5/5
TrustpilotShow room staff very helpful and very…
Show room staff very helpful and very polite 10/10 for service
Agent replied · 26 October 2024
Thank you for taking the time to leave a review.
Trusted Agent profile · Surrey
Crest Nicholson Surrey reviews
★★★★★
1,344 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,344 reviews on two platforms, including 8 Google reviews rated 4.5.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJulie and Sue are amazing…
Julie and Sue are wonderful ambassadors of your company and kept us up to date and were on hand for any questions we had and quick to reply. Extremely friendly and helped us on our journey to buying our first house together.
5/5
TrustpilotGreat knowledge
Great knowledge. Friendly staff. Felt relaxed.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotVery helpful
Very helpful, friendly staff. Lucy wasn’t pushing anything towards me…no pressures.
Agent replied · 26 October 2024
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5/5
TrustpilotKerri and Sophie at Crest Nicholson Blythe Valley…
Kerri and Sophie at the Blythe Valley Solihull location have been great to deal with to date. Friendly, efficient, knowledgeable and have helped us to make an informed decision about choosing our exciting new Crest Nicholson home. See you soon and thank you :-)
5/5
TrustpilotExcellent customer service experience
Excellent customer service experience. Will always like to do business with them
Agent replied · 26 October 2024
Thank you for taking the time to leave a review.
1/5
TrustpilotGreedy developer with incompetent site…
Greedy developer with incompetent site managers producing a p*ss poor effort of a house! Avoid! Wouldn’t purchase another!
Agent replied · 26 October 2024
Dear Lola, we are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can put you in touch with our Customer Service team. Kind regards.
5/5
TrustpilotBrand New Home
We are so delighted with our apartment. This is our first Crest Nicholson home it is head and shoulders above any new build home we have previously purchased. The finish is superb, the bathrooms luxurious and were fortunate to be the proud owners of a wonderful new home. Thank you and well done.
5/5
TrustpilotGreat customer service throughout
Great customer service throughout, always there to help!
Agent replied · 26 October 2024
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5/5
TrustpilotBrilliant
Really kind and helpful. Super customer service and easy to chat to
Agent replied · 26 October 2024
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5/5
TrustpilotApartment
This whole process has been so quick and easy.Everyone has informed me clearly.
Agent replied · 26 October 2024
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5/5
TrustpilotVery helpful and efficient
Very helpful and efficient, with all information provided and queries dealt with promptly.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotNew House Purchase
Diane and Ellie have been very helpful progressing our purchase and the upgrades we wanted.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotCrest Nicholson Birmingham City Centre…
Crest Nicholson Birmingham City Centre development, continued to work on site during the early signs of lockdown, also on a Sunday which the council do not allow. Builders constantly swearing, playing loud music and starting work before the allowed time of 8am. Sometimes at 6.30am. Filed a complaint they denied everything!
1/5
Trustpilotcompletely useless and profit driven…
completely useless and profit driven company with no understanding about customer service ...The service is good ONLY till the point you have made the transaction after that good luck with the defective and faulty items used during the construction process.Why isn't there a regulator to keep an eye on this ?
5/5
TrustpilotLovely team
Lovely team, very friendly and helpful, answered all our questions.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotCustomer experience
The team were great. Always ready to help and talk us through the process.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotI haven’t seen such quality work in a…
I haven’t seen such quality work in a long time. Excellent team, Excellent job!
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat
Great - very happy to help!
Agent replied · 26 October 2024
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5/5
TrustpilotClaybourne
Staff at the claybourne site have been extremely helpful, informative and professional
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
1/5
TrustpilotAvoid
Avoid. 5 years later, still works outstanding on the block. Fire safety survey has come back- reveals works on external walls are required and balcony materials are in need of replacement. Residents are being forced by the management company to pay £62k to rectify
5/5
TrustpilotFriendly and straightforward house…
Friendly and straightforward house buying process.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotVery supportive
Katie took the time to go through all the details necessary whilst in a reservation appointment at Sketchley Gardens. She was also very happy to answer any questions and so helpful and kind.
3/5
TrustpilotGood quality homes
Good quality homes, lovely layout and you get a lot for your money. Sales team wasnt great and had lot of issues before completion.Unfortunately as with most new builds they tie you in to a management company which is tied in to your house despite being a freehold.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Crest Nicholson Surrey
How many reviews does Crest Nicholson Surrey have?
Crest Nicholson's Surrey office has 1,344 reviews across two platforms: 8 on Google, 1,336 on Trustpilot (across the whole business).
What is Crest Nicholson Surrey's rating?
Crest Nicholson Surrey is rated 4.0 out of 5 across all 1,344 reviews, and 4.5 out of 5 on Google from 8 reviews.
Where is Crest Nicholson's Surrey office?
Crest Nicholson Surrey, Station Avenue, Walton-on-Thames, Surrey, KT12 1NS.
