Trusted Agent profile · Surrey
★★★★★
1,344 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,344 reviews on two platforms, including 8 Google reviews rated 4.5.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely shocking handling of the…
Absolutely shocking handling of the cladding situation. They have been saying they will carry out the necessary cladding works for over 2 years now and still have done nothing about it.This means it's impossible for me to sell my home, absolutely ridiculous.
5/5
TrustpilotWe have recently purchased the property…
We have recently purchased the property built by Crest Nicholson at Lancaster Grange Development and the service we have received has been amazing from start to finish. The property has been finished to a very high standard and the small amount of snagging that was required was dealt with very promptly. I would happily recommend Crest Nicholson properties to anyone.
4/5
TrustpilotGreat customer service ,very nice and…
Great customer service ,very nice and high quality building ,we had a long way to move to our new built house from Crest Nicholson in Bristol ,only one point down because the plan on the website did not match the two plans of the semi-detached houses and we find out late !
4/5
TrustpilotCustomer service
The customer service was brilliant. All queries were answered fully and the customer advisor made us feel very comfortable and valued.
Thank you taking the time to share a review.
5/5
TrustpilotExcellent collaboration between company…
Excellent collaboration between company and us. I hope further will be the same.
Thank you for taking the time to leave a review.
4/5
TrustpilotPositive
Keen to help and move forward
Thank you for writing a review.
1/5
TrustpilotIs there a mainstream house builder who isn't a cowboy?!
Awful customer service, sloppy workmanship, a snag list as long as your arm, most of which wont ever get sorted, and if you ever have anything happen wrong a year after moving in they do everything they can to get out of it and pass the blame. Let's not also mention the state of open green spaces and roads.
5/5
TrustpilotI’ve reserved an house at Wycke Place…
I’ve reserved an house at Wycke Place Maldon. Rachel and Hayley have been excellent during the process
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotCrest Nicholson team is very friendly…
Crest Nicholson team is very friendly and helpful. Overall customer service is extraordinary.. :-)
Thank you for taking the time to leave a review.
5/5
TrustpilotGreat service
Great service from the team at Monksmoor in Daventry. Explained everything and made it an enjoyable experience.
Thank you for taking the time to leave a review.
5/5
TrustpilotSuper service
Super service! Went above and beyond to ensure that our experience was as smooth as possible. Would definitely recommend.
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
5/5
TrustpilotQuality
Quality, quality, quality. The standard of building is exceptionally high. After care has been brilliant. Also everyone at Crest Nicholson from sales, through to site managers and the tradesmen we have met - all pleasant and happy to help.Buying our house with Crest Nicholson has been a delight and we cannot find a single complaint or even winge!
5/5
TrustpilotCrest Nicholson are exemplary
Sasha and the whole Crest Nicholson team have been exemplary. Every step along the way they have helped us where we needed it and answered any amount of silly questions that I had.The house itself is our dream home and perfect in every way and CN have continued to check up on how we are settling in. Perfect
5/5
TrustpilotExcellent customer interaction and…
Excellent customer interaction and great information, really looking forward to moving in our new home next year
Thank you for taking the time to leave a review.
5/5
TrustpilotExceptional support
The service provided by the sales team and the builders' team was exceptional. they supported us throughout the process and the house they built was near perfect with minor issues which they happily sorted out. They also promised to have another look in 6 months time for final touchups. A stressful process was made easy by them.
5/5
TrustpilotVery friendly, helpful and professional
Very friendly, helpful and professional Sales Adviser (Becky). Knowledgeable about the development and the properties for sale. Very empathetic to our needs as buyers
5/5
TrustpilotA pleasure to deal with
Great house builder, from start to finish. Excellent communication, customer service and quality. Would highly recommend.
Thank you for taking the time to leave a review.
5/5
TrustpilotAmazing!
Lesley from the Claybourne development has been amazing the whole way through - great communication and super helpful!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
1/5
TrustpilotI was bullied by a rude member of…
I was bullied by a rude member of staff. I dont want to name her yet as I'm gathering all evidence. I have filmed what happened today in their showtime.Wow. Wow. My pregnant wife was crying all the way home. She swore at me and started recording me with no permission.So unprofessional.Watch this space
1/5
TrustpilotThe worst builders and customer service…
The worst builders and customer service and to don’t forget about 2 years customer care service which is execrable.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
4/5
TrustpilotSo far so good at Kegworth Gate.will…
So far so good at Kegworth Gate.will keep our fingers crossed that all continues this way. Watch this space!
Thank you for taking the time to share your experience, we will share your comments with our Midlands team.
1/5
TrustpilotDo not buy or rent from this company
Do not buy or rent from this company. This has been the worst experience of my life so far.
We are sorry to hear this. Could you please email further details of your experience to us at info@crestnicholson.com with your property address so we can escalate this for you. Kind regards.
5/5
TrustpilotBlythe Valley Crest Nicholson
Very friendly and detailed explanations.
Thank you for taking the time to share your experience.
5/5
TrustpilotPurchase of New Build
Susan Murray, was efficient and knowledgeable throughout the buying process
Thank you for taking the time to leave a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's Surrey office has 1,344 reviews across two platforms: 8 on Google, 1,336 on Trustpilot (across the whole business).
Crest Nicholson Surrey is rated 4.0 out of 5 across all 1,344 reviews, and 4.5 out of 5 on Google from 8 reviews.
Crest Nicholson Surrey, Station Avenue, Walton-on-Thames, Surrey, KT12 1NS.
