Barnard Marcus Lettings Surrey reviews

★★★★★ 1/5

Trustpilot

I will NEVER use Barnard Marcus Epsom again

I will never use Barnard Marcus Epsom again. They handed keys to a tenant without having the tenancy agreement signed. We currently have tenants in £19000 rent arrears and Barnard Marcus have become less co-operative. Can I add they took half their annual fee upfront at the start of the tenancy back in September 2022. We are disgusted and will never use this company again. Always ask which credit agency they have used to vet their applicants and the thresholds used before signing a new tenant, this threshold can differ and be costly to you in the long term.

SI · 19 April 2023

★★★★★ 5/5

Trustpilot

Thank you Deejay Sullivan

Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.

Ivan · 22 December 2020

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service, we moved out of the flat 2months ago and till today we still haven't received our deposit. The Worcester park branch is not very helpful to get our deposit, they only said that they can't do anything because they're waiting for the landlord, if they reply it will take days and their reply was not helpful and they don't bother to give any solution, and during our stay we had a hard time because our boiler got broken multiple times and getting to them is so hard as usual they reply after days and weeks.

John · 19 March 2023

★★★★★ 3/5

Google

It took over 12 months to sell my flat. 2 failed sales and 4 different agents meant it was a pretty disappointing experience. Other than the marketing, they were simply not able to handle the work to help progress the sale thereafter. They eventually sold it so I have to be grateful for that, hence the 3 star rating. I hope they can improve and be more mindful of the seller in the future.

Lucie · 28 August 2023

★★★★★ 5/5

Trustpilot

Good experience .

I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.

N/a · 21 February 2024

★★★★★ 1/5

Trustpilot

The worst experience really traumatic for our whole family

My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.

Marc · 20 February 2023

★★★★★ 1/5

Trustpilot

Please avoid !!!

Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!

Natalia · 19 February 2023

★★★★★ 1/5

Trustpilot

Home of the Morally Bankrupt

My partner contacted the Surbiton branch of Barnard Marcus to arrange a property viewing. She was invited to their office where she was to be gaslighted into using them as a broker. The viewing was scheduled for the following day but this was cancelled because of a cock and bull story that we could not afford the property. After this Barnard Marcus sent through a load of paperwork I think the main objective of this was to fleece us on a holding deposit. This is a common scam we got stung £250 on a holding deposit when we were looking to rent a property after graduating. My partner told the Mortgage Consultant at BM that we were not interested in using their services going forward and requested that our details were deleted from their database. They are still regularly contacting us to try and push us into a Mortgage application. We do not appreciate being harassed by these ultra capitalist pirates. Avoid at all costs, they are not to be trusted.

Analogue · 14 February 2023

★★★★★ 1/5

Trustpilot

Would be a zero if allowed - totally dishonest

Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.

Chrimellade · 7 February 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus managed a rental…

Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal

Tessa · 6 January 2023

★★★★★ 1/5

Google

Agent on inspection of the flat told us the flat is in very good condition and next people can move in straightaway. No damages from our side , we did maintain flat in good condition. After we moved out of the country and the flat they said they claiming damages and we wouldn't get our deposit back . Be careful people or you will get robbed of your hard earned money .

Hubert · 28 August 2023

★★★★★ 1/5

Trustpilot

Incompetent and natural born liars!

Made an offer for a property in May 2022 via Barnard Marcus in Putney, which was accepted. We were hounded by their sales team to speed things up from our solicitors side. We were also constantly lied to regarding additional offers from other potential buyers after we were already half way through the purchase. We ended up changing solicitors and then our solicitor spent the next 3 months chasing the seller's solicitor trying to get information we required in order to progress. Barnard Marcus did not assist in anyway and it was only when I intervened did things start moving along in the last month. Unfortunately as Barnard Marcus and their client wasted 3 months doing nothing, we ran out of time and our mortgage offer expired. When our mortgage expired, our solicitor was still waiting for info from the seller's solicitor in order to progress. A total of 7 and a half months wasted.Now it's impossible to get a new mortgage with decent rates and the home we made an offer on is gone forever. Would I use Barnard Marcus again...not in a million years!!!

Gabriel · 21 December 2022

★★★★★ 5/5

Trustpilot

Incredible Agency!

Working with Barnard Marcus has been an incredible journey! Such lovely people with so much experience and knowledge of the property market! - They have been so active on our instructions, bringing LOADS of viewings and great offers. Would highly recommend getting in touch with your local Barnard Marcus Branch!

Chris · 30 October 2024

★★★★★ 5/5

Google

Tony at Barnard Marcus was genuinely a great support and help when buying my house! There were a number issues that cropped up and Tony went above and beyond to get sorted and get the purchase over the line. Would definitely recommend!!!

Steve · 28 August 2021

★★★★★ 5/5

Google

A great service from Barnard Marcus, South Croydon. Dharmesh provided a professional and helpful mortgage broker service which was invaluable as first time buyers. Sashan was instrumental in finding us a property which we absolutely love and was helpful and supportive when things didn’t go as planned! Many thanks to both…

Danielle · 29 August 2018

★★★★★ 5/5

Google

Dealing with Jordan with a view to renting my current home was a pleasure. Customer service was top notch and I wish him and his team all the very best

Jamal · 30 March 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus at south croydon took an…

Barnard Marcus at south croydon took an holding deposit and told us to wait for a month as the landlord is doing some renovation for the apartments and at the end of the month they said they will give us the key to the flat and they said everything is confirmed on the 30th they inform us that the landlord has not responded to them and then they give stories stating that the landlord placed the advertisement in a different website and has given the property to someone else how can they be so careless and not inform us anything for a month and take the money I am really not sure worst ever agencies

Felicia · 1 December 2022

★★★★★ 1/5

Trustpilot

We rented a 2 bed flat in East Finchley…

We rented a 2 bed flat in East Finchley for a year from Barnard Marcus Muswell Hill Broadway. When we moved in there were still handymen painting and fixing. The flat was dirty and dusty and we had to clean windows,floors etc ourselves.No professional clean was offered.We vacated on 11 October 2022 and to date 27 November no return of our deposit and no reply to our report on the flat.They use a company called BEEHIVE HOME SERVICES LTD a disolved company run by a Hirstina Lazarova who is their "professional home inspector " and " professional home cleaner " a huge conflict of interest.A very unpleasant experience dealing with Barnard Marcus.

Charles · 27 November 2022

★★★★★ 5/5

Trustpilot

Thank you to Tamesha because although…

Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.

DelaniAnne · 1 February 2023

★★★★★ 1/5

Trustpilot

Worst agency ever

This is the worst agency we ever dealt with.We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund.I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now.Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law. Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.

Martina · 11 November 2022

★★★★★ 5/5

Trustpilot

A really great, positive and effective bunch of people at the New Malden Barnard Marcus branch!

We purchased a property through Serenah at the New Malden Barnard Marcus branch and could not have wished for a better experience.

Mrs · 16 September 2025

★★★★★ 5/5

Trustpilot

Lewis Gilder is the most honest and…

Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!

David · 10 October 2019

★★★★★ 1/5

Trustpilot

Flat given in disgusting conditions

I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.

Sara · 29 September 2022

★★★★★ 5/5

Google

Couldn’t have been more helpful dealing with a ridiculously complicated sale for me. Bought through them 17 years ago. Sold through them this month, brilliant experience both times.

Claire · 30 March 2024