Barnard Marcus Lettings Surrey reviews

★★★★★ 1/5

Trustpilot

I don't even know where to begin this…

I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. after 1 months of waiting for them to do the reference we received a call from somebody else in the office telling us the landlord have given the house to his brother which is the lie and mouna she did not have the audacity to tell us what is going on but she sent her colleague to do her dirty work. I now contact another agency that's is advertising the same property and the agency gave me the landlord number. I called the landlord and the landlord told me the same agency Bernard Marcus found somebody for the asking price. What makes me angry is this particular agency took our deposit wasted our time for one month and end of the day they didn't give us a chance to know whether we want to increase our offer or not. Please people don't deal with this agency called BERNARD MARCUS because it's going to be a waste of time. Lucky for us we found a honest guy his name is David that works for SQUARE ESTATES very professional once the landlord accepts our offer everything went fine within one week our reference came out and now we have moved into the property without any problem thank you David for everything. Please people if you want to rent a place contact David he works for SQUARE ESTATES in Finchley.

Tochukwu · 5 February 2019

★★★★★ 1/5

Trustpilot

Just answer the question!

Despite repeated requests to send me the lease to review (potential leasehold flat purchase) I was just met with silly questions culminating in "which section of the lease would you like to see?". How am I supposed to know what sections there are if I don't have the document? It's no good telling me the service charge pays for the gardener etc. I want to see the legal clauses so I can understand what recourse I have if they don't keep up their end. Why would anyone consider making an offer without having this knowledge? First time considering leasehold, my last email asked for the full document or an admission they don't have it. Silence. Clearly not that interested in selling their client's properties (Epsom branch). Quite stunning.

Les · 24 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from Priya and the…

Excellent service from Priya and the team. She was efficient and supportive, and able to give me all the advice and guidance to get started on my first rental property. She and her team found really suitable tenants on record time. Thank you so much.

Consumer · 7 March 2024

★★★★★ 5/5

Google

I've had the best experience with Barnard Marcus, Selsdon Road, from start to finish. Matt who organised the viewings and found me a buyer, through to Charlotte who reassured me throughout the whole process and communicate brilliantly between our solicitors. Can't fault them, very great team. Would definitely recommend, over & over again!

Belinda · 28 July 2024

★★★★★ 1/5

Trustpilot

Appalling! Avoid their customer service is shocking! Avoid especially Ben Almon who should be in the circus instead!

My experience has been appalling. This could be because of Ben Albon who’s not fit for the job. I regret doing any type of business with this agency. He should find alternative employment as the circus is where he belongs. I hope they release me from my contract. I can’t stand how he operates. I always keep my business relationships but I can’t stand this unprofessional man child. Any professional will let me out of my contract if a customer is unhappy but this Napoleon figure is keeping me tied in. I hope someone senior steps in as he is not fit for purpose. He has no customer service skills and I believe is actually working against me during the process.

Sulai · 16 October 2024

★★★★★ 5/5

Google

Barnard Marcus recently sold my house for me and Aaliyah Houston as part of the team was very professional and instrumental in the whole process. Thank you

Caroline · 15 July 2025

★★★★★ 1/5

Trustpilot

Borderline fraudsters, stay clear.

Appalling, borderline fraudsters. Dealt with their Ealing office amongst many other Estate Agents, these are by far the rudest, most inept, and immoral firm I have had the misfortune of coming across.A Mr William English was extremely rude, aggressive and unprofessional throughout. The firm took £740 from my account without my knowledge or authorisation with it taking over 2 weeks to recover.I am reporting to the Ombudsman. Avoid at all cost, I wish I had read all these reviews before having any dealings with them.

Francisco · 31 August 2018

★★★★★ 5/5

Google

A big thank you to Bernard Marcus estate agents South Croydon! extremely professional and reliable service! our agent Azfarul Hye was really helpful to the entire process of renting the house we live now. We are profundly grateful to Azfarul for his interrest and support in the hole process, makeing the thinks becomeing so easy! also i want to mention about the beautiful Kelly Goff, really nice and comunicative, helpful and dedicated ! lots of help from both ! We are happy thanks to Bernard Marcus, thanks to Az, thanks to Kelly! Regards, Maria Rus

Maria · 29 August 2018

★★★★★ 2/5

Trustpilot

Unprofessional and expensive

I rented a place with them in 2017 and was first happy with the service the agent provided when looking for flats. There were several things I did not like at the beginning, e.g. they promised a professionally cleaned flat (which was not the case - there were cat hairs everywhere from the previous tenant).Worst of all: I think their fees are too high: £210 tenancy agreement, £120 reference charge and inventory check £180 - thats a total of over £500 - for what exactly?If I had extended my rental contract, they would have charged another £150 contract extension fee - for re-printing the contract.I would avoid them by all means!

Nancy · 8 May 2018

★★★★★ 1/5

Trustpilot

What a truly horrendous site to use

The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.

Jonathon · 1 October 2024

★★★★★ 5/5

Trustpilot

Fantastic Service from Demi at Chiswick branch

Demi at the Chiswick office was enthusiastic, obliging and went out of her way to get this deal done. This was a probate sale and there were various "hiccups" along the way. Demi chased outside contractors, liaised between parties, negotiated and pushed the deal to a successful and early completion. And all with a cheerful smile and boundless energy. Thank you Demi so much!

Rachel · 18 July 2022

★★★★★ 5/5

Trustpilot

Archana has been really amazing

Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)

Suria · 15 March 2024

★★★★★ 5/5

Trustpilot

The real extra mile

Billie from the Surbiton branch has been absolutely amazing. Although we unfortunately lost out on a flat at the beginning of our search, Billie persevered and found us a match, even though we had given up hope :-) Friendly, professional, the communication throughout the renting process was faultless. Thank you Billie, I can highly recommend you!

Desire · 3 April 2023

★★★★★ 1/5

Trustpilot

By far the worst experience I have had…

By far the worst experience I have had with real estate agents. I was looking for an apartment in London and found a place at Russell Court. Adriana the agent seemed to be unable to understand my preferences and what I was looking for in an apartment. It was difficult communicating with her. But I still placed my 400 pound deposit within a day. The land lord ended up cancelling the apartment only a few months before I was due to move in and the agent, Adriana, said that she would put me as a priority when finding a new place. She soon found me a place at Bedford street and I said that I will keep that place in mind and was interested in looking at other properties she had in the meantime. When I decided to settle on the bedford apartment Adriana suddenly told me it was already taken even though I am supposed to have priority and that they did not even inform me there were other interested parties. Prior to this I was already chasing for my 400 pound deposit back and even contacted her manager, Alena Bartonova. Not only did her manager take weeks to reply my emails, she was also unapologetic that the deposit was taking so long. She also tried defending Adriana when I complained that she was not helpful. No proof was sent to me that my refund was being processed besides their assurance. It seems that no one knew where my deposit was and had to email their internal accounting team multiple times as they were not responsive as well. Overall a terrible experience and I would against using Barnard Marcus.

Mya · 13 September 2024

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah, Mortgage Advisor.

Priscilla from Barnard Marcus has been a real angel. She was amazing during the process of finding the right mortgage. Her professionalism and friendly approach have made a real difference, to secure the best deal. But she didn't stop there. She supported and helped us even after she did her part. It's a rare thing to find someone who is highly professional and has empathy as well. Thank you Priscilla.

Roberto · 17 June 2021

★★★★★ 1/5

Trustpilot

Terrible service.

Terrible service. Lied about my buyer being a first time buyer, he was in fact selling his own property and I accepted a lower price on the basis that it should’ve been a quick sale but 5 months later I don’t have a completion date and my buyer’s buyer threatening to pull out. The conveyancer they recommended (Taylor Rose) are shockingly bad. Slow, do not chase or keep you in the loop at all and either Barnard Marcus or the conveyancer they recommended breached GDPR legislation by passing my email address on to my buyer without my permission. Update: I have now completed and not heard from Barnard Marcus at all since exchanging contracts 2 weeks ago. I ended up contacting the buyer directly on completion day and handing over the keys myself!

Lola · 6 September 2024

★★★★★ 1/5

Trustpilot

Part 1: Avoid if you're looking for a rental through Barnard Marcus, everything is made into a huge faff and staff are rude.

I locked myself out in slippers, no phone, no payment method. Had to use my neighbours phone to ring BM. Spoke to a rude agent who said they wouldn't be able to give my key without ID. How am I meant to have ID when I'm locked out.You ask for many documents during reference that can be used to verify identity. Even my name is enough, how would I know what name to make up to match your system if I wasn't the tenant?Staff refused to bring the key over despite it being a 4 minute ride, I don't believe for a second no one had a car to use.Luckily my neighbour drove me to the office.The whole ordeal was so unnecessarily tedious & no one could even fake empathy - a reoccurring trend with all maintenance & SECURITY issues.You're not doing me a favour by giving me the spare key you're doing the service that you're paid to provideI've paid 27k to date to live in this cesspit, the least you can do is help & not make it such an inconvenience & have attitude.I don't ever message about small maintenance, every issue raised has been a big deal & you always air my emails & ghost me. You say people are coming for appointments and no one shows and no one contacts. The only thing I have reported in the last 18 months has been: - A sewage leak in the garden, flooded the whole garden and biohazard waste was not properly removed. My personal items were used and contaminated - brooms and mops were used and left behind, no substitutes given. Which I then had to dispose of.- Someone tried to BREAK IN to my garden and kicked a massive hole in my door and busted the lock. I'm a single woman living alone, not only was that a scary experience to happen on its own but it was exasperated by BM not taking it seriously. I had to repeatedly call the phone line to beg someone to be called out to lock my property & protect my belongings.- The garden fence is precariously balanced on crumbling brickwork. Every time there was strong wind it would fall lower and lower until it collapsed. didn't use the garden for the whole time I lived there as it was such a crappy environment to be in, biohazard pun intended.The fence issue was reported by the neighbours on the other side, I reported it, it was left for months until the other neighbours had enough and came to my door to complain and ask for the landlords number directly. It put me in an awkward position with the neighbours as they thought I wasn't reporting it/ didn't care.Eventually the fence completely collapsed and only then was someone booked.This wasn't the end of the saga.BM sent a random company round who had no idea what they were there for, they knocked on my door and said they were here to fix a LEAK in my ROOF??? that was leaking into the neighbours. No issue existed. I had to refuse this contractor coming back when they had the correct information, what sort of trust does that build with a client when you need to come into their personal space. Finally the fence was repaired and painted but again my objects were defaced and my items were used as a paint pot and left to dry on the side.- I've lived for the last 18 months unable to take my bike out and use the street door because when it was finally boarded, the whole wall build and repair was deemed too expensive to work on. My bike does not fit through the hallway so I've had to leave it there and not have an experience I enjoy for my whole tenancy.The last few weeks I have had to harass BM until they came to unboard the red door so that I can remove all of my belongings, sofa, bookcase through the garden which is the route it came in. The days got closer and closer to the van date which I've booked a deposit for & left me in so much stress thinking I wouldn't be able to get my furniture out.On top of all of this terrible service and unnecessary stress - the property is grossly overvalued for its condition. In colder months all the heat is sucked out of the poorly insulated kitchen (which connects to the garden). It means I have to pump the heating out year round, even in June!I could no longer afford the astronomical council tax which is somehow in the highest bracket for the borough, as well as bills and the insane rent of £1,550.I had to take 4 jobs and work nights to keep paying to live at this place, when I fell behind on rent (you'd think there would be some empathy-right?)Wrong - I got called &text by Anton who was so unbelievably rude, I had to block him. Going off about how I could possibly be late on rent, when it was gonna be fixed, why didn't I tell /him/, their last tenant had this issue. I took appropriate steps & had a payment plan with FINANCE at the time. I do not appreciate the way he spoke to me and made me feel worse about a situation that was already making me feel sick. This is not appropriate pressure to apply to someone in a bad financial situation under enough stress. Surely an estate agent would have awareness of the cost of living crisis

Cleo · 28 August 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus Hammersmith Auctions

I never dealt with Barnard Marcus Hammersmith Auctions. I then find out that they have illegally advertised my property online without my consent. I spoke to the manager over the phone, but He denied responsibility. Now I am going to take the matter with Ombudsman and legally. Very unprofessional and lack of trasparency.

Sabry · 13 August 2025

★★★★★ 1/5

Trustpilot

DON'T USE THEM!They misled me and continued to show…

They misled me and continued to show the property without telling me if I needed to offer more. They will sell only if you take the loan from them and use their solicitors etc. DO NOT TRUST THEM AT ALL! this agency should be banned -

Souzana · 22 October 2025

★★★★★ 4/5

Google

Mathew from Barnard Marcus was cooperative and kept us informed through out the probate process. Arranged access to the property multiple times which made us believe that the property is right for our needs. Communication is key for any transaction let alone once in a life time purchase of family home. Quite happy over all - Mr and Mrs Salluri

Kavitha · 31 December 2023

★★★★★ 1/5

Trustpilot

Unlawful Actions Resulting in Financial Loss

The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.

Tina · 9 January 2026

★★★★★ 5/5

Trustpilot

Excellent service

Barnard Marcus Ealing sold my flat when it was difficult to sell flats in London. Kelly was excellent and moved things on when they got stuck and needed a nudge! Imogen was also very helpful, and charming. I would highly recommend them!

Karen · 7 February 2024

★★★★★ 1/5

Trustpilot

shocking service, more interested to sign you up for a mortgage than book you in for a property visit

I recently contacted the London Muswell Hill branch about visiting a property to buy. Harry in question was more interested for me to see their mortgage broker, he prioritised this over the visit of the flat. I never got an appointment to visit it and since their broker was hassling me I declined any dealing with them. Extremely off putting and work ethic questionable. If you are a seller run away as their priority is not to sell properties but sign you up with their broker. Shocking behaviour.

Ketsia · 3 August 2024

★★★★★ 5/5

Trustpilot

Many thanks to the team at Barnard…

Many thanks to the team at Barnard Marcus in Muswell Hill! Leon and Marinos were great from beginning to end of our house sale. Moving house can be such a stressful experience and Barnard Marcus really did take some of the worry and stress away. They always had time to answer any questions we had. They are friendly, knowledgeable and professional. Five stars all around! Thanks

Lol · 24 August 2021