Barnard Marcus Lettings Surrey reviews

★★★★★ 5/5

Google

Matt Nobbs, Oscar, April and the team at BM South Croydon put every effort into getting us the best price for our house and listened to our ideas and concerns and took them on board throughout the process. We were always contacted back and kept informed and Matt was always available to advise us from his vast experience and to clearly explain matters. Let’s just say there were some big hiccups along the way (not due to BM) yet Matt and his team got us a great result in the end!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 28 August 2022

★★★★★ 5/5

Google

Oscar helped me view a couple of properties and I found my perfect one with him. He was very patient and took me to see it a couple of times, answered any questions I had and was overall really helpful. I appreciated having him as an agent in my experience and am grateful! Really recommend him and Barnard Marcus on your house buying journey. They were always very punctual and communicative and even helped push my solicitors when things got slow! Big thanks to Matthew too, both him and Oscar were a huge help!

Shabna · 28 August 2022

★★★★★ 5/5

Trustpilot

Feedback for Amirah Nawaz Barnard Marcus Hayes

I am writing this review as feedback for Amirah Nawaz mortgage consultant from Barnard Barcus Hayes. She is amazing and professional, offering me great advices, very patient, giving me support and explanation to make me comfortable with my decision. She checked on me weekly, helping me with my searches witch I appreciate a lot . I feel like knowing her for very long time. Very knowledgeable, she find the best deal for me. I couldn't find a better one. I recommended Amirah to everyone at my working place 😊. Thank you for your excellent service , deeply grateful 🙏. Catalina Nedelcu

Catalina · 17 August 2022

★★★★★ 1/5

Google

I had a terrible experience with Barnard Marcus at Horizon Apartments. As students, we were promised our security deposit back within a month, but it's been much longer and we haven't seen a penny. The agents have been rude and unhelpful, and we've had to pay extra for accommodation and transportation due to their delays. This whole situation has been a nightmare. Avoid Barnard Marcus at all costs!

Deepali · 6 August 2024

★★★★★ 5/5

Trustpilot

Top service

Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend

Kyra · 7 October 2024

★★★★★ 5/5

Trustpilot

Mitcham's Barnard Marcus - Excellent!!! 5 stars

I was with the agency in Mitcham and cannot speak highly enough. Vezir was my point of call and he went way beyond to make sure my sale was as smooth as possible and was not delayed in anyway. Vezir definitely supported me throughout this process and made me feel that I always had someone in my corner. It did not feel at all that it was about their fees but definitely more of a human touch when getting the sale completed successfully. Eli supported me too towards the end and both kept in contact with both the buyer's solicitor and my own. I would definitely, no questions asked, use them again.A brilliant team to work with and and who will make sure the sale gets done.

Julia · 15 July 2022

★★★★★ 1/5

Trustpilot

If there is someone you truly hate from…

If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.

Abhishek · 9 June 2022

★★★★★ 1/5

Trustpilot

Awful experience, bunch of incompetents!

Our experience with the Muswell Hill branch of Barnard Marcus has been nothing short of frustrating. We were entirely let down by their unprofessionalism and incompetence, which contributed to the months-long delay of our purchase of a flat in Muswell Hill. Our offer had been accepted in December 2021, but months of chasing led to little progress. Eventually, with no realistic date in sight to exchange contracts, and an absence of even a minimum level of f-giving by the agency, we decided to pull out of the sale.Special mention goes to Raphael our agent, who reminded us time and again how hard he was working for us, even burning his long weekends for our great cause. So much so that he would neglect to give us any updates or ignore our emails for days, breaking the deep silence of his labour only when we chased him for the tenth time.We would also like to applaud Akill, the broker affiliated with Barnard Marcus, who “forgot” (he says) to submit our mortgage after the AIP, causing it to expire. This even though we had given him all the requested paperwork months ahead, and resubmitted them each time he asked us for them again. Eventually, he emailed saying matter-of-factly that the mortgage had lapsed, and sneakily wanted us to sign a different agreement with a higher interest rate, without first explaining the new deal. This included trying to mislead us that certain optional fees were mandatory. All this is incompetence at best, and deliberate fraud at worst.Finally when we informed them through our solicitor that we were withdrawing our bid, we did not receive even the basic courtesy of a reply. No love lost for us, by this time we really didn’t expect anything from them, but our sympathies go to the seller who we understood had signed the contract as early as Dec/Jan.It might well be that our experience with the entire team at Barnard Marcus Muswell Hill was rare, but we were deeply frustrated and disappointed by their inability to manage expectations and to take any ownership of the issues that arose due to their lack of professionalism. I would advise anyone to be very wary if Raphael or Akill were involved in your sale.

Pierpaolo · 8 June 2022

★★★★★ 5/5

Trustpilot

Pretty and perfect position

Karen and myself would like to say a big thank you to Billie, Sophie and all the rental team at Barnard Marcus, Surbiton. We’ve received kindness and great professionalism in securing a very nice split level flat in a central location. Very happy with the whole team and a kind landlady. Best wishes Karen & Paul

Paul · 20 April 2024

★★★★★ 1/5

Trustpilot

Just not nice to deal with

Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing

Big · 28 March 2026

★★★★★ 1/5

Trustpilot

AVOID OR PAY THE PRICE

A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned

Julian · 29 October 2025

★★★★★ 1/5

Trustpilot

Barnard Marcus- Opposite KFC Thornton Heath Pond…

The office opposite KFC in Thornton Hearth, Mortgage Advisor S B was very unprofessional, rude, arrogant and impolite. She was very argumentative about nonsense things like office direction etc.. Will not recommend this Mortgage Advisor if your buying a house. Such a waste of time!

Rey · 25 March 2026

★★★★★ 4/5

Trustpilot

A big thank you to the staff at Barnard…

A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done

Linda · 30 April 2022

★★★★★ 5/5

Trustpilot

A big thank you to James and his team Barnard Marcus Epsom

James came to our house for a free valuation. He was friendly, professional, answered all our questions and really on the ball. We knew straightaway that our house was in good hands. We were offered in excess of the asking price which was excellent. James and his team work hard for it. Unfortunately, due to an unforeseen circumstance, we could not go forward with the sale. Again, speaking with James was so easy and truly showed his professionalism even though the sale did not take place. Would highly recommend James and his team at Epsom branch.Jason

Gepard · 25 April 2022

★★★★★ 1/5

Google

Use this estate agent at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.

Jayne · 2 October 2023

★★★★★ 5/5

Trustpilot

Steven is the best agent you will meet!

I Just wanted to say that we are so grateful for Steven Bakare at Barnard Marcus Thornton Heath! He literally helped me so much. If he hadn’t helped me we wouldn’t be in our perfectHome! We were in a hurry to buy a new house for our two daughters (both toddlers!) Steven found us the perfect house and got us an excellent deal. There were many interested parties snd we still feel like we were so lucky to have got the house at the price we did! We are happy and settled in our beautiful house. Honestly so grateful. Today my 3 year old said that she loves our house so much and it just made me so happy. It’s the perfect place for us and we wouldn’t have had this if it wasn’t for Steven! We moved in within 6 weeks of seeing the house! So grateful! Definitely recommend Barnard marcus to everyone.

Mia · 7 February 2022

★★★★★ 5/5

Trustpilot

I had the pleasure to liaise with…

I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.

Keith · 22 April 2026

★★★★★ 5/5

Trustpilot

A very big thank you to the Barnard…

A very big thank you to the Barnard Marcus team in Croydon! Special thank you to Ellie! Ellie is a very talented, friendly and helpful young professional. She is an exceptionally hard working lady, unbelievably nice with excellent customer service skills. Her continuous contact over the telephone and via email advising on available properties that meets my needs were absolutely amazing! I wish her a long and successful career at Barnard Marcus!Thank you so much for being there!Preethima

Preethima · 20 March 2022

★★★★★ 1/5

Trustpilot

I was very interested in a property in Mitcham, Surrey

I was very interested in a property promoted by BM's Mitcham office. I told the agent I had £500k in cash and arranged a second viewing (I was prepared to offer up to £485). The agent told me (I'm paraphrasing) that if I didn't use BM's conveyancing services my bid would be deprioritised. I told him I would not be using BM's conveyancing - I don't understand how one agent can act in the interests of two parties to a contract.As I arrived at the property for the second viewing he called to say a sale had been agreed earlier in the day. I spoke to the vendors and they told me the sale agreed was £461k. My best guess is the buyer had agreed to use BM's conveyancing services which probably meant an additional £3-5k to BM and a bonus to the agent - I stand ready to be corrected. The agent sold the property in under two weeks from it going on the market. He told me it was urgent as the vendors had found a place and were eager to move - the vendors told me at the second viewing they were still looking. For some reason, the agent wanted a quick sale.....sold in under two weeks with other potential offers known.....!!!!I believe the agent did not act in the best interests of his client. There is a potential conflict of interest for BM in promoting their conveyancing services and ensuring their client's best interests.

Joe · 17 November 2021

★★★★★ 5/5

Google

Just got a house through Bernard Marcus South Croydon - met Sophie during the viewing and she’s been extremely helpful throughout the process. The process was simple and straightforward. I also spoke with Jordon on numerous of occasions throughout the entire process and he help me immensely as well. Sophie and Jordan was always available over the phone and always provided me with quick and efficient answers to my queries. Thanks a lot guys!

Fareed · 28 August 2022

★★★★★ 2/5

Trustpilot

Overall I wouldn’t recommend

As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.

Sarah · 1 November 2021

★★★★★ 1/5

Trustpilot

It should be possible to give 0 stars…

It should be possible to give 0 star reviews because it would be entirely relevant for this business.Despite being able to go on for days about how unprofessional, rude and disinterested the Letting Manager was at the Addiscombe Road, Croydon branch, the short version of this is just how abysmal each and every person managed to be at their job.From the point of holding deposit payment there was a complete lack of communication that in the end, caused us to have to pay an additional months rent at our old address simply because they took too long to confirm whether or not we were able to hand our notice in.On one occasion when trying to get through to the Letting Manager, Anton, he outright told me that Anton was out of the office...while speaking to me. Information was constantly contradictory from the same person as they tried to give me the run around by not being able to answer simple questions. I eventually had to find and contact the landlord myself to get any form of movement and the only reason i didnt withdraw my application (deposit be damned) is because BM would not be the property managers and so i wouldnt have to deal with them again.My partner and I had come a private landlord before this and needless to say, BM completely ruined any positive experience of dealing with a letting agent. I wish i had done my research beforehand as i would have held out for a company that seemed to actually care about tenants in any way.

Charlotte · 28 October 2021

★★★★★ 5/5

Trustpilot

Great experience with Ealing branch

I used Barnard Marcus in Ealing to sell my flat and having dealt with many Estate Agents in Ealing I found these guys to be a breath of fresh air. I initially dealt with Kelly who was on the ball and understood the potential of my flat and, unlike other agents, didn't try to persuade me to drop the price in order to get a quick sale. Lee dealt with the clients and did a superb job with the negotiation and was helpful and proactive to ensure the sale went through fast and smoothly (it actually went through in 5wks from offer to completion, which I still can't believe!) There were a few lumps and bumps along the way with solicitors, but Kelly stepped in as soon as I raised the issue with her and promptly sorted it out.I guess the quality of service comes down the personalities involved and based on my experience with these guys I would not hesitate in recommending them.

Simon · 19 October 2021

★★★★★ 5/5

Google

Charlotte was really helpful, and kept us informed all the way through. Great service and communication.

Karen · 28 June 2024