Trusted Agent profile · Surrey
★★★★★
1,379 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,379 reviews on two platforms, including 8 Google reviews rated 4.5.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotWould 100% recommend Crest Nicholson
Would 100% recommend Crest Nicholson. Diane, Sam and Darren have been great and have made me buying my first home a really pleasant experience. Thank you!
Thank you for taking the time to share your experience. Diane, Sam and Darren will be thrilled to hear your comments.
5/5
TrustpilotI found the agent extremely helpful and…
I found the agent extremely helpful and thought the flats I was shown to be excellent.
Thank you for taking the time to share your experience.
5/5
Trustpilotanswered all my questions that i asked…
answered all my questions that i asked i may go back for a second look when the property i may be interested in when the plot gets released
Thank you for taking a time to write a review and share your experience.
1/5
TrustpilotFire safety scandal
Great sales experience. Good initial after care. Sadly 6 1/2 years later we are now caught in the fire safety scandal. Facing huge service charge bills from 24/7 waking watch and the remediation bill.Crest haven’t shared their survey findings with us but agree some cavity barriers were missed. They now refuse to communicate with me even though I’ve never been rude.It’s ruining my financial future. The NHBC warranty isn’t fully paying out. They don’t seem to care now. I can’t sell, it’s a nightmare.
4/5
TrustpilotSales agent
Sam, the sales agent is cheerful and helpful. Although we only met her once but she gave us info. we need and followed up closely on email.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat experience with crest
Great experience with crest. Always wanting to assist and help
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
1/5
TrustpilotYet another Crest reshuffle
I bought a house from Crest as they used to have a good reputation and have numerous snagging issues (not unusual with new build) however the communication from Crest about their reorganisation has been non existent and what is being done to resolve snagging as a result is completely absent.I appreciate the need to cost cut however no need to cut off customers as well gives impression that once house sold company no longer interested which is sad as the snagging is caused by inattention from the site team which is a company problem and gives rise to loss of reputation which is not a good idea in current times.
5/5
TrustpilotCrest Nicholson
Crest NicholsonWestvale Park, Sales and Marketing Suite, Moy Green Drive.Jill Mckenzie & Alister Carter at the Westvale park sales office were both very helpful,friendlly & professional & made the process involved in buying a property less stressful & very smooth.Thank you both for your support.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotClaire who hosted my viewing at the…
Claire who hosted my viewing at the Picturehouse development in redhill really sold the property to me as she was very helpful and kind, extremely professional when compared to past viewings with others.
Thank you for taking the time to share your experience, Claire will be delighted to hear your comments.
5/5
TrustpilotSo far my experience with Crest…
So far my experience with Crest Nicholson has been great. I'm yet to exchange and complete but the staff (Beccy and Clare) have been really helpful in guiding me through the initial buying process.
Thank you for sharing your experience, Beccy and Clare will be delighted to hear your comments.
5/5
TrustpilotThey are hospitable and ready to help
They are hospitable and ready to helpI hope to have a 100%result from my search
Thank you for taking the time to share your experience.
5/5
TrustpilotSketchley gardens very helpful
Anita and Becky at Sketchley Gardens have been extremely helpful throughout the whole process and have made everything as simple as possible!
Thank you for taking the time to share your experience.
5/5
TrustpilotFlexibility
Flexibility, very friendly and professional approach, highly recommended
Good afternoon Monika, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are so pleased to hear that you have had such a positive experience.
5/5
TrustpilotAspen Grange
Very helpful and informative throughout the process so far
Good morning William, thank you for taking the time to share your experience. We are happy to hear of the excellent service you have received from the team at Aspen Grange, they will be delighted to hear your comments.
5/5
TrustpilotExcellent service
Excellent serviceHad patience to explain into detail for my understanding of the process
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat customer service
Great customer service fromThe kegworth gate team, very informative and helpful through the whole process
Thank you for taking the time to share your experience.
1/5
TrustpilotAbysmal
Purchased my first property, a new build, 2 years ago however they are still to fix the defects as they promised.They ignore emails and calls. They promise to get back to you but never do. Their contact details are consistently changing. It is evident they do not care about buyers nor the quality of the homes they are selling. I have had to resort to commenting on their social media posts to get their attention. Absolutely ridiculous. I've received better customer service from Caribbean takeaway shops that have run out of food.Buyers, avoid Crest Nicholson if you can. And if you have no other option, keep renting.
5/5
TrustpilotWycke Place
The Sales Executive’s that we have dealt with at Creat Nicholson, Wycke Place have been very professional and helpful. They have kept us up to date with progress and general information without us having to chase, which has been so refreshing, especially compared to other developers that we spoke with.Hayley and Rachel are warm, friendly and very informative. They go above & beyond and are a credit to Crest Nicholson.
1/5
TrustpilotWarning Avoid Crest Nicholson at all costs
I was really happy to start with but unfortunately this is no longer the case. Their customer service is non existent. Once they have your money they just dont care. Their sales people dont have a clue what they are talking about and told me lots of inaccurate facts. My snagging list is still not resolved after 18 months and their doesnt appear to be solution in place to complete the works.Plus your forced to sign up to a maintained company to maintain your estate. This becomes issue after issue, Not only are we currently paying them to do nothing as their is nothing that can be maintained on the estate yet but i have now found out that if you reportage, refinance your house or simply try and sell your house you have to pay them a significant amount of money for them to allow you to do this. It feels like i do not own my own house anymore. Avoid Crest Nicholson it really isnt worth buying one of their houses and make sure you dont sign up for a house that has management fees.
2/5
TrustpilotDon’t trust them at all !
Don’t trust them at all !We went to Brooklands park construction site in Bristol in June 2020 and wanted to buy one of their available houses ,first they offer two excitement stress free !!!!!skims (part exchange and smooth move ) and then we wanted to reserve they said that we don’t do the part exchange for available houses you should sell your house first and then come for even reservation, they even didn’t accept the reservation fee and when we started to consult for selling our own house they said that it was gone then we went to buy one of the houses that will be ready next year with part exchange skim ! Anything after that we asked they refused as we wanted to do the part exchange like flooring ,garden turfing and other expenses !I don’t know why they show the show-homes but you should know that the house you are going to buy doesn’t have flooring ,wardrobes that are essential before moving !!(and if you want to do on your own you will have no warranty )And then after all even after tile and cabinet choosing they said that they don’t do the part exchange anymore for this property !! So be aware that what you are going to buy is not it seems to be !you ought to spend lots and lots and these two skims are just for grabbing customers and not applicable at all !!
5/5
TrustpilotThe team were very supportive and…
The team were very supportive and guided us through the buying process
Thank you for taking the time to share your experience.
5/5
TrustpilotSiobbhan is lovely
I been dealing with Siobbhan. She been extremely helpful during the whole process
Thank you for taking the time to share your experience.
5/5
TrustpilotWe've had a really enjoyable expirence…
We've had a really enjoyable expirence so far, Nikita at kegworth gate has been so accommodating and helpful. Always available to answer questions and provide dedicated support. Can't wait to move in.
Thank you for taking the time to share your experience, Nikita will be delighted to hear your comments.
1/5
TrustpilotCustomer service is appalling and non existent
Where do I start. Moved in to my beautiful home nearly 2 years ago on nine acres development - site manager was fab - sales ladies were lovely - had a few snags but promised they would get sorted.....14months in - nothing was sorted and Other problems started to develop - our back garden floods - we have had so many people round to tell us they don’t know why we flood and dig a hole to put gravel in to see if that helped (but still never re turfed the area just left us with a muddy puddle that fills with water).So now we are told we have been built on a very high water table and they knew we may have issues but they can sort it. Our garden is unusable in the summer after it rains as it floods and we are swamped with flies - and from September on when it rains the water just sits there and never goes away - it’s caused plants to die and grass to die 18 months later (Where we are now) they still haven’t sorted it. They ignore our emails and customer service team just don’t care and in fact find us an annoyance - I tell you what is an annoyance - spending nearly 800k on a house that’s got problems that need sorting in a timely manner.I could go on and on with this story - but the fact of the matter is that Crest just do not care about their customers. They will lie through their teeth to get you to part with your money - oh and do not use their solicitors no matter how much of a discount you get offered just don’t - and then when you are moved in they just couldn’t care less! It’s such a shame cause on the outside our house looks beautiful but our garden is just a disaster that needs sorting - not brain surgery just sort it.Nhbc now are involved and I’m hoping they will make Crest actually do the work they need to do to bring our house to a state that is commensurate with the price tag we paid.My advice is spend your money elsewhere - if you do use crest don’t expect customer service to do anything - don’t use their solicitor - ask questions about flooding and water tables and dont believe a word they say - they absolutely will lie.
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