Crest Nicholson Surrey reviews

★★★★★ 1/5

Trustpilot

Disappointed

I honestly can not express how disappointing this company is. From the moment we exchanged back in March they have been nothing but a problem. We finally moved in and I thought my problems would go away but nope. They have not told us, no warning just built a load of scaffolding on our driveway to build a wall for next door. As a result we now have a damaged car, my driveway taken from me and nowhere to park. Emailed to complain to be told it will be moved but the lazy builders have gone home. My exciting new home experience has been totally ruined by this company and I would not recommend to a friend.

Rebecca · 1 September 2021

★★★★★ 5/5

Trustpilot

From start to finish all question were…

From start to finish all question were answered found Sophie excellent Explaining everything we needed at this time looking forward to next meetings choosing flooring etc

Leslie · 1 December 2023

★★★★★ 5/5

Trustpilot

Service

The rest staff have been very patient and understanding. They have helped me with the sale of my house through the smooth move and kept me informed of development of the new property.

Glenda · 2 June 2023

★★★★★ 5/5

Trustpilot

Great experience

It was well planned view and the information was very clear and straight forward.

Customer · 25 July 2024

★★★★★ 5/5

Trustpilot

So far my experience on the kegworth…

So far my experience on the kegworth gate site has been excellent. It has been efficient and informative. I not only feel excited at the prospect of a new home but I also feel adequately supported for the process and that all my questions will be answered thoroughly.

Customer · 14 August 2021

★★★★★ 5/5

Trustpilot

First home, great customer service!

The customer service has been very good throughout and any queries have been responded to quickly and in a friendly manner. We have always been made to welcome and generally the whole process has been exactly what you would want while buying a home!

Customer · 1 April 2022

★★★★★ 1/5

Trustpilot

Useless Customer Service Team.

Almost a year ago I complained about a disturbance on the Tadpole Estate. After following it up on multiple occasions the Head of Customer Service got back to me in a completely unprofessional manner with short one sentence emails saying he couldn't help, I didn't have enough information. A year later! I resent the photos I had taken and he redirected me to a different builder on the estate, despite this being a Crest owned estate. Completely unprofessional and unhelpful. Do not recommend.

Martin · 10 August 2021

★★★★★ 5/5

Trustpilot

Customer service representative was…

Customer service representative was great. Happy and smily. No issues

EG · 25 September 2024

★★★★★ 5/5

Trustpilot

Very generous with time and information…

Very generous with time and information about the house and surrounding areas.We got mire than what we expected.

RN · 5 May 2024

★★★★★ 5/5

Trustpilot

Friendly Sales Executive

The Sales Executive (Lesley) was very understanding and not pushy as some we've encountered in the past. We were undecided on two different plots (one available and one to be built). She very kindly suggested that we take our time, think and make a decision.

Dr · 20 January 2022

★★★★★ 5/5

Trustpilot

Great communication and loved the site

Great communication and loved the site! Thank you for showing us around 118 Cromer.

Katie · 15 July 2024

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service! 0 support! Reserved a property and was informed flooring was included in the price. This later turned out to not be the case we had to find the money to do this ourselves! We were shown a door and advised that it would be ours. After exchanging we were told that this was another thing they messed up. We had to find out from a local Facebook page that our house was going to be delayed as Crest did not bother to inform us. They are trying to lie their way out of the situation by telling us they informed my solicitors. This was proved by our solicitors to be incorrect. My advice to anyone would be don’t waste your time. If you do, then hang up the phone and ensure every single detail is written down. I recently address the flooring situation and was told it was a sale error. When I pressed for further details I received the following, as crest aren’t a fan of naming and shaming I have marked the names of staff with ‘XXXXX’Dear Miss Little, Historic issues regarding XXXXX have already been addressed. A further response on this is not warranted. Kind regards E XXXXXSales Manager Crest Nicholson EasternAcademy Place, 1-9 Brook Street, Brentwood, Essex, CM14 5NQTel: 01277 693230

Jodie · 30 June 2021

★★★★★ 5/5

Trustpilot

We're in the process of buying a flat…

We're in the process of buying a flat at Walton court gardens in Walton on Thames. Aj and the team have been very cooperative and helpful throughout this daunting process. They have always promptly replied to our emails and returned phonecalls. Would definitely recommend their customer service!

Neha · 4 September 2021

★★★★★ 5/5

Trustpilot

New build reservation process

Great experience so far in trying to buy our first home. Crest Nichsolson team at Rowden Gate really attentive and helpful. Reservation done, fingers crossed.

Katie · 1 December 2023

★★★★★ 4/5

Trustpilot

Pragmatic ,effective services.

Beginning of new home journey,I have gained with a pleasure and sincerely welcome. Earnestness and helpful that I made the reservation agreement with Natalie Hallett.Also the Brooklands Park Sales Team.

Mok · 26 July 2023

★★★★★ 5/5

Trustpilot

Very informative

We found the sales person to be knowledgeable and friendly. She was able to answer our questions quickly and efficiently.

Donna · 16 March 2024

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Avoid! Never buy a home that has anything to do with these people. So disorganised and the craftsmanship is shocking. Broken windows, mould, unaligned doors, damp... the list goes on and they want nothing to do with it! No responses from customer services - DO NOT BUY

Bethany · 17 March 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM THESE COWBOYS

DO NOT BUY FROM THESE COWBOYS. Rowan Park in South London has been beset by build problems plus no new doctor's surgery, no new community hall and the parkland is so poor Merton Council won't take it over. Living hell.

Daniel · 20 April 2018

★★★★★ 5/5

Trustpilot

Friendly and Patient Team

Sam and Josh have been friendly and helpful. Naturally we have had a myriad questions but this has been no bother for them and we haven't felt rushed at any stage. I would happily recommend dealing with them to friends and family.

Emma · 6 May 2022

★★★★★ 5/5

Trustpilot

The lady that showed us around was…

The lady that showed us around was lovely

Toni · 5 October 2024

★★★★★ 5/5

Trustpilot

Clarity of explanations

Clarity of explanations, answered all questions fully

Christine · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent customer service all round!

Excellent customer service all round in this early stage of our experience with the Rowden Gate development. Have total confidence in everyone we’ve spoken to so far. Extremely helpful!

Anna · 30 July 2023

★★★★★ 1/5

Trustpilot

Failed to meet Fire Regulations

Yet another corrupt and incompetent house builder. My apartment was build so poorly that water ingresses in from every window and water streams in from the balcony when it rains. I have to place buckets down to catch all the water. The block isn't even 4 years old!I had an independent inspector round, what they found was shocking. The block hasn't even been build to fire and damp proofing regulations. Crest ignore all my attempts at contacting them, I know many others on my estate having similar issues. Cowboy outfit, avoid their homes. They may look nice at first, but they aren't built to standard regulations.

Robert · 14 April 2021

★★★★★ 5/5

Trustpilot

Outstanding

the sales advisor ‘Craig Forrest’ was outstanding, we had to find a home quickly, he sorted every anxiety with waves of assurance and impressive competence, looking forward to moving in!

Customer · 30 June 2023