Crest Nicholson Surrey reviews

★★★★★ 5/5

Trustpilot

First Time Buyers - TGV Swindon

I have to say so far I have been more than delighted with our experience buying our first home. Me and beautiful wife are purchasing the Salerno property at Tadpole Garden Village Swindon and have been blessed to of had a wonderful employee (Julie) who has been a fantastic help. She has really been in detail with everything and has shown a genuine compassion and excitement during this customer journey and we cannot thank her enough.

MR · 15 June 2021

★★★★★ 1/5

Trustpilot

Poor customer service

Fantastic when they want you to buy a house…couldn’t care less once you’ve moved in. Have had faulty extractor fans causing damage to property for over two months and being given empty promises regarding repairs. Have also had other issues which eventually get sorted after lots of stomping and shouting - which is poor use of my time! They appear significantly under staffed and poor communication between employees results in shoddy customer service. Proceed with caution!

Charles · 8 June 2021

★★★★★ 1/5

Trustpilot

Stay away!

Surely no one can give these guys 5*?? My house was built in 2017 and it has flooded on several occasion. Having shown photos to various specialists in the field, many have said they’ve never seen anything like it. Crest are taking forever to rectify the issue despite us damp and mould conditions. It’s honestly not worth the hassle so just stay away!

LT · 2 February 2023

★★★★★ 5/5

Trustpilot

Exchange for Crest flat to 2 bed

I have just exchanged with Crest for new 2 bed from my Crest flat on Kilnwood vale. I have been fortune to have Danielle appointed as my sales progressed. She has been brilliant and I can’t thank her enough for all the help she has given to get the exchange through. She has gone above and beyond to help me and I really hope she is recognised for her hard work. Thank you again!!

Laura · 8 September 2021

★★★★★ 1/5

Trustpilot

Appalling customer services and after care

Crest customer services and after care isn't worth one star. Once purchased, there were problems (which there were many) they never bother to reply to email or phone. They are only interested in selling you a house, after that it is impossible to get any issues resolved. Unfortunately the worst company I have ever dealt. This has never improved over years with Crest. I simply think they don't care once they have sold you a house.

Steve · 19 April 2021

★★★★★ 5/5

Trustpilot

Susie was very helpful and I found her…

Susie was very helpful and I found her a fantastic sales woman.

Nabeel · 5 May 2023

★★★★★ 5/5

Trustpilot

Well

Well , Katie was explaining yesterday everything what we need to know and she was really helpful:)

Bogdan · 14 November 2022

★★★★★ 5/5

Trustpilot

Excellent experience!

We have reserved "The Evesham" at Curbridge Meadows and so far the experience has been excellent. The staff (Lynn and Hayley) are both really friendly and professional, making sure we have a good experience the whole way by showing us around the show homes, answering any questions we have and helping us choose the right incentives for us. We didn't feel pressured to reserve and it is obvious they want to make everyone's experience special.

Zoe · 8 June 2021

★★★★★ 5/5

Trustpilot

Amazing Customer Service

The sales lady who took us on the viewing tour was amazing. The apartments are very good in a serene environment. The Crest staff explained every feature in the building and gave answers to our questions. I am satisfied with their services.

Daniel · 16 June 2024

★★★★★ 1/5

Trustpilot

Fire safety post Grenfell

After the tragic fire at Grenfell in 2017, residents of Bentham House in Bolnore Village requested assurance from Crest Nicholson our four-story block of flats was safe & compliant. Eventually in 2022 we received an email from then managing agents HML, stating “no remedial work is required”.On Friday 2nd February 2024 residents received an email from Pembroke PM, replacement managing agents, stating “we wanted to inform you that Crest Nicholson, the developer has arranged for some intrusive fire safety investigation works to be conducted on both the externals and internals of the block. These works are scheduled to take place starting this Monday, 5th February.” No further explanation was given or apology for short notice.On the Monday a crew arrived and proceeded to cut holes in outside walls, remove doorframes in the common areas and enter flats to inspect. Only when work was underway were we informed that Hydrock acting on behalf of Crest Nicholson were there to assess the building in the context of fire safety, and setting out the extensive scope of their works.While residents appreciate the need to ensure safety & compliance this seems far too late and particularly distressing is Crest Nicholson’s total failure to communicate in any way. An email sent to their Chief Executive and other board directors remains unanswered. Presumably we mere homeowners will be informed if our flats are safe when Crest Nicholson deem it necessary!Update 15 Feb. Belated communication from Crest who apparently have been liaising with freeholders Aviva for some time, but seemingly no one thought to advise irrelevant homeowners. We now have holes in external walls, left open to rain or patch repaired to an abysmal standard. How can Crest Nicholson take so little care; no doubt months more of this.....updates to follow.

Adrian · 15 February 2024

★★★★★ 5/5

Trustpilot

Positive experience

Extremely easy, straightforward and very positive experience working with Nikita and the team at the Kegworth gate development. Highly highly recommend.

Customer · 28 April 2022

★★★★★ 5/5

Trustpilot

high brook view

I am highly recommend high brook view’s consultant Julie.She is very helpful and polite. Also she a very Responsible and smart. I am a foreigner, She let me easier to understand everything. I appreciate it.

Customer · 5 October 2024

★★★★★ 1/5

Trustpilot

Crest Doesn’t Care!!!!!

Crest doesn’t care, not about its after service, its build quality, its promise on snagging, its reputation and about its ability to say sorry because, well, that would mean they are good at their jobs.Side note - all the builders, labourers, plumbers, carpenters and electricians that have been round to fix problems are first class, all delightful and have done a great job. These people are subcontractors that have been sent round to do and job by Crest. My issue is with the people in charge of Crest, because they don’t care.We moved into our house in April 2022 and we are still waiting for the majority of our 14 day snags to be completed.They’ve manage to replace a fence panel at the wrong height in trying to fix a wall and now I have a dangerous 6 ft high panel on a 6ft wall. Surprised it was blown over with the storms Our gardens grass is pretty much dead and the lack of drainage has attributed to this, but they don’t care. Despite every other garden having no problem and thinking there is a problem, Crest don’t care We have floor boards that are mis-aligned and creak loudly when anyone is upstairs - you can actually feel the boards move under the carpets and how the room doesn’t feel 100% flat, but Crest doesn’t care We have mismatching drain covers that we told would be replaced. They haven’t Worth noting that every single sink has leaked since we moved and it’s taken multiple visits for us to get liveable water pressure and a working shower, but again Crest doesn’t care.If you deal with Donna from customer services, be warned. She really doesn’t careThen again the whole management team and senior leadership team doesn’t care, guess that’s why they are struggling financially, but they don’t care I’m really not expecting a response but I bet you it’s this because Crest doesn’t careThank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.

Matt · 7 February 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson

Sophie was lovely and very helpful.Managed to squeeze us in at short notice over Microsoft Teams.

Georgia · 7 November 2022

★★★★★ 5/5

Trustpilot

We have visisted our local Potters…

We have visisted our local Potters Grange site and the staff have gone above an beyond to help us...even the site building manager spared us some time to go over a few queries and to look at how they are built! We are so pleased with our choice and look forward to picking all the interior items with your lovely staff for our new home.

Mrs · 29 September 2022

★★★★★ 1/5

Trustpilot

Terrible Customer Service

Terrible Customer Service, Did not respond to any of my voicemails for months, as all their staff where 'working' from home. Numerous faults with my property that CN are refusing to acknowledge even though they where flagged with the 2 year NHBC Warranty Period, apparently moving into a new build property after the snagging period has ended leaves you with no rights according to CH. I would not touch anything to do with this company.

Alex · 17 March 2021

★★★★★ 1/5

Trustpilot

The saga continues with no end in sight

The saga continues, after the previous chapters the now famous flexing shower tray continues to cause consternation to Crest as to why, and they build the property, so what chance do we have 😂 I called, again because Crest are not in the habit of calling people back, it’s too much of an effort, bless. The report from the plumber was not a plumbing issue! Great because the shower tray connects to a non bearing wall and “you will always have movement” so does the plumber says. So speak to Crest, I called on Tuesday, and eventually we have an appointment for the 9th of Feb for someone to look at it, not come to fix it, some one to look at it! Whatever that means. The home is a brand new built, and they can’t fix a flexing shower tray. But on the other hand they are happy to post automated messages saying we’ve sent you a request for more information, making it look as if something is being done, which is not, it’s the way to make the readers think look crest responds.. NO ONE calls, you have to call them and spend 10/15 explaining as whatever gets submitted back as post visit notes are not accurate or reflective. In some cases nothing gets put in the system. Otherwise by entering details all should come up quickly. So the saga continues, between a home owner and a building company that hardly knows the difference from his back side to its elbow! Once again you get Zero, at some point, I will get fed up with you Crest as I have better ways of spending my time, I will get a real builder to fix the shower once and for all. Of course I will expect to be refunded of the work. Looking forward in receiving your automated response saying you want more information

Alex · 31 January 2024

★★★★★ 5/5

Trustpilot

Sophia has been a star ⭐️ so far

Sophia has been a star ⭐️ so far ! I’m sure she will continue while our home is being built .

Susan · 8 March 2022

★★★★★ 4/5

Trustpilot

Viewing visit to Centenary Quay development

Very well-arranged introduction and viewing, explanations were good enough to get an understanding of all the details of the development, legal and financial processes. Positive atmosphere during discussion, excellent level of customer care.

MR · 21 October 2024

★★★★★ 1/5

Trustpilot

Absolutely abysmal company

Absolutely abysmal company. Since buying a brand new property from them, it has been one serious thing after another. They did not follow basic building regulations, and now the whole property has to be pulled apart and rebuilt. Their customer ‘service’ is non existent, and their customer service coordinator in particular, shows utter contempt for homeowners. She is rude, obnoxious and totally ineffective. The whole company cannot seem to be able to be trusted to build a property efficiently, deal with snagging issues, nor respect the people that they have taken money from. Snagging issues still persist 2 years later, and the NHBC has been instructed by multiple homeowners.For some reason, Crest Nicholson do not appear to care about the negative impact they have on customers, who should be able to move into one of their properties without constantly fighting to get their basic rights met. This company has made what should have been a happy time, full of angst and frustration.*CN asking for review to be taken down via Trustpilot, not for more information.

Anonymous · 18 January 2024

★★★★★ 1/5

Trustpilot

Adding insult to injury - a dangerous structure

After 7 years constant chasing Crest Nicholson finally replaced the dangerous deck at our flat in Bolnore Village but only after I had fallen and suffered injury. Then they blamed me for using the deck! Following their refusal to offer compensation we instructed solicitors to make a claim. For the last 6 months Crest's tactic has been to ignore most correspondence and generally be unresponsive; so much for Customer Service. Looks like we will end up in Court - updates to follow. PS for Crest, please don't respond on Trustpilot asking for more information, I have sent innumerable emails to your Director of Customer Services and MD to no avail.

Adrian · 16 January 2024

★★★★★ 1/5

Trustpilot

Not the 5* experience advertised

Not the 5* experience advertised. Staff were unhelpful regarding hazardous mould issue down to extractor fans not working. Customer service staff were not understanding the issue and they would not come out to inspect the issue. Currently awaiting a complaint to be resolved otherwise going to the financial ombudsman to get this sorted due to health concerns for my family.

Holly · 21 February 2023

★★★★★ 5/5

Trustpilot

Repeat customer

We’re in the process of upsizing to our next home through Crest Nicholson having had a great experience when we bought our current house. We’re still in the early stages having just reserved but so far so good. I think being a repeat customer says it all.

DomVictori · 31 January 2024

★★★★★ 5/5

Trustpilot

Walton Court Gardens

Very professional and courteous experience. AJ and Dylan were very efficient, knowledgable and extremely helpful. Thank you guys for your continuous support !

NicoCip · 10 October 2021