Crest Nicholson's new-build houses is top-notch. We are extremely happy with our new house and the very few minor faults that we have found have all been dealt with very quickly.
1/5
TrustpilotAbsolutely shambolic
Absolutely shambolic. Avoid at all costs. Yes they might have the fancy brochures and photos, but problem after problem and I wish I had never stepped foot into one of their sites. Avoid, avoid, avoid.
1/5
TrustpilotDon’t buy any property from this…
Don’t buy any property from this people!!! After sale coustumer service is absolutely rubbish!!! They will do everything not to repair your property. You will end up blame for all defects!!! Absolutely Useless coustumer service!!!
5/5
Trustpilot👌Just reserved my new house 🏡 at…
👌Just reserved my new house 🏡 at woodlands park , Solihull.👍Have a 1000£ recommend a friend, which we both receive if you reserve .Text me if you are interested 07517571160
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's Surrey office has 1,344 reviews across two platforms: 8 on Google, 1,336 on Trustpilot (across the whole business).
Crest Nicholson Surrey is rated 4.0 out of 5 across all 1,344 reviews, and 4.5 out of 5 on Google from 8 reviews.
Crest Nicholson Surrey, Station Avenue, Walton-on-Thames, Surrey, KT12 1NS.
