Barnard Marcus Lettings Surrey reviews

★★★★★ 1/5

Google

I spoke to a lady earlier today and she hanged up the phone on me. I can see this estate agency has great customer service! *NOT*

Lydia · 16 February 2026

★★★★★ 5/5

Trustpilot

If I could give 10 ⭐⭐⭐⭐⭐ I would

If I could give 10 ⭐⭐⭐⭐⭐ I would. I sold my flat with BM and the sales team in Wallington was always there to take my calls, answer any questions I had and always showed professionalism to the highest standards. Alex, Katie, and especially Kyle at sales went out of their ways chasing solicitors almost on the daily basis, provided not only professional advice but helped me get through the days when I thought we will never complete due to unprofessional solicitors and long waiting times. Their commitment to selling my property was visible from the first contact until the last phone conversation after completion. Thank you Kyle and everyone at Barnard Marcus

Zsuzsanna · 22 March 2023

★★★★★ 5/5

Trustpilot

Many thanks to Adrian at Streatham…

Many thanks to Adrian at Streatham Barnard Marcus. He brought professionalism and courtesy to the fore during the sale of my house, my first move in 31 years. I was always kept in the loop on what was happening, he was friendly with a good sense of humour at all times, but above all managed the sale of my house, in a way where I felt very little stress and had trust it was being dealt with well.

Shae · 5 May 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus Wallington - couldn't care less

Barnard Marcus Wallington - I got an offer accepted on a house around September / October 2022 and was strongly told, as a condition of sale, to go with the in-house mortgage adviser. Whilst the experience was ok and Sabina was a great advisor (the only star), this was followed by multiple guarantees and affirmations the buyer could move quickly and could break any chain. I was told I should instruct solicitors quick which made me started the process really fast plus the fact I had a cash buyer waiting to buy my property. For months Barnard Marcus lied by dismissing the lack of commitment from the buyer who didn't even fully instructed solicitors (and made a few changes throughout). Either by ingenuity and / or lack of experience, I decided to get a full house survey which costed me around 1.5k and incurred all the other costs such as searches, mortgage application and so on. I politely asked Barnard Marcus for updates which were always dismissed by "all in control" statements which were clearly a lie. They even proposed a mortgage offer extension, a contact for rental, and another "suitable" property which was not only upsetting but an insult. At no stage they apologised for the lack of judgement as the buyer was clearly not ready to move or serious about the process. I lost my cash buyer due to the time taken in the process and whilst I fully understand house sales are a risk, I would expect people to put themselves in others shoes and at least act with dignity, honesty and respect...

Igor · 20 February 2023

★★★★★ 5/5

Trustpilot

From arranging our first viewing…

From arranging our first viewing through to finalising details of our mortgage the team at Barnard Marcus in Thornton Heath have been amazing. Steven was incredibly helpful co-ordinating multiple viewings and when it came to putting our offer in he was great at keeping us in the loop and was always on hand to answer any questions we had. As the initial part of the process had been so smooth with Steven we decided to go with Barnard Marcus’s in house mortgage broker too, Rebecca was super helpful and made us feel totally at ease. As first time buyers there was a lot to take in but Rebecca was so lovely and patient, always taking the time to run through options with us and explain everything everything really clearly… she even came in on a Saturday to do the final mortgage application! Thank you so much guys, will definitely be recommending to friends.

Alice · 15 February 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus has been our letting…

Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account. I would strongly urge anyone to avoid this estate agent.

Johnson · 18 May 2026

★★★★★ 5/5

Trustpilot

Long term house letting in Ealing, London

We had contacted Barnard Marcus, Ealing Branch after unsatisfactory service from other local agents. We hoped to let our house on a long term contract and be able to travel abroad. The house in Ealing, London is two story four bedroom property with garden back and front. Our preference was for a professional couple with one or two children. We were abroad when the lettings manager Anthony Wozniake contacted us with the good news that a couple from abroad had shown interest and satisfied our criteria, would be travelling to London shortly early December 2022 to view and possibly finalise the contract. The manager and his assistant Tamesha Byron were extremely helpful with their guidance and practical help to us and we believe also to the clients.These included drawing up contract terms, procedures, preparing the house for letting as well as advise on legal matters and signing.We are very happy with the pre and post letting service and have also kept in touch with Mr Wozniake and received useful advice and explanations post letting.

Mrs · 31 January 2023

★★★★★ 5/5

Trustpilot

Review for the Ealing Branch

Review for the Ealing BranchMany thanks to the Ealing branch for the purchase and letting of our flat in Ealing.Being overseas owners, our special thanks to Will Wigley for the purchase and Antony Wozniak for the letting.From the first time we reached out to Will for our interest in purchasing a flat he answered immediately and was very responsive by telephone contact and via email advising on available properties that met what we were looking lead finally to the purchase of our flat in Ealing. Professional and enthusiastic, dealing proactively with both the seller and the buyer actually helped in reaching to the exchange date.After completion on 15 November 2022 Antony and his team took over the letting process and to our amazement a tenant was found ready to move in by end of November. Although the first tenant declined at the last moment, another tenant was found immediately after who was arranged with contract signed to start 7 December 2022. It was our pleasure to deal with the Ealing branch and we recommend using and trusting this agency. Having bought through the Ealing branch and having let our property on Full Management scheme, we know that I would not hesitate to buy or sell through them in the future.Special thanks again to the Ealing branch teams

Andreas · 30 January 2023

★★★★★ 1/5

Trustpilot

8 weeks is apparently a 'slight' delay

We reported heavy mould build up in our bedroom walls at the start of December. Samantha Patterson emailed us on the 8th December 2022 to ask us for more photos of the mould. We replied on the same day.We emailed again on the 6th January 2023 with updated photos of the mould as it was getting worse but still no reply. Emailed again on 22nd January 2023 for an update but got no reply.Finally got a reply today (24th January 2023) from Samantha apologising for the 'slight' delay. "I am been waiting for a response form the managing agents of the building who should investigate the possible leak. As I have not yet received a response, I am going back to your landlord to suggest next steps to try and get things moving and resolved."1) 8 weeks since last contact is not a slight delay. 2) There is a leak. it's not the first time we reported this. The managing agents of the building knows this and so does the landlord.3) Why does it take 6 weeks (minus 2 weeks for the festive period) of non contact from the managing agents before informing the landlord?

K · 24 January 2023

★★★★★ 1/5

Trustpilot

Letting agents are liars

Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.

Khurram · 30 December 2025

★★★★★ 1/5

Trustpilot

They don't do their work unless it's an…

They don't do their work unless it's an emergency!!! They're just wasting people's time. I really not happy with that!!!!They can only keep people waiting for months.

Adrienn · 10 September 2026

★★★★★ 5/5

Trustpilot

Very good buying experience

The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!

Célia · 9 December 2022

★★★★★ 1/5

Trustpilot

Evil company

Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.

Blyn · 14 November 2022

★★★★★ 3/5

Google

The offer process was dealt with quickly by Mason Gates however after that we didn't receive the best customer service. Mason left the agency half way through our purchase but we received no communication to let us know that was happening and who would be our new point of contact. Several emails were sent to Mason without reply (assuming this is because he was on his notice period) and then we only found out he left when sending another chaser and getting an out of office saying he had left the company. Our purchase was then picked up by Matthew Nobbs however whilst he would reply to some emails, sadly some emails were ignored. Generally when Barnard Marcus needed information from their side they would be quick to chase, however when we needed information from them we would have to send several chasers. In the end we only received one day's notice of the exchange date which was not ideal. Overall the purchase went through so we were happy with that but it likely could have been quicker if there was better communication from Barnard Marcus.

Nikita · 30 January 2024

★★★★★ 1/5

Trustpilot

Really not happy with the service…

Really not happy with the service received from Trisha and her team in the Dorking branch. They made the experience of selling our home an unpleasant,stressful and ultimately unsuccessful. We were guilt tripped, bullied and told that we had wasted time and effort not agreeing to move with a weeks notice.The service promised at the first hard sell meeting never materialised and we were passed down to junior members of staff who didn’t have the experience needed to help us

Paula · 4 November 2022

★★★★★ 5/5

Trustpilot

Review of the Southfields branch

Review of the Southfields branch. 10/10 to Chris and his team. During a stressful transaction (stress caused entirely by the lawyers), Chris and his team always called me back, I felt confident that they were doing everything they could to get the purchase through by my deadline. It’s obvious that the Southfields office is a very cohesive team, who go over and above for both vendors and buyers. Having bought through them three times in two years, I know that I would not hesitate to buy or sell through them in the future.

Adam · 7 October 2022

★★★★★ 5/5

Google

Matt Nobbs, Oscar, April and the team at BM South Croydon put every effort into getting us the best price for our house and listened to our ideas and concerns and took them on board throughout the process. We were always contacted back and kept informed and Matt was always available to advise us from his vast experience and to clearly explain matters. Let’s just say there were some big hiccups along the way (not due to BM) yet Matt and his team got us a great result in the end!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 28 August 2022

★★★★★ 5/5

Google

Oscar helped me view a couple of properties and I found my perfect one with him. He was very patient and took me to see it a couple of times, answered any questions I had and was overall really helpful. I appreciated having him as an agent in my experience and am grateful! Really recommend him and Barnard Marcus on your house buying journey. They were always very punctual and communicative and even helped push my solicitors when things got slow! Big thanks to Matthew too, both him and Oscar were a huge help!

Shabna · 28 August 2022

★★★★★ 5/5

Trustpilot

Feedback for Amirah Nawaz Barnard Marcus Hayes

I am writing this review as feedback for Amirah Nawaz mortgage consultant from Barnard Barcus Hayes. She is amazing and professional, offering me great advices, very patient, giving me support and explanation to make me comfortable with my decision. She checked on me weekly, helping me with my searches witch I appreciate a lot . I feel like knowing her for very long time. Very knowledgeable, she find the best deal for me. I couldn't find a better one. I recommended Amirah to everyone at my working place 😊. Thank you for your excellent service , deeply grateful 🙏. Catalina Nedelcu

Catalina · 17 August 2022

★★★★★ 1/5

Google

I had a terrible experience with Barnard Marcus at Horizon Apartments. As students, we were promised our security deposit back within a month, but it's been much longer and we haven't seen a penny. The agents have been rude and unhelpful, and we've had to pay extra for accommodation and transportation due to their delays. This whole situation has been a nightmare. Avoid Barnard Marcus at all costs!

Deepali · 6 August 2024

★★★★★ 5/5

Trustpilot

Top service

Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend

Kyra · 7 October 2024

★★★★★ 5/5

Google

Dear Bernard Marcus South Croydon Team, I am pleased with your dedication to 6 Dene Court process hasn't gone unnoticed. Thanks so much!. Thank you for your patience and understanding; it made …

Dominic · 16 October 2025

★★★★★ 5/5

Trustpilot

Mitcham's Barnard Marcus - Excellent!!! 5 stars

I was with the agency in Mitcham and cannot speak highly enough. Vezir was my point of call and he went way beyond to make sure my sale was as smooth as possible and was not delayed in anyway. Vezir definitely supported me throughout this process and made me feel that I always had someone in my corner. It did not feel at all that it was about their fees but definitely more of a human touch when getting the sale completed successfully. Eli supported me too towards the end and both kept in contact with both the buyer's solicitor and my own. I would definitely, no questions asked, use them again.A brilliant team to work with and and who will make sure the sale gets done.

Julia · 15 July 2022

★★★★★ 1/5

Trustpilot

If there is someone you truly hate from…

If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.

Abhishek · 9 June 2022