Crest Nicholson Surrey reviews

★★★★★ 5/5

Trustpilot

My experience was great their…

My experience was great their hospitality and professionalism

Wondwossen · 24 February 2026

★★★★★ 1/5

Trustpilot

How they have 5 stat builder rating is a mystery!

The level of finish on the house is beyond poor. Our house was over £500,000 and I think my four year old could’ve done a better job at putting it together and the level of finish that we have been left with. Crest rushed this house to completed to suit their budgets and end of year and every single trades person has said these houses should’ve never been completed when they were. Crest are happy to take the extortionate prices they charge, but then the level of care and quality we’ve been left with is terrible. We had Head of Customer care out, first appointment she couldn’t turn up to at the time they set and second appointment tried to dismiss everything. We have lived here over three months now and still upside down, with all our furniture in the middle of rooms as we have been waiting so long to have the walls finished. We stored thousands of pounds worth of our life in the garage (as the house wasn’t really ready for us to move into) for it to become heavy with mould. Her response ‘the garage is for putting a car in, not for storing belongings in’. We’ve had to do a couple of tip runs to get rid of so many of our belongings because of the mould. This has been the worst experience of my life, buying a property from Crest Nicholson.

Annie · 5 February 2023

★★★★★ 5/5

Trustpilot

Great customer service at Crest Nicolson

The agent, Sophia, from Crest Nicholson was very helpful, knowledgeable and friendly. She took time to show us around a couple of properties and did not rush us at all. She answered questions well.

Lea · 7 February 2024

★★★★★ 3/5

Trustpilot

Crest Nicholson

Not so quick to reply to emails when it is not priority for them. Some parts of the house boundaries were not clear when walking round. Informative info with regards to pipes and cables etc

Customer · 16 January 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking ftb journey- do not recommend

NB: Please note we’re 9 months in our home and we still have pending snags!Wouldn’t even give it one star.Absolutely shocking journey with our purchase at Morton Park development. Completion in April 22.
 The pre completion journey with sales team was amazing and flawless. Can’t fault the service we had received between reservation to options/upgrades selections to exchange. However, it all went downhill following completion. The house wasn’t even ready or cleaned when we got our keys on completion day. The sales team hadn’t checked & site managers making excuses why fixtures and fittings were still half incomplete/missing with no heads up. We were promised at our home demo a few weeks prior all matters will be rectified by completion day but walked into a mess of a house on completion. Absolutely an anti climax & ruined experience for us seeing as we were FTB. CN forced us into completing as it was the end of a financial year when they knew our home was incomplete as crucial parts of our house were missing Inc upgrades we’d pay for 6 months in advance which were still nowhere to be seen. It felt like they were simply after our money to complete and didn’t care about what state the house was delivered to us. We’ve had multiple privacy evasions by site workers who are sub contracted, site workers trespassing onto our property without permission, snags not being completed when proposed in timely manner, and worse being left out of pocket financially due to developer admin issues. It’s cruel and heartless that developers can get away with such awful behaviour like this when they promise so much at sale. Following completion we’ve had issue after issue with various matters with no real delivery as proposed by the customer services team/managers and customer services director who tried to put the wrong things right. We’ve had to constantly chase with no response and no deadlines being met. They simply refuse to email or pick up the phone after multiple attempts on weekly basis. It’s absolutely radio silence. My inbox is FILLED with excuses for why deadlines aren’t being fulfilled. Nobody seems to stick to proposed deadlines and can’t deliver what’s promised. It’s boring at this stage. We keep getting pushed back deadlines with no real action on those dates and in some instance simply no reply as quoted earlier. We’ve been left chasing to no real success - no faith in outstanding snag fixes whatsoever! All this chasing is proving to be a waste of time as there’s always reasons/excuses for why it’s NOT fulfilled. Nothing but failed customer service on all ends post completion. No real customer service has been delivered Even with matters being supposedly escalated to mangers and director level. They’re all equally as incompetent if you ask me. Paid a salary to not do their jobs to a high level. I Wouldn’t recommend if you’re after a decent level of customer service post sale. They will fail you with fake promises and timelines. Don’t bother. Take your money elsewhere.

Customer · 24 January 2023

★★★★★ 5/5

Trustpilot

Fuller's Grove

Our experience of Crest Nicholson so far has been outstanding. This is primarily down to the support and outstanding customer service we have recieved from Janette at Fuller's Grove. We are looking forward to moving to the development and are truly appreciative of all that Crest Nicholson and have done to make choosing to buy at Fuller's Groce so easy.

David · 13 June 2021

★★★★★ 1/5

Trustpilot

Over promised and completely under…

Over promised and completely under delivered. Still waiting on the snag list to be addressed after 3 months of moving it. It was completely rushed to be completed on the date they needed for the books. Unfortunately we have had different site managers come by and apologies for the state the house is in but nothing gets done about it. They blame lack of trades, not having the external companies to come in. Had a meeting with head of customer services today and she didn’t turn up at the time stated. So it’s not just the external trades that don’t respect the customer, it’s the head of customer services that doesn’t respect the customer as well. Have been given excuse after excuse and we are completely done. Can’t even put the house on the market because they can’t sell the rest on the street! We hate this house and that is because of the experience crest Nicholson has given us.

Annie · 20 January 2023

★★★★★ 1/5

Trustpilot

Terrible maintenance handling

Terrible maintenance handling. Our double doors of 6 year old property are coming off the wall and Crest, NHBC, management company are running me around in circles, no one can help, no one is responsible. Absolute nightmare, we have a hole in the wall which apparently is not a building fault.

Maria · 29 September 2022

★★★★★ 5/5

Trustpilot

Big thanks go to Sam and Becky at Union…

Big thanks go to Sam and Becky at Union Place, Monksmoor Park, Daventry for making our first investment purchase so easy and straightforward. Great communication and genuinely lovely people, nothing is too much trouble. Looking forward to seeing the house finished and for it to be a happy home for a decent family in the area.

Tim · 3 February 2022

★★★★★ 5/5

Trustpilot

Meet a professional team in Mortan Park

Have a memorable experience in purchasing my new house in Mortan Park. From the beginning, I searched for the new built house nearby and appreciated the sales team gave me the helpful and detailed information. The team made my mind and we finally made a decision to have a new house here and now moved in last Summer time. We got a nice house. Even moved in, sales team keep give me different kinds of assistant on utility meters account update, follow up the street signage etc. especially thanks to the team members, Susie & Beverly. They are very patient and professional. They did such a brilliant works. Many of my friends also purchased Mortan Park under Susie & Beverly assistant.

ST · 10 January 2023

★★★★★ 5/5

Trustpilot

Knowledgeable

Knowledgeable, friendly agents, accommodating and not pushy!

Lucy · 23 February 2026

★★★★★ 5/5

Trustpilot

Daventry Monksmoor

Samantha at Daventry Monksmoor Crest Nicholson, is absolutely fantastic. From a very basic general enquiry, we are now almost at the end of getting our dream home. Every step of the way has been so brilliantly taken care of and I would 100% recommend them to anyone! Nothing is too much to ask and I feel in safe hands.

Charlotte · 4 July 2021

★★★★★ 1/5

Trustpilot

Terrible experience with PX, Montague Point

It is highly unusual for us to leave a review of this nature in relation to any organisation, but if this review helps at least one person or family it will be worth it. After months of progressing down a part exchange route with CN (which included meetings and payments for fixtures and fittings at our new home and meeting all requirements under the PX terms and conditions) our plans to move were abruptly halted (after our solicitors had received everything required for an exchange) by a phone call notifying us that CN were pulling out of the purchase of our home. Whilst we understand that the T&Cs contain termination provisions, the manner with which it was handled, including assurances up until the day before the contracts were terminated that everything was progressing in a timely manner, lacked empathy or understanding as to the ramifications for our family in a difficult economic climate. This awful experience, which has had a profound impact on our family and our future plans, has demonstrated to us that CN has no respect for its customers. This was compounded by our treatment from CN Montague Point employees which showed a complete disregard for the impact of the decision being made. If you have a choice, I would discourage anyone from dealing with CN and opt to buy a home elsewhere.

Edgars · 22 December 2022

★★★★★ 5/5

Trustpilot

Very informative visit with lots of…

Very informative visit with lots of options offered. Becky E listened to our requirements and offered solutions to match our needs. Becky W offered invaluable advice on marketing. Thank you.

Rebecca · 7 April 2024

★★★★★ 4/5

Trustpilot

Helpful meeting to go through all the…

Helpful meeting to go through all the paperwork. The meeting is well structured and provides you with all the information needed. Unfortunately our sales agent was not familiar with the site and therefore not able to answer a number of questions.

Customer · 28 July 2023

★★★★★ 1/5

Trustpilot

Disgusting customer service, regret ever buying a crest house

Don’t believe the ratings. I imagine this was before they became quantity of houses sold over quality (which is reflective in the most recent ratings). Literally everything has gone wrong in our house. Their customer service after sale is absolutely disgusting. Quite literally the worst I have ever dealt with, and the health and safety of their customers appear to be not a bother to them, nor does their politeness. I would never buy a house from this company ever again. Stay away.

CC · 19 December 2022

★★★★★ 1/5

Trustpilot

Horrible post-completion service for new-builds

If you are buying a home from this developer, advise factoring / demanding an additional 5-10% discount to any pricing, to accommodate all the issues the developer will delay / refuse to fix properly. We closed on our new home from Crest in April 2022. Since then, it has been issue after issue, and some are quite serious. We had an electrical short that cause a 1 month delay in moving in AFTER CLOSING. which the developer avoided explaining what the issue was to this day. Moreover, we currently have a serious defect with the boiler and associated piping, causing residue build-up and inefficient heating alongside potential damage to the boiler. The developer customer support has avoided and delayed fixes, offering work that would require wall pulling and pipe-cutting (and leave us without heating on the coldest time of year) without offering any documentation of guarantees or responsibility towards the impact of the works. It has gotten to a point where our emails and calls go unanswered, all of which will be reflected with brutal honesty in the upcoming 9 month NHBC survey btw. we are now contemplating legal action to fund the costs of the work required.again, it seems pretty much all UK developers have dropped their standards, so not much escaping these issues, however hope this serves as a warning to any potential Crest buyers: factor in another 5-10% discount to the home in preparation to fixing these issues yourself, or else you will be waiting endlessly for the developer to resolve in a very rushed and "hack-job" manner.

Nadim · 19 December 2022

★★★★★ 5/5

Trustpilot

Had a great experience with a lovely…

Had a great experience with a lovely sales agent called Katrina , she was very knowledgeable and helpful with our enquiry and went above and beyond to answer our questions

Jamie · 5 April 2024

★★★★★ 1/5

Trustpilot

Elmsbrook Eco Town

Update to my previous post from December 8th.Customer Service has responded to my (another reminding) email. Quote Good afternoon we area waiting approval for the costs and the contractor will be in touch with youUnquote I've lost any hope ...The issue with damaged walls after they replaced doors on the October 31st will not be rectified in 2022 ... 7 weeks in since doors were replaced and still nothing is done ...Fauls promises, that's what I'm receiving The draft caused by this is not bearable and is causing a lot of heat loss ...

Damian · 14 December 2022

★★★★★ 5/5

Trustpilot

Thank you Danielle for helping us get…

Thank you Danielle for helping us get to exchange

Finch · 13 October 2021

★★★★★ 5/5

Trustpilot

Smooth sailing from start to finish

We are currently at reservation stage getting everything sorted and all we can say is wow! Nothing has been too much trouble and the information given is exactly what we needed to know! Top service and a pleasure to deal with.

Joe · 18 July 2023

★★★★★ 5/5

Trustpilot

Sales team of Melissa and Cameron at…

Sales team of Melissa and Cameron at Mirum Park are a credit to Crest Nicholson. Extremely polite, professional, interactive, friendly, knowledgeable about the development and housing market. Made the proccess of buying very easy to understand. Many thanks to them both.

Paul · 13 July 2023

★★★★★ 5/5

Trustpilot

Buying a flat on this Crest development…

Buying a flat on this Crest development in Bushey has been one of the best things I have ever done.The flat is beautifully appointed and so comfortable. The Environment is wonderful and we are surrounded by lovely gardens which is so unusual with new developments these days.Linda Silver

Linda · 31 October 2019

★★★★★ 5/5

Trustpilot

Friendly and helpful

Ollie showed us round and was friendly and helpful. At every step we asked lots of questions and always got an answer. They always tried their best for us also.

Customer · 17 March 2024