Barnard Marcus Lettings Surrey reviews

★★★★★ 2/5

Trustpilot

Overall I wouldn’t recommend

As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.

Sarah · 1 November 2021

★★★★★ 1/5

Trustpilot

It should be possible to give 0 stars…

It should be possible to give 0 star reviews because it would be entirely relevant for this business.Despite being able to go on for days about how unprofessional, rude and disinterested the Letting Manager was at the Addiscombe Road, Croydon branch, the short version of this is just how abysmal each and every person managed to be at their job.From the point of holding deposit payment there was a complete lack of communication that in the end, caused us to have to pay an additional months rent at our old address simply because they took too long to confirm whether or not we were able to hand our notice in.On one occasion when trying to get through to the Letting Manager, Anton, he outright told me that Anton was out of the office...while speaking to me. Information was constantly contradictory from the same person as they tried to give me the run around by not being able to answer simple questions. I eventually had to find and contact the landlord myself to get any form of movement and the only reason i didnt withdraw my application (deposit be damned) is because BM would not be the property managers and so i wouldnt have to deal with them again.My partner and I had come a private landlord before this and needless to say, BM completely ruined any positive experience of dealing with a letting agent. I wish i had done my research beforehand as i would have held out for a company that seemed to actually care about tenants in any way.

Charlotte · 28 October 2021

★★★★★ 5/5

Trustpilot

Great experience with Ealing branch

I used Barnard Marcus in Ealing to sell my flat and having dealt with many Estate Agents in Ealing I found these guys to be a breath of fresh air. I initially dealt with Kelly who was on the ball and understood the potential of my flat and, unlike other agents, didn't try to persuade me to drop the price in order to get a quick sale. Lee dealt with the clients and did a superb job with the negotiation and was helpful and proactive to ensure the sale went through fast and smoothly (it actually went through in 5wks from offer to completion, which I still can't believe!) There were a few lumps and bumps along the way with solicitors, but Kelly stepped in as soon as I raised the issue with her and promptly sorted it out.I guess the quality of service comes down the personalities involved and based on my experience with these guys I would not hesitate in recommending them.

Simon · 19 October 2021

★★★★★ 5/5

Google

Charlotte was really helpful, and kept us informed all the way through. Great service and communication.

Karen · 28 June 2024

★★★★★ 5/5

Trustpilot

When you try to buy your first property…

When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!

Katerina · 24 January 2022

★★★★★ 1/5

Trustpilot

Avoid. Do not put your home on the market with them.

Initially we were impressed, but I think we had one good agent in an office of inexperienced, unproductive, un-proactive and very negative agents. The good agent left, and the stark ineptness of their branch stood out like a sore thumb (Kennington).We also ended up on the market with them for 20 weeks (locked into a contract, where the time frame wasn't highlighted to us. FYI it's in the very, very small print on the back of the (5?) page contract, so be warned). Our notice period was 4 weeks, and when we asked to be released 2 weeks early, they refused to budge. Even though they seemed tired and bored with our property, and certainly didn't seem to care to try to sell it in this period. We wasted time, they wasted our time, their manager was incredibly rude as well, which was very upsetting (we complained, it was 'resolved' in the way these things actually rarely are). Overall, their dour and miserable outlook seemed to seep into everything. I wonder if this negativity (probably spun as realism) is writ into their training, as we got a similar bleak and negative chat from a BM agent on the other side, when we were trying to buy. Which made us avoid looking at any properties for sale with them. They made the exhausting, emotional and difficult process of house selling ten times worse. And when we gave our notice they didn't even bother to say, 'we'll endeavour to sell your property in the intervening time' (which would have been a good party line, even if they weren't planning to). We finally switched agents and sold within 2 weeks. Painful. Don't fall into the same trap. Avoid.

RoVo · 15 September 2021

★★★★★ 5/5

Google

SOUTH CROYDON BRANCH We sold our house in Dec 2020 finally and are very very happy in our new house. Our house was under off 5 times so it was a long exhausting process due to the changing situation for potential buyers with furlough etc but Elliot Purcell was awesome, very committed to helping us and getting the job done, even negotiated for us and guided us on the house we bought. He guided us through a number of tricky situations, was always thinking of plan B and cut through the Bull S___ so we always had very frank but respectful discussions which is the way this process needs to be. If you are assigned Elliot Purcell you will be good hands - just listen to what he has to say, he knows what he is doing!PositiveResponsiveness, Quality, Professionalism, Value

Claire · 28 August 2021

★★★★★ 5/5

Google

I recently sold my flat using Barnard Marcus (South Croydon branch) and I have been so impressed with the service. Elliot handled every aspect of the process with excellence and made what should have been a stressful time so much easier. He went over and beyond what you would expect of an estate agent and particularly pulled out all the stops when it seemed the chain was going to fall apart. He worked for me whilst on annual leave and nothing was ever too much. Elliot's knowledge of the area along with his friendly and professional demeanour helped sell my flat exceptionally quickly particularly given the pandemic. Would recommend anyone selling their property to use Barnard Marcus and especially Elliott. I definitely will be for my next sale. Thanks again guys.PositiveResponsiveness, Quality, Professionalism

Samantha · 28 August 2021

★★★★★ 5/5

Google

Just completed selling my flat through Barnard Marcus in South Croydon and couldn’t be happier with the whole end-to-end experience. Service was first class throughout our whole journey and have to thank Elliot Purcell for that. Elliot was always around to answer questions, super knowledgeable, went above and beyond what’s required and gave the feeling we were in safe hands. Just what you need when going through such a large life undertaking. If you are looking to sell your property in the South Croydon area, don’t look any further than the team here.PositiveResponsiveness, Quality, Professionalism

Andrew · 28 August 2021

★★★★★ 5/5

Google

Scot and Michael did a fantastic job in guiding us through the purchase of our new home from start to finish. In a challenging and competitive market, the duo efficiently navigated us through the process and the many hurdles we faced; demonstrating their comprehensive knowledge and experience of the housing market. The professionalism, transparency and personable approach displayed by Scot was extremely comforting in a process which can be very stressful. An extremely positive experience. We would strongly recommend the very competent and friendly team at BM South Croydon. THANK YOU!!!!

Ruhma · 28 August 2021

★★★★★ 5/5

Google

Recently purchased my new home with Barnard Marcus and the service was very professional. A big thank you to Shaheen for helping me land the property that ticked all the boxes. Timea (broker) for securing the right mortgage. Her dedication is unnoticeable and to the end she was always involved. Massive thank you for Elliott, perfect from start to finish and going the extra mile to ensure I was in my property with the agreed deadline. Elliott is very professional, customer focused and outstanding. Highly recommend this team of professionals.

Amallia · 28 August 2021

★★★★★ 1/5

Google

One of their agents, Keeva, suggested the meeting time and then never responded again despite me messaging twice to confirm the slot.

L · 27 November 2025

★★★★★ 5/5

Trustpilot

What can I say about Barnard Marcus?

From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all

Robert · 4 August 2021

★★★★★ 5/5

Trustpilot

Kecia Sales Progression

Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.

P · 25 June 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus Wallington Big SCAM…

Avoid using/selling/renting via them. Specially Elliott Kind and Alex Woods, 2 of the most unprofessional and unethical people I ever had the displeasure of meeting. Barnard Marcus Wallington is nothing short of a disaster. Incompetent team members, some are passive aggressive. Liers and extremely unprofessional. Mis-marketed and mis-sold - I complained to their compliance team and they offered me some compensation (wasn’t enough to cover cost of stress). I raised the issue with the Ombudsman now. It’s extremely important that all disgruntled customers to follow complaint process so they’ll learn a lesson.

Lara · 22 June 2021

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah-Mortgage Advisor

Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon

Adrian · 21 June 2021

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 1/5

Trustpilot

AVOID MONEY HUNGRY

I instructed the Sutton branch to sell my property and, after some discussion regarding the asking price, my flat was successfully sold.

Roberson · 30 July 2026

★★★★★ 1/5

Trustpilot

Barnard Marcus is a disgrace - AVOID

Landlords tend to get a bad rap and it’s often well justified. However, there’s a strong case for looking at the role of management companies in promulgating these perceptions. Barnard Marcus is one such company. I had them manage my house in Tooting, which I let out while working overseas. It was one of my worst decisions. They were dreadful: lazy, uninterested, unresponsive, incompetent and, in my view, dishonest.- Barnard Marcus spent in excess of £1,200 over and above the amount they quoted to me for professional cleaning, without seeking my approval first. They refused a refund.- Barnard Marcus did not do the house inspections as contracted, because they didn't have a key (it admitted this was the case and admitted to not doing the property checks). It did nothing to get a key or get access to the property.- A consequence of no inspections was that 8-10 people were living in the property suitable for 4 max. My lawyer and Sequence (Barnard Marcus's parent company) confirmed this. As well, a partition was put into one of the bedrooms without permission, which had to be removed. Barnard Marucs refused to refund the cost.- There is no evidence that Barnard Marcus undertook any checks at all to see if an HMO license was required for the property.- Had Barnard Marcus been on top of the situation, when the tenant (it was a company let) stopped paying the rent, it would have been easier to manage and less costly.I have other issues with Barnard Marcus regarding their work practices, but I'll spare you...I made a complaint to The Property Ombudsman (TPO), which weirdly replied that the above poor practice/bad governance was not a problem because there was no emergency or disaster. The derisory compensation recommended by the TPO was, by some strange quirk of fate, exactly the same as what Barnard Marcus had offered - to me, a clear example of the TPO serving its paymasters. I declined the compensation.The culture of the Barnard Marcus Tooting office is rotten - it should be put out of its misery. But the same can be said of the entire Wandsworth network if it allows this sort of service to persist. It's just a brand within the Sequence group, but it deserves to be out of business. It's a disgrace.Happy to provide more detail.

James · 25 May 2021

★★★★★ 1/5

Google

Imagine being booked in for a viewing by Joey Olang and then when you get there no one picks up your calls, you call the office and no one picks up. Absolutely disgusting. made me waste money to travel to this house and not even show up or bother to communicate...I wouldnt recommend, and if u do DONT go with someone like Joey before you waste your money and not even see the place. wasteful agent

Jenn · 28 August 2023

★★★★★ 5/5

Google

I dealt with Matthew, Saskia and Mason. All very professional and punctual. I dont think I had to wait for any of them to arrive at any of my views. Matthew was very good even when my wife and I were rather stressed with the whole situation. Our welcome back was appreciated greatly. I would recommend very highly. Thanks guys.

P · 28 August 2023

★★★★★ 3/5

Trustpilot

Flexible but mixed review

Our experience with Barnard Marcus was mixed. Going to the viewings and liaising with the estate agents was fantastic, particularly the Redhill branch, Peter and Gareth. They were super helpful and flexible in supporting us with our first time purchase.

Mollie · 13 March 2026

★★★★★ 5/5

Trustpilot

Damn

All I can say is wow! I recently found my property through Ella in the Covent Garden lettings department, and I couldn’t be happier with the experience.

Maria · 17 June 2026

★★★★★ 1/5

Trustpilot

Barnard Marcus is an awful company

Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit.

Dmitriy · 4 May 2026