Trusted Agent profile · Surrey
★★★★★
667 reviews across 2 platforms
17 Selsdon Road, Croydon, Surrey, CR2 6PY
Barnard Marcus Lettings's office in Surrey, at 17 Selsdon Road, is rated 3.0 out of 5 across 667 reviews on two platforms, including 180 Google reviews rated 4.4.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
5/5
TrustpilotSuccessful Completion achieved
Despite a couple of set backs during the sale of my flat, Georgia, Wintana, Julie and the rest of the team at the Sutton Branch managed to get sale through to a successful completion.
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
1/5
TrustpilotSouth Croydon Branch - Committing Fraud and Illegal Advice
Paul O-T who works here asked for my private payment details to take holing deposit and my card was fraudulently used shortly after. I had a new card sent out and my first use of the card was with Barnard Marcus again, this time the manager Jordan D-G, who took my card out of my sight to take deposit payment and shortly after again my card was used for the same company fraudulent transaction. Stay clear or at least do not let them see or hear your payment information. So many more issues with these Agents too, don’t reply to messages, offer the landlord illegal advice etc. Police report has been raised for fraud and the bank are working with the police on it and also they forced us to move in quickly to a flat that had so many outstanding repairs was a hazard and because of their incorrect advise to the landlord we are taking her to court for breach of the contract. Cannot stress to avoid enough! Telling everyone about it and they’re appalled! Not worth the risk to ever work with Barnard Marcus, esp South Croydon branch again!!
4/5
GoogleWe are very thankful and glad that we chose Barnard Marcus, Meason gates and Matthew were super helpful , we would definitely recommend. They were very accommodative for our requests and they clearly understand buyer and sellers requirements.
5/5
TrustpilotI recently used the North Finchley…
I recently used the North Finchley branch of Barnard Marcus on my sale. The manager Mr Foulad was very knowledgable and advised us on the market and how to get the optimum price. I would give them 5 stars and use them again.
5/5
TrustpilotThe team at Morden
The team at Morden was very professional through the sale process of our house especially Ollie who we mainly deal with when we found a buyer , he was very efficient and dealt with all our concerns promptlyJames & Irene Quinn
1/5
TrustpilotDaniel Ealing branch
The agency, particularly Ealing branch is a joke. Daniel promising viewing text confirmation with no even taking your number...of course text or call didn’t follow. In the meantime they posted a new ad of the same property with increased price.Just like the rest of the letting agencies taking owners seriously, and us renters who cares. Very disrespectful and unprofessional.
1/5
TrustpilotAppalling Experience at Barnard Marcus…
Appalling Experience at Barnard Marcus Streatham BranchI am compelled to share my extremely disappointing experience with Barnard Marcus Streatham by leaving this 1-star review. The events that unfolded during my tenancy with this agency have been appalling, prompting me to caution potential clients.During a recent vacation, my rented flat became the target of a burglary orchestrated during house viewings organised by Barnard Marcus Streatham. The lack of communication regarding these viewings, coupled with the unprofessional conduct of their staff, has been profoundly distressing.The senior manager, Bernardo Reggi, completely disregards tenant rights and safety. Despite explicit requests for communication via email due to work commitments, persistent phone calls disrupted our lives. Additionally, the failure to report the burglary during a viewing and the subsequent conflicting statements provided to the police only added to the chaos.My attempt to address these issues during a visit to their office was met with aggression and unprofessional behaviour from Mr. Reggi. Instead of empathy and resolution, I experienced hostility.In light of these incidents, I implore potential clients to be cautious when considering Barnard Marcus Streatham for their property needs. The lack of security measures during viewings, miscommunication and unprofessional conduct of their staff are serious red flags.Moreover, after the property was burgled, they refused to provide the landlord’s contact details, as Bernardo Reggi (Senior Manager) claimed that the landlord "doesn’t have time for people like us" since he owns multiple properties around the area and doesn’t want to waste his time on us.I sincerely hope that this review serves as a warning and encourages the agency to take immediate action to rectify their shortcomings and ensure their clients' safety, security, and well-being. Finally, I want to warn everyone that the 5-star reviews you see here are from the estate agents who keep begging the people to leave reviews after they signed the papers, as they asked me around 5 times when I signed with them. Therefore, it doesn’t truly reflect their professionalism at all.
1/5
TrustpilotTrying to rent a house
Hi, I am trying to a book a viewing for some houses with Streatham bunch but they aways say that they'll call me back and nothing, when I call them they said that haven't forgot about me and nothing happenns, that's the second house which I have tried.
5/5
TrustpilotTrusted letting agents
Millie from North Finchley is super professional, showed me round 5 properties and was really flexible when I couldn’t make some viewings. Also listened to my specifications and only showed me relevant properties. Thank you!
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
1/5
TrustpilotAgain
Again, Thornton Heath branch are lazy, obnoxious, unknowledgeable, can't even be bothered to obtain information on the flats/properties they are selling but are very fast and aggressive to secure an instruction-after that they will work for the buyer in getting the worst price then force the seller into taking it.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
1/5
TrustpilotBarnard Marcus Flat Management
I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence. They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue. They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.Cannot wait for the contract to be up so that I can get rid of them. Avoid at all costs.
5/5
TrustpilotBig shout to Barnard Marcus
Big shout to Barnard Marcus Mitcham branch.Vezir and team provided us with an excellent selling experience. The local knowledge of Vezir ensured the property was priced correctly / achieved its selling price and was sold and completed within 7 weeks.No hassle no drama - thank you and well done.
5/5
TrustpilotThank you Priscilla Mohanarajah!
We have been working with mortgage broker Priscilla Mohanarajah at the Ealing branch since the beginning of the year. Priscilla is by far the most professional, hard working and dedicated person. She is not only always on hand to help, she has such a friendly and kind manner with it too. Thank you Priscilla you are amazing!
1/5
TrustpilotWorse customer service
Worse customer service: Barnard Marcus Muswell Hill.Following a bereavement case Barnard Marcus refused to transfer the deposit to me. Didnt want raise a complaint to TDS. The landlord and myself had to raise a complaint with TDS, who transferred the funds straight away.Started a complaint process with Barnard Marcus. Customer Service as poor as the local BM Muswell hill. Agency didn't see any issue with the non acceptance to transfer the deposit, get TDS involve and just dismissed the case.Asked for last resolution email to go to Ombudsman property, no replies after that. Really poor service, not sure that they know what they are doing. Will be scared to put a deposit them as it is a hassle to get it after.
5/5
TrustpilotFantastic service !
I have recently purchased through Barnard Marcus Ealing ,and I must say this was the most professional and fast process , I have dealt with quite a few agents in Ealing and was surprised that after all the bad reviews I have read, Kelly and the team at Barnard Marcus gave a better service than higher end agents in the area !
1/5
TrustpilotFeltham Barnard Marcus = dishonest and unprofessional
My husband and I started the process of buying our first home together. We found a property that would have been perfect for our family, arranged a viewing and shortly after made an offer. At this point, we were told no other offers had been made. After chasing for several days, we were eventually told the first offer we made wasn’t accepted so we increased it by a considerable amount. Following that offer, we were told they’d update one of us within 48 hours. It’s been a month and we are yet to receive an update from any one …A few weeks ago we contacted the estate agents for an update on the offer we made. We were advised by 3 members of staff on 3 different occasions that selling the property has been put on hold, as requested by the owners. We were promised that when it is up and running again we would receive a call. I have just driven past the property and there is a SOLD sign outside. Online it says the same. Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed.I would never recommend this estate agents for buying or selling a property, all of them are extremely unprofessional and dishonest
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotIncompetent Michael at Barnard Marcus New Malden…
Michael at Barnard Marcus New Malden not only caused my sale with them to not proceed costing me £1000 in wasted solicitor fees due to his incompetence but also when I left and joined a new estate agent he sabotaged my current sale by sharing my information to a buyer in direct violation of the property ombudsman’s code. I even came in to the offices once to collect my keys and they had the door locked as a customer was angry at Michael!!! Avoid this estate agent at all costs in New Malden, im currently going through their complaints procedure!
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