Trusted Agent profile · Surrey
★★★★★
667 reviews across 2 platforms
17 Selsdon Road, Croydon, Surrey, CR2 6PY
Barnard Marcus Lettings's office in Surrey, at 17 Selsdon Road, is rated 3.0 out of 5 across 667 reviews on two platforms, including 180 Google reviews rated 4.4.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte was really helpful, and kept us informed all the way through. Great service and communication.
Hi Karen, thank you for your kind words about Charlotte! We're delighted to hear that she provided you with great service and communication throughout the process. If you have any further feedback or need assistance, please feel free to reach out.
1/5
TrustpilotAvoid. Do not put your home on the market with them.
Initially we were impressed, but I think we had one good agent in an office of inexperienced, unproductive, un-proactive and very negative agents. The good agent left, and the stark ineptness of their branch stood out like a sore thumb (Kennington).We also ended up on the market with them for 20 weeks (locked into a contract, where the time frame wasn't highlighted to us. FYI it's in the very, very small print on the back of the (5?) page contract, so be warned). Our notice period was 4 weeks, and when we asked to be released 2 weeks early, they refused to budge. Even though they seemed tired and bored with our property, and certainly didn't seem to care to try to sell it in this period. We wasted time, they wasted our time, their manager was incredibly rude as well, which was very upsetting (we complained, it was 'resolved' in the way these things actually rarely are). Overall, their dour and miserable outlook seemed to seep into everything. I wonder if this negativity (probably spun as realism) is writ into their training, as we got a similar bleak and negative chat from a BM agent on the other side, when we were trying to buy. Which made us avoid looking at any properties for sale with them. They made the exhausting, emotional and difficult process of house selling ten times worse. And when we gave our notice they didn't even bother to say, 'we'll endeavour to sell your property in the intervening time' (which would have been a good party line, even if they weren't planning to). We finally switched agents and sold within 2 weeks. Painful. Don't fall into the same trap. Avoid.
5/5
GoogleSOUTH CROYDON BRANCH We sold our house in Dec 2020 finally and are very very happy in our new house. Our house was under off 5 times so it was a long exhausting process due to the changing situation for potential buyers with furlough etc but Elliot Purcell was awesome, very committed to helping us and getting the job done, even negotiated for us and guided us on the house we bought. He guided us through a number of tricky situations, was always thinking of plan B and cut through the Bull S___ so we always had very frank but respectful discussions which is the way this process needs to be. If you are assigned Elliot Purcell you will be good hands - just listen to what he has to say, he knows what he is doing!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recently sold my flat using Barnard Marcus (South Croydon branch) and I have been so impressed with the service. Elliot handled every aspect of the process with excellence and made what should have been a stressful time so much easier. He went over and beyond what you would expect of an estate agent and particularly pulled out all the stops when it seemed the chain was going to fall apart. He worked for me whilst on annual leave and nothing was ever too much. Elliot's knowledge of the area along with his friendly and professional demeanour helped sell my flat exceptionally quickly particularly given the pandemic. Would recommend anyone selling their property to use Barnard Marcus and especially Elliott. I definitely will be for my next sale. Thanks again guys.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJust completed selling my flat through Barnard Marcus in South Croydon and couldn’t be happier with the whole end-to-end experience. Service was first class throughout our whole journey and have to thank Elliot Purcell for that. Elliot was always around to answer questions, super knowledgeable, went above and beyond what’s required and gave the feeling we were in safe hands. Just what you need when going through such a large life undertaking. If you are looking to sell your property in the South Croydon area, don’t look any further than the team here.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleScot and Michael did a fantastic job in guiding us through the purchase of our new home from start to finish. In a challenging and competitive market, the duo efficiently navigated us through the process and the many hurdles we faced; demonstrating their comprehensive knowledge and experience of the housing market. The professionalism, transparency and personable approach displayed by Scot was extremely comforting in a process which can be very stressful. An extremely positive experience. We would strongly recommend the very competent and friendly team at BM South Croydon. THANK YOU!!!!
5/5
GoogleRecently purchased my new home with Barnard Marcus and the service was very professional. A big thank you to Shaheen for helping me land the property that ticked all the boxes. Timea (broker) for securing the right mortgage. Her dedication is unnoticeable and to the end she was always involved. Massive thank you for Elliott, perfect from start to finish and going the extra mile to ensure I was in my property with the agreed deadline. Elliott is very professional, customer focused and outstanding. Highly recommend this team of professionals.
5/5
TrustpilotWhat can I say about Barnard Marcus?
From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all
1/5
GoogleOne of their agents, Keeva, suggested the meeting time and then never responded again despite me messaging twice to confirm the slot.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotKecia Sales Progression
Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.
1/5
TrustpilotBarnard Marcus Wallington Big SCAM…
Avoid using/selling/renting via them. Specially Elliott Kind and Alex Woods, 2 of the most unprofessional and unethical people I ever had the displeasure of meeting. Barnard Marcus Wallington is nothing short of a disaster. Incompetent team members, some are passive aggressive. Liers and extremely unprofessional. Mis-marketed and mis-sold - I complained to their compliance team and they offered me some compensation (wasn’t enough to cover cost of stress). I raised the issue with the Ombudsman now. It’s extremely important that all disgruntled customers to follow complaint process so they’ll learn a lesson.
5/5
TrustpilotPriscilla Mohanarajah-Mortgage Advisor
Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon
5/5
Trustpilot‘The Barnard Marcus sales team were…
‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.
1/5
TrustpilotBarnard Marcus is a disgrace - AVOID
Landlords tend to get a bad rap and it’s often well justified. However, there’s a strong case for looking at the role of management companies in promulgating these perceptions. Barnard Marcus is one such company. I had them manage my house in Tooting, which I let out while working overseas. It was one of my worst decisions. They were dreadful: lazy, uninterested, unresponsive, incompetent and, in my view, dishonest.- Barnard Marcus spent in excess of £1,200 over and above the amount they quoted to me for professional cleaning, without seeking my approval first. They refused a refund.- Barnard Marcus did not do the house inspections as contracted, because they didn't have a key (it admitted this was the case and admitted to not doing the property checks). It did nothing to get a key or get access to the property.- A consequence of no inspections was that 8-10 people were living in the property suitable for 4 max. My lawyer and Sequence (Barnard Marcus's parent company) confirmed this. As well, a partition was put into one of the bedrooms without permission, which had to be removed. Barnard Marucs refused to refund the cost.- There is no evidence that Barnard Marcus undertook any checks at all to see if an HMO license was required for the property.- Had Barnard Marcus been on top of the situation, when the tenant (it was a company let) stopped paying the rent, it would have been easier to manage and less costly.I have other issues with Barnard Marcus regarding their work practices, but I'll spare you...I made a complaint to The Property Ombudsman (TPO), which weirdly replied that the above poor practice/bad governance was not a problem because there was no emergency or disaster. The derisory compensation recommended by the TPO was, by some strange quirk of fate, exactly the same as what Barnard Marcus had offered - to me, a clear example of the TPO serving its paymasters. I declined the compensation.The culture of the Barnard Marcus Tooting office is rotten - it should be put out of its misery. But the same can be said of the entire Wandsworth network if it allows this sort of service to persist. It's just a brand within the Sequence group, but it deserves to be out of business. It's a disgrace.Happy to provide more detail.
1/5
GoogleImagine being booked in for a viewing by Joey Olang and then when you get there no one picks up your calls, you call the office and no one picks up. Absolutely disgusting. made me waste money to travel to this house and not even show up or bother to communicate...I wouldnt recommend, and if u do DONT go with someone like Joey before you waste your money and not even see the place. wasteful agent
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI dealt with Matthew, Saskia and Mason. All very professional and punctual. I dont think I had to wait for any of them to arrive at any of my views. Matthew was very good even when my wife and I were rather stressed with the whole situation. Our welcome back was appreciated greatly. I would recommend very highly. Thanks guys.
1/5
TrustpilotAwful service
Just helped my girlfriend move into a flat in London today, flat was full of the old tenants property. It was supposed to be cleared and cleaned but was filthy and they hadn't even bothered to get rid of the crockery / food / bedding etc. Flat was in way worse condition than promised, curtain rails sellotaped together and loads of stains/ v unclean. We were given the wrong keys and had to wait over an hour after we finally arrived at the property to get new ones. On top of that the boiler didn't work. We were dealing with Monika from the Putney branch, and were told none of this was a priority or an emergency and we had to wait 48 hours until they would it would be acknowledged by a manager. Awful service and really disgusted by what we've been provided with on move in.
5/5
TrustpilotPositive experience
I have read all the bad reviews but have to say that this was not my experience. From the first viewing to the final exchange of contract, Jake was always helpful and friendly. Was always available, answered all my questions and dealt smoothly with any hiccups. I am very happy in my new home
5/5
TrustpilotExcellent Service
Highly professional and very determined to do everything possible to sell my property. I had 5 agents and had read through some of the reviews and decided to call them as my friend had a very good experience. Well I can say that is that I was very impressed with the process from start to finish. Don't believe everything you read these guys in Peckham were simply brilliant. Thank you for making my sale as seamless as you did. Well BM Peckham
5/5
TrustpilotThank you Mark Williams - Peckham Rye
I initially contacted the Peckham Branch for the sale of my property and had the branch manager Mark Williams visiting my property for an evaluation last week. Mark was very professional and honest in the advice that he was giving me. He only knew the market but also came with a plan to make it work for me. We had over an hour conversation and I was keen to let him market my property. I then went on trustpilot and read the reviews. I felt like we built good rapport and therefore I decided to give Mark a call and discussed my concerns with him aware of my concerns. Again Mark did not try to brush my concerns under the carpet but instead explained how the branch works, walked me through their client management process, how he will deal with my property, the point of contact etc which I must admit felt reassured. We went forward and signed the contract and even arranged for a photographer to come and take pictures. Fortunately my circumstances changed and there was a need to sell my property, I then called Mark again and explained the situation. Again he was very supportive and provided good contact and advice on how to deal with the new situation. I appreciate situations are different but I am glad I spoke honestly with Mark . I will definitely recommend using his service for the sale of your property. Thanks Mark!
5/5
TrustpilotI can't rate highly enough!
I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍
1/5
TrustpilotBad service from 2019 to 2021
From 2019:I had a terrible experience with this office.We found a beautiful flat that we ended up letting but the process was terrible.Kirsty was our "agent" but she pretty much ignore us the entire time.She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.For 2021:Its been over a year since the issue above and I am sad to say the one star still applies.We have a wonderful property and a great landlord but I am baffle by the lack of professionalism and support from banard Marcus, at least from the tenant side.Since November I have been chasing them to make an amendment to my contract. Kirsty avoided my emails and calls the same way she did last year so after a month I had to pretty much beg to be given someone else to help me take care of this.Joshua was very nice and polite and connect me with the person who should amend the contract, it’s been weeks and still nothing though. I was told that the contract was sent to the landlord but this doesn’t seams to be true and he says he didn’t received anything.I just lost a family member due to the pandemic, I just want to focus on my family but I can’t because the banard marcus team simple seems to refuse to fulfil their commitment and help fix something they should have done back in November when I first contact them.
1/5
TrustpilotTerrible service
Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.
1/5
Trustpilotvery bad and unethical estate agent
If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.
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