Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently purchased a property through Barnard Marcus in South Croydon, and I couldn’t be happier with the service I received.
A special thank you to Charlotte, who supported throughout the entire process. From the initial viewings right through to completion, she was professional, knowledgeable, and incredibly responsive. Buying a property can often feel stressful, but Charlotte was available to answer questions, provide updates, and offer reassurance whenever needed.
Her communication was excellent, and she genuinely made the whole experience smooth and straightforward. I always felt informed and supported at every stage.
I would highly recommend the South Croydon team at Barnard Marcus, and especially Charlotte, to anyone looking to buy or sell a property. Thank you again for such outstanding service!
Humayun Khan
Humayun · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Humayun! We are thrilled to hear that you had an excellent experience with our team at Barnard Marcus in South Croydon, especially with the help of our amazing agent, Charlotte. We strive to provide professional and responsive service to all of our customers, and we are delighted to know that we were able to make your property purchase process smooth and stress-free. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBarnard Marcus South Croydon are currently in the process of helping us move property. I can honestly say, this team is exceptional. I want to extend my highest gratitude to Charlotte, Aaliyah, Pasquale, Scot and Matt. An absolute dream team. They have made the process of selling our property so seamless. Charlotte & Aaliyah did an excellent job at showing potential buyers around and dealt with difficult questions. Pasquale is a genius with all things mortgage related and Scot & Matt have been there to answer all of our endless questions. Highly recommend this branch! Thank you so much to you all.
Vinod · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your amazing review! Our team at Barnard Marcus South Croydon is thrilled to hear that your property moving process has been seamless. We pride ourselves on providing exceptional service and we are grateful for the recognition of Charlotte, Aaliyah, Pasquale, Scot, and Matt as your dream team. It means the world to us to receive such high praise and we thank you for your trust and recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had the pleasure of working with Aaliyah Houston from Barnard Marcus in South Croydon during the purchase of my property, and I couldn’t be happier with the service she provided. From start to finish, Aaliyah was professional, proactive, and a pleasure to deal with.
Her constant efforts to keep things moving, regularly contacting solicitors and the vendor by both email and phone played a key role in completing the purchase in September. She provided clear and honest advice throughout and kept me well informed at every stage, which made the process far less stressful.
While Aaliyah was away, her colleague Charlotte Williams stepped in and ensured everything continued to run smoothly, which was greatly appreciated.
Apologies for the delay in writing this review, as Aaliyah and the wider team truly deserve the recognition. I would happily recommend Aaliyah and the Barnard Marcus South Croydon team to anyone buying or selling a property.
Dennis · 20 December 2025
Agent replied · 27 December 2025
"Thank you so much for your kind words about our colleague Aaliyah and the team at Barnard Marcus South Croydon! We are thrilled to hear that you had a positive experience working with us and that Aaliyah's professionalism and proactive approach made the process less stressful for you. We will definitely pass on your compliments to both Aaliyah and Charlotte. Thank you for recommending us, it means a lot! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
Trustpilotuntrustworthy chancers
We had our placed valued and on the market with another agent. Barnard Marcus wrote to me to say they had a cash buyer specifically interested in our property. We varied our contract with another agent to allow for joint agency so we could contract with Barnard Marcus. After the contract was signed they ignored me for two weeks. There was no interested buyer. Fine, I fell for the oldest trick in the book, but as far as I'm concerned that's just dishonesty. They lied. Worse, they ignored us and had terrible customer service. Plus they got loads of details on the online listing wrong. I cancelled the contract during the cooling off period and I had to hassle them for several days (after the cancellation) to remove the listing. Unethical. Now, some brash bozo in their Southampton head office keeps badgering me on the phone. When I said I didn't have time to speak he rudely hung up. Needless to say, I don't recommend them.
Joshua · 13 August 2026
★★★★★ 5/5
GoogleI was appointed Aaliyah as my agent and I honestly cannot thank her enough for how smoothly the buying process for my flat went. Aaliyah went above and beyond, responding to all my requests quickly and proactively. I travel quite a lot and there’s a 7+ hour time difference, yet she was always there to guide me, even fitting me in last-minute to walk me through each step. Her support made the entire experience stress-free, and I’m truly grateful for her dedication.
Chandni · 29 November 2025
Agent replied · 27 December 2025
Thank you so much for your wonderful review! We are thrilled to hear that Aaliyah provided you with exceptional service during your buying process. Our team prides ourselves on going above and beyond for our clients, regardless of any time difference. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to personally thank Jordan and his lettings department who were a joy to work with. I’ve been a multi-landlord with a portfolio size ranging between 20-30 units and i’ve never had an agent as reliable as Jordan. Straight to the point, knows his market inside out and none of that funny business the other agents give out. If you’re looking for someone to keep it professional and get the job done I’d recommend.
Mark · 13 December 2025
Agent replied · 27 December 2025
Thank you for your kind words! We are thrilled to hear that Jordan and our lettings department provided you with a positive experience. We always strive to be reliable, professional, and knowledgeable to best serve our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotNever use them to let your flat out they lie about tenants they are putting in
Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .
Susan · 7 June 2026
★★★★★ 5/5
TrustpilotThank you Bernard Marcus Southfields!
Everyone at Barnard Marcus Southfields were great with us when we bought our flat recently. Ben, Carter, Joe, Ashliegh and Matt are a great team of people to work with I’d recommend them 100%. Their response times with queries, and accommodation of extra visits to the property we needed made their side of the process feel extremely smooth and hassle free. A HUGE thank you to them!
Serena · 8 August 2026
★★★★★ 5/5
TrustpilotWe recently sold our shared ownership…
We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.
Craig · 13 April 2026
★★★★★ 5/5
TrustpilotChristian Pickett is wonderful!
Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!
Amanda · 15 September 2026
★★★★★ 5/5
GoogleAlthough I was the buyer, Aaliyah made me feel as if were the client. It was her tenacity that drove the whole chain forward and she did it with tact and reliability. Her communication was exceptional and nothing was too much trouble. These are agents you can trust.
Andrew · 20 December 2025
Agent replied · 27 December 2025
Thank you so much for your kind words! We strive to provide exceptional service to all of our clients, and we're thrilled to hear that Aaliyah's tenacity and communication made a positive impact on your experience. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleScott is utterly charming and did sterling work over a long sale period. Charlotte . . . long overdue a promotion, surely . . . was excellent, efficient and a pleasure to deal with. A professional team indeed. Thanks so much for all your help. JRT
JRT · 27 November 2025
Agent replied · 27 December 2025
Thank you, JRT! We couldn't be happier to hear that our team, from Scott's charm to Charlotte's exceptional work, made such a positive impression. We are grateful for your business and will continue to provide professional and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePasquale is excellent, unlike other mortgage advisors he'll spend a proper, decent amount of time with you and understand what you need and explains this excellently! Aaliyah was also very good and showed me round 4 properties at speed, and Matt the manager has helped me secure an offer on my top choice so can't be happier! Matt is not like other estate agents it seems, he's honest and fair. Something you don't always come across much in the industry. Sale not yet complete, watch this space for new review once completed.
Greg · 16 October 2024
Agent replied · 22 October 2024
Many thanks Greg for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA huge thank you to Michael and team…
A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell
Rosemary · 14 October 2025
★★★★★ 5/5
GoogleWe have had the pleasure of working with Charlotte Williams on the purchase of a new property. She was wonderful to deal with and made the process of buying the house a lot less stressful than previous times. She is quick to communicate with, very friendly and reassuring. She answered any questions we had quickly and clearly. I'd happily work with Charlotte again in the future! Also shout out to Matthew who also helped us. Thanks everyone!
Robyn · 25 October 2024
Agent replied · 8 November 2024
Hi Robyn,
Thank you so much for your wonderful 5* review! We're delighted to hear that Charlotte and Matthew made your property purchase experience smooth and stress-free. We look forward to working with you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a really great experience with the team but in particular Aliya.
She was professional, very responsive and did everything in her power to make the transaction quick and painless. Thank you again for all your help!
Leona · 11 January 2026
Agent replied · 25 January 2026
Thank you for sharing your positive experience with our team and Aliya! We are thrilled to hear that she provided exceptional service and made the transaction easy for you. We will make sure to pass along your kind words to her. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis was the third time I had dealt with the South Croydon branch of Bernard Marcus (twice for a purchase, once for a sale). Matthew and his team were professional, and Charlotte Williams was running the sale. Charlotte was organised and kept me informed (during the marketing period) of all potential viewings and I appreciated she gave me a heads up and asked for the go-ahead before confirming the appointment. During the legal process, she was also great at chasing both sides and managing the buyer. I appreciated her understanding my favoured method of communication (over email) so I did not have to be concerned about missing calls. Overall very positive review for Charlotte, Matthew and the team.
Ranjeet · 21 August 2024
Agent replied · 27 August 2024
Many thanks for the fantastic 5* review and many thanks for your kind words Ranjeet. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat service at Ealing Branch
Everyone in the Ealing branch was extremely helpful and friendly especially Noah, who showed us many different properties and worked hard to find the properties that were of most interest to us. Even though we didn't go ahead with one of their properties I would recommend him to anyone and want to thank him for his hard work and kindness. 5/5 Service
Nicholas · 2 March 2026
★★★★★ 5/5
GoogleWe are very grateful to have worked with Pasquale. He was incredibly informative, breaking down the mortgage process for us in a way that was easy to understand. His excellent advice helped us secure a very good mortgage offer. We highly …
Rheanna · 16 November 2025
Agent replied · 27 December 2025
Thank you so much for your kind words! It was a pleasure working with you and I am thrilled to hear that my guidance helped you secure a great mortgage offer. Making the process easier for my clients is always my goal. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have had an excellent experience with Barnard Marcus. The agency in south Croydon is really good in their services. The lettings negotiator charlie helped us throughout the process. He’s a great person, with great communication, kept up updated with everything. Got us moved into our first home within a few weeks. Very very happy with how much he done for us.
Lewis · 9 April 2025
Agent replied · 27 April 2025
Thank you for your great review! We are so glad to hear that Charlie and our team at Barnard Marcus in south Croydon provided excellent service and helped you find your first home. We strive to make the process as smooth and stress-free as possible. Enjoy your new home! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are completing on the sale of our house today and I want to thank the Barnard Marcus team in South Croydon for providing an excellent service.
I want to extend a special thank you to Jed Peerless who deserves a lot of credit for the successful completion of the sale of our house.
He communicated regularly with both solicitors and the buyers, provided regular updates and clear, concise and accurate information and he showed great energy and commitment.
It is also worth mentioning Charlotte, a very helpful, polite and cheerful person.
Thank you South Croydon team. Good luck for the future
Nick · 29 April 2024
Agent replied · 27 August 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI was recently looking for a property to rent and the lettings team was so helpful especially Keeva and Jordan. Thank you so much.
John · 16 February 2026
Agent replied · 16 April 2026
Thank you for your review! We are thrilled that our lettings team, especially Keeva and Jordan, were able to assist you in finding a property to rent. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleThe experience of selling my house with Barnard Marcus in South Croydon was a very long process. Through no fault of the team I had 2 buyers pull out at the point of exchange but when that happened there was a great effort to get viewers back in straight away.
I think selling my house involved almost ever member of the team! However, success was achieved in the end. Many thanks.
Jayne · 20 August 2024
Agent replied · 27 August 2024
Thank you for your lovely review Jayne. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently rented a property with Barnard Marcus, which we are greatly impressed with. Zuzanna and Jordan were both wonderful agents who helped us every step of the way! They were completely understanding when we made small errors on the reference forms and helped me correct this with ease. They were just fantastic, had plenty of time for me and truly made a moving process that is usually a nightmare, something to look forward to. Thank you so much Zuzanna and Jordan!
Amber · 29 February 2024
Agent replied · 27 August 2024
Amber Fanning thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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