Trusted Agent profile · Surrey
★★★★★
1,380 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,380 reviews on two platforms, including 8 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotDream home
The staff at Sketchley Gardens are knowledgeable and friendly, and did everything they could to assist in obtaining our dream home.So pleased to be here, and made the move.
Thank you for sharing your experience.
5/5
TrustpilotCrest Nicholson Cannington
Not so long ago I took the best decision to visit the Crest Nicholson Cannington branch to inform myself about their offers, I wasn't sure I can even afford it, but I wanted to start learning the process, Suzi & Julie are the best agents that you can ask for, so kind and knowledgeable and professional, a absolute pleasure to work with them, plus they provided everything I needed as I am a first time buyer, solicitor and financial advisor, long story short I ended with a gorgeous house and 2 new friends, I would recommend them again and again, you won't regret it.
1/5
TrustpilotShoddy building work and abysmal aftercare from the customer service team
I moved into the Walton Court Gardens development in February 2022. The sales team did a great job throughout the buying process but that’s about all I can say that’s positive. Following moving in, various defects have been left unanswered by the customer service team and hours of my life have been spent emailing and phoning them to no avail. When buying a new build you pay a premium for a new property and sadly the quality of the building work is absolutely shambolic. Within the first 3 months of being a first time home owner the entire property has needed new windows throughout due to careless workmen scratching them during completing the final build, an entire repaint, various interior and exterior chips that need fixing. Now 5 months in, mastic is peeling off around the windows, the balcony doors have come loose from their framing due to not being fitted correctly in the first place and the intercom for the building seems to break every week which isn’t ideal when you need something delivered. I reported the balcony doors being unsafe and broken nearly 3 months ago and this has still not been fixed by Crest. Outside of this, the communal areas have not been maintained. Carpets are badly stained from builders walking through with muddy/dirty shoes, gardens are not looked after and windows have not been cleaned once since the building was finished in 2021. Crest Customer Services advise that they will respond to queries within 3 days. I, along with other residents, struggle to get any sort of email response within this timeframe and even after chasing up/phoning, still nothing gets resolved. My experience buying with Crest has not been a good one. As soon as they have your money they don’t want to know you. Expected better, but sadly a similar experience has been shared by many other residents as reflected in the various trust pilot reviews. What should have been an exciting first step onto the property ladder has been nothing but continued stress and frustration with the lack of help and communication post purchase.
5/5
TrustpilotImpressed!
Jill showed us around, she was very informative and took the time to show us around and answered our many questions. The properties were beautiful. Very impressed.
Thank you for taking the time to share your experience.
4/5
TrustpilotThe viewing process was seamless
The viewing process was seamless. The buildings are ok with good design. Thanks to the wonderful sales executive at Bilham Lawn. I can’t wait to move into my house.
Thank you for taking the time to share your experience.
5/5
TrustpilotKelly the agent was friendly and very…
Kelly the agent was friendly and very helpful, providing useful tips and links throughout the whole process
Good afternoon, thank you for taking the time to share your experience. We are happy to hear of the excellent service you have received from Kelly, she will be delighted to hear your comments.
5/5
TrustpilotSophie 🤩 absolutely amazing and thoughtfu…
Sophie 🤩 absolutely amazing thoughtful and helpful. A stressful situation downsizing due to health made so much easier with the kindness and support.
Thank you for taking the time to share your experience.
5/5
TrustpilotThe team made the process of buying so…
The team made the process of buying so easy and enjoyable, and I would definitely recommend Crest Nicholson to anyone looking to purchase a home in the area. Great customer service aswell.
Thank you for taking the time to share your experience.
5/5
TrustpilotPlenty of time given for viewings plus…
Plenty of time given for viewings plus time alone to think too, without feelings rushed which is appreciated. All questions answered well.
Thank you for taking the time to share your experience.
5/5
TrustpilotVery professional
Very professional Esther, was very thorough, pleasant and covered all the questions we had.Thank you 😊
Good morning Ash, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are so pleased to hear that you have had such a positive experience with Esther.
1/5
TrustpilotBUY ONE SECOND HAND
Customer Service don’t follow up on reported issues with proper repairs, or at all more often than not. DO NOT BUY A HOUSE FROM THEM BUY ONE SECONE HAND
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotIt was a pleasure to meet Sophie today…
It was a pleasure to meet Sophie today at Green Acres, she was extremely helpful and patient, very knowledgeable and kind. I felt very safe in her hands.
Thank you for taking the time to share your experience.
1/5
TrustpilotAbsolute joke
Absolute joke. We were promised so much and they delivered so little. The street we have lived on has been completed for 3 years and we STILL DON’T HAVE A ROAD SURFACE. Each time I complained we were told it was someone else’s responsibility despite it 100% being theirs.They built the garden at a slant with a raised path which has a section only connected by the corners. This means we can’t get our bins in and out without having to carry them. I’m disabled so that’s not always possible. We were told they would fix this but never did and when I told them this they said it’s not their responsibility. Now we have to leave our bins out front all the time much to the annoyance of our neighbours.Our garden “soil” is mostly clay so nothing grows. Even the grass struggles making most of the neighbours resorting to fake grass or just giving up. I tried turning the soil and found it is filled with bricks and BROKEN GLASS. When we complained we were told the following (copied and pasted from email):“although there is a requirement for the first 300mm of ground to be free from significant obstructions, there isn't a requirement for us to remove clay sub soil and substitute it for another type of soil”So apparently bricks and broken glass filled soil is fine. And the fact it’s CLAY not SOIL is also not a problem. I told them this and they responded (again copied and pasted from their email):“as per my previous response, landscaping isn't covered by your warranty and the maintenance and care of gardens is the responsibility of the home owner”We were told the house (structural, pipes and wiring) was covered for 5 years but after a huge leak in the bathroom we were told it was actually only 2 years and we had to sort it ourselves. They don’t care at all. Once you are in you are no longer on their radar.
5/5
TrustpilotThe Rowans, Monksmoor Park, Daventry
Great team over at The Rowans, Monksmoor Park, very friendly and their professionalism makes a very stressful time easier. Very informative and always keep you up to date with progress. Special mention for Sam, she was approachable for any question, whether big or small during the purchase. Great asset to the company.Thank you all.
Thank you for taking the time to share your experience, we will share your comments with our Midlands team.
1/5
TrustpilotFaringdon Fields
Moved in 4 years ago. Pros- The house itself is a great design, maximising space and practical - minor snags sorted quickly Cons- Our rear garden has a 4ft retaining wall that runs half way across the back boundary. A 6ft fence panel placed on top of the wall is side by side with a 6 ft fence panel on the floor.. this means that one fence panel is 4ft higer than the other and looks ridiculous. A huge eyesore that made us embarrassed to have people visit.After threatening to publicly share the photos of this the director did come out and gave us £1000 towards trees which we were pleased with, however due to the nature of the soil.. mostly building rubble and swamp - the trees quickly perished. Which bring me to my next point. - the rear garden floods for 80% of the year (we have a dog that then drags this in the house) as the site is on a slope and we are at the bottom and get everyone's rain water. Complained for 3 years almost once a month, had 3 different managers out and just got told that they would do nothing about it. This would be an easy fix of adding a few drainage channels in but they simply did not care once they had taken the money.- we are so overlooked that there must be around 15 houses/flats that can see into our rear garden.. the steep incline does not help this. I can actually see some of our neighbours at chest height in their own garden over the fencing. - the site has very few footpaths, when asked how i can teach my child to stay out of the road.. i was advised that our street is a pedestrian safe zone, yet there is no signage to lower speed limits etc. I imagine they removed more footpaths to squeeze in additional housing. - the childrens park is situated at the back of the estate right next to a 60mph A road, the only thing separating the children from this road is a barbed wire fence (surely this is inappropriate next to a childrens play area) and a row of trees. I agree children should be supervised but there is nothing stopping a car coming through those trees following a RTA. A very poorly placed park that i am sure is violating some health and safety aspects. - the ladies on the phone to customer service were lovely however the incompetence of the manages let the team down, from losing notes to not filing reports - the list of let downs is endless. - The layout/design of the whole estate is poor and it should never have been given the sign off. - based on our personal experience with CN, we have decided we will never purchase a newbuild again and look forward to moving off the estate when we are able.
5/5
TrustpilotGreat Service
We are currently in the process of purchasing a new build on the St John’s Mead site in Elmswell. We have been very impressed with both Josh and Lauren that work at the sales site there. Both Josh and Lauren have been very professional, knowledgeable and work very well together as a team.
Thank you for taking the time to share your experience. Josh and Lauren will be delighted to hear your comments.
5/5
TrustpilotHarbourne Manor
My partner and I have recently purchased a property with Crest Nicholson at Harbourne Manor. The sales cycle so far has been fantastic, led by Luke, who has been very transparent and given us regular updates. We have had many questions along the way and his responses have been quick and in detail.
Thank you for taking the time to leave a review. It's great to know that Luke provided such a positive home-buying experience for you.
1/5
TrustpilotCustomer service is awful
Customer service is awful! When they do reply it is short with no understanding of the situation. I recently sent an e-mail regarding a missing smoke door seal that was never fitted when I purchased. I was told I would need to purchase a replacement?? Once I have calmed down I will reply!!! 😡
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotThe property was very modern spacious…
The property was very modern spacious with great spec also the meeting with the agent was very detailed and helpful.
Thank you for taking the time to share your experience.
5/5
TrustpilotExcellent customer service
Amazing customer service, staff are very friendly! It honestly is the best company if you are looking for a new home.
Thank you for taking the time to share your experience.
5/5
TrustpilotFantastic purchase process
Lucy and Sophie at Wycke Place have been so helpful and responsive during our purchasing process! We've thrown a lot of changes their way and have always been patient and helpful, as well as being lovely people!
Thanks for taking the time to share your experience, Lucy and Sophie will be thrilled to hear your comments.
5/5
TrustpilotTrustworthy, highly recommended developer
The whole experience with Crest Nicholson so far has been seamless, as soon as we looked at the Claybourne development I knew it was where I wanted to live.The interior of the house ticked every box - the thoughtful layout, the amount of space, both main bedrooms having an en-suite and the incredibly high specification. We have looked at a few new developments and not been able to find what we were looking for, so to say we were super excited was an an understatement!Lesley Kelly has looked after us on the Claybourne site, she is approachable, friendly and within a couple of minutes knew exactly what we we were looking for. She is an an absolute pleasure to work with.We were able to take advantage of the Smooth Move scheme which meant selling our current house was all taken care off and we were able to reserve our preferred plot. I am looking forward to selecting my interior choices within the next few weeks.I would highly recommend Crest Nicholson as a trustworthy developer, we are incredibly excited about moving into our new home very soon.
5/5
TrustpilotAmazing finished product with nice…
Amazing finished product with nice attention to detail. Although some people will continue to be negative (must be incredibly miserable in their own lives), I have been nothing but happy with the service and standards received.A happy home owner at Atherstone Heights
Thanks for sharing your experience, we are delighted to hear you enjoy your home.
5/5
TrustpilotWe arrived to our viewing at the…
We arrived to our viewing at the appointed time and managed to view the show home with a helpful and knowledgeable guide.
Thank you for taking the time to share your experience.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surrey.
