Barnard Marcus Lettings Croydon reviews

★★★★★ 1/5

Trustpilot

Nightmare. Many years ago I used Barnard Marcus as…

Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.

Mr · 21 September 2022

★★★★★ 5/5

Google

Brilliant service from both Charlotte and Matt throughout. They were instrumental in selling our property. Communicative, professional and transparent. Five stars.

Sean · 28 July 2024

★★★★★ 5/5

Google

My wife and I have been very fortunate in having Mason Gates as our estate agent. He has brought tenacity, dedication and sincerity to his work on both our sale and our purchase, without which we simply wouldn’t be in the position we’re in now: looking forward to moving into our new home. When he said he would do something, he did it quickly and promoted our interests every step of the way. When our buyer had to pull out of purchasing our house, he worked overtime to get a number of new potential buyers through the door and secured us a new buyer in little more than a week. If you go with Barnard Marcus in South Croydon - and I recommend you do - I’d strongly recommend you ask for Mason specifically. Outstanding service.

Max · 28 August 2022

★★★★★ 1/5

Trustpilot

A nightmare for my family

We rented a house in Whetstone through Barnard Marcus in North Finchley. Worst estate agency ever in London. They gave us a house with no hot water. We have a baby of 4 months old. The roof was leaking when it was raining. Our stuff was ruined. The house was disgusting, dirty. When we said to Vidas and his manager that the house has no hot water, they said yeah it can happen. Very arrogant and rude. You need to check before giving the property to other people. This is why I’m dealing with an agency. To be protected. When my husband tried to complain, because our landlord never answer the phone, Vidas told my husband “ shut your mouth”. Let me talk. Unbelievable. He was lucky enough that my husband didn’t go in the office to confront him. Don’t trust these people. They don’t care about anyone. Just the money.

Malvina · 19 August 2022

★★★★★ 5/5

Google

My experience with Barnard Marcus was excellent. Elliot Purcell was amazing, he was professional and very helpful. He was very efficient getting viewing arranged on time. We would definetly recommend Bernard Marcus South Croydon to friends and family. Regards Asfaqul Islam and family

Asfaqul · 28 August 2020

★★★★★ 1/5

Trustpilot

Avoid like the plague!!!

As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.

Megan · 5 August 2022

★★★★★ 5/5

Trustpilot

Being based in dubai

Being based in dubai , I needed an agent who could put my Ealing property on the market and sell it , without much headache . Barnard Marcus was the right agency and got me an offer within 2-3 weeks. Well done to Kelly Gill and Imogen . Highly recommended

Riccardo · 31 August 2024

★★★★★ 1/5

Trustpilot

Don’t be fooled by the big name Bernard…

Don’t be fooled by the big name Bernard Marcus. They have been nothing but unhelpful over and over again. Absolute shambles if you ask me.We used the south Croydon branch- they were so friendly during the viewing process and pre signing of contract.Once the contract was signed, we became invisible. It’s beyond difficult to get through to the property manager to get things fixed in the house.Broken tiles on the floor which sharp edges, noted in the inventory took almost 4 months before it got fixed.We have called property management for almost 2 months- our property manager (whom has changed multiple times) is always busy, in a meeting, will call back, on leave..one excuse or another to get us off the phone but they NEVER call you back.You will wait and wait and wait..Beat believe, they will never call you back.You hear the lady whom picks up the phone sighing down the phone when you explain that I’ve called several times but no one calls back.One time I called property management, they couldn’t put me through to the property manager because they didn’t recognise my address on their system..:shocking!They will sweet talk you into renting/buying but you’re definitely on your own after that.Now we have mice problem, droppings everywhere due to the gap in the skirting board. Someone came to ‘investigate’. However We cannot get through to the property management as to when the holes and gaps will be fixed or any update.We’ve had paint pealing off the wall since we moved in, still hasn’t been fixed. You can imagine how embarrassing that is when guests come over.They told us before we moved in that we have new roof in place, however after a couple months damp spots appearing on the ceiling. A professional was sent out who told us that the roof is very old and definitely has not been fixed since for multiple years…so we were lied to.Stay clear. Stay well clear.Less known letting agents may not be fantastic but at least they get repairs done in an efficient manner.

It’s · 8 July 2022

★★★★★ 1/5

Trustpilot

Very disorganised, poor customer service and communication …

Very disorganised and don’t have their customers best interest at heart. Takes them ages to arrange a viewing ( after passing you around to number of staff) then they don’t turn up for the viewing. Have no respect for customers and don’t keep their arrangements with customers. We waited 35 minutes outside a house for a viewing that we had arranged in advance and the agent (Shahed/Shad) didn’t show up, didn’t even bother to contact us. We kept calling the office and emailed them but nobody answered. This is unacceptable and unprofessional. Very poor customer service and communication. How sellers and buyers can trust such a company! You guys should really review your standards and up your game in this competitive market.

Fran · 12 June 2022

★★★★★ 1/5

Trustpilot

Go somewhere else

I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..

Manfredo · 24 May 2022

★★★★★ 1/5

Trustpilot

Absolutely useless!!

Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!

MARTYNAS · 18 May 2022

★★★★★ 5/5

Trustpilot

A big thumbs up to Banard Marcus…

A big thumbs up to Banard Marcus Surbiton and Ben who was in charge of the sale. We could not have been any happier with the results to have sold out flat recently with his help. Be. Was very professional and knowledgeable in his field to make it a successful sale to get us an asking price. Jill also helped us at the later stage to make sure everything went well til the sale was complete. We are now enjoying ourselves to look forward to our future.

Stella · 10 May 2022

★★★★★ 1/5

Trustpilot

Advertising woodland as open land while it's is private property

I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately

Ms · 30 August 2023

★★★★★ 1/5

Trustpilot

Most unprofessional

I made an appointment with their Mitcham Lane office to view a property in Vibart Gardens on the 18th of April at 1pm. The agent mentioned that the traffic between their office and the property is bad and sometimes can take more than an hour to get there so, when the agent failed to show up, I waited for 20 minutes before phoning his office. Much to my surprise, he answered the phone. Clearly he has forgotten our appointment. He tried to make excuses by saying that someone in his office has deleted all his appointments in his diary! He then asked me to wait for him. It was absolutely shocking. I have never encountered another estate agent like this and hope I never will again. I certainly will not do any business with them, at least not with that office.

Hai · 23 April 2022

★★★★★ 1/5

Trustpilot

How this is still running is beyond me

This “estate agent” is a joke, me and my flatmate were meant to move into one of their flats and the agent agreed via text that the flat would repaired and the damp on the ceiling would be fixed before we moved. Low and behold it wasn’t and we never had access to the letterbox and the car park. After agreeing to an early tenancy we were informed one day at noon we were meant to give the keys back the SAME DAY when me and my flatmate work full time jobs and cannot get away from work easily. Also there is the matter that it has been nearly a month since we have given back our keys and we have not had the deposits back even though we have cleaned the flat of the previous tenants rubbish. Why people are still choosing these scammers is beyond me, they have taught me a very expensive lesson. I warn everyone not use them due to the stress they have caused me over the last 6 months.

Eloise · 22 April 2022

★★★★★ 1/5

Trustpilot

Avoid - Unprofessional and incompetent

I don't even know where to begin with how truly terrible the Barnard Marcus Mitcham branch have been with out sale.- Manager just left without any notice.- Multiple offers accepted and buyers pulling out at the last minute due to a) mortgages not being accepted (being handled by Barnard Marcus) b) personal circumstances (no further investigation/reasoning given) c) not being given the correct information by the branch as to the status of the property.- Never received one single offer in writing as required BY LAW- Never providing feedback on viewings- woefully underprepared when conducting viewing. Heard them give the wrong information (fundamentally important info like the property is a leasehold and they told people freehold) - impossible to get hold of- consistently providing documentation littered with errors, that I have had to correct- one of their agents forwarded me an email containing the personal information of a potential buyer including private data that should be protected by themAnd this is just a snapshot of how terrible. I will be referring them to the property ombudsman as they have been nothing but unprofessional and negligent in the handling of our sale. We ended up appointing another agent and the contrast in professionalism and service is staggering.

Rebecca · 20 April 2022

★★★★★ 1/5

Trustpilot

The agent was extremely bad and the house in poor conditions

The agent was extremely bad. You moved The appointment from 5pm to 1.15pm. I was there at 1.08pm and waited outside as any doorbell was present. At 1.18 someone exited the building so I took advantage of the door open to get inside where I found the agent who told me was too late for an inspection. After I told him that I was just basically waiting and anyway only 4min late to the scheduled time, he still refused as he told me he was the only person working and had too many overlapping appointments. I had litterally to beg as I took a day off work to attend and travelled from zone 4 nw just for that apparently 10min appointment. Anyway. He got upset and annoyed but anyway convinced to show me the flat in litterally 2minutes. Which obviously was not sufficient. Never felt like that to a house view. Worse estate and service ever received. And by the way the house was in awful conditions and the tenants complained about structural problems and leeks that never been fixed.

Jen · 16 April 2022

★★★★★ 1/5

Trustpilot

Unprofessional and deceitful

Unprofessional. Unfortunately I was lied to. They even convinced me to move from another estate agent and claimed they had a list of people who wanted to rent. Thought I would give them a try and a complete waste of time. I gave them my feedback which I don't believe was welcomed. Hence why I will write here this negative experience. End of day. Don't b$ and promise what you cannot deliver Barnard Marcus in London

Rcb · 4 October 2022

★★★★★ 5/5

Trustpilot

I couldn’t rate Zuzanna Kubani highly enough!

Zuzanna Kubani conducted the viewings for us in Earl’s Court and Chelsea and if I could have rated her a 10 out of 5, I would have. She went over and above her call of duty in every possible way - from saving a parking spot for us to guiding us to every destination, she was prompt, proficient, courteous and generally absolutely lovely. She always took care to keep the vendors informed both before and after our visit -in case they wanted to leave the property before our arrival and return to it after we’d left. Im happy with the speed and dexterity with which Zuzanna and Barnard Marcus arranged our viewings.

Trustp1lot · 16 March 2022

★★★★★ 1/5

Trustpilot

Completely Awful People

After much deliberation and back and forth I agreed to let BM to market my property. Its all started very pleasant with one persona than he disappeared and ended up dealing with the James the manager. He never returned any calls. Getting an update calls with complete rubbish-just for the sake of it so they look they are updating you etc etc..Agents came around whom had no idea of the property, they were late but couldn't be bother to let anyone know. Ever time is a different agent, clueless..Absolutely they had no intension of doing anything even after reduced the price. They didn't even respond to the enquiries. No surprisingly they couldn't sell it. They took it off the market without even telling or asking for extension of the contract. Once the contract ended January still waiting for my house keys to be returned. Can I have my keys back please.?Don't waste your time with these people, see the reviews how bad they are. I wish I checked it before agreeing to go with them.

Jack · 15 March 2022

★★★★★ 1/5

Trustpilot

The worst estate agent in the UK

The East Sheen, London branch is the worst estate agency I have ever known. The staff are incompetent, the sales negotiator lies and how they sell any properties is beyond me. I had 6 viewers in 3 months! Despite them being aware of the significance and potential negative impact on my future plans if I did not get an offer during 3 months they still performed well below average. The branch is very poorly run and they clearly have a staff retention problem. My new estate agent in 2 weeks have surpassed their exceptionally poor service already. Despite ending my painful 3 month contract I then get a text message and email booking in a valuation with them for my flat! This is evident of gross incompetence and lack of professionalism I have suffered. Best of luck if using Barnard Marcus you are going to need it.

Robert · 8 March 2022

★★★★★ 1/5

Trustpilot

very rude and unprofessional

I will never ever rent a property from Bernard Marcus. The whole process of renting and managing the property i am currently in has been very stressful. The whole company and Sequence who manages the properties are very rude and unprofessional. We get an offer accepted. Then they want to go back on there offer making us pay more rent plus change our move in date. Very unprofessional. Because we liked the property we did accommodate. After moving in, the property was not cleaned and had various maintenance works. Again, we just dealt with it and continued to pay rent on time when no other tenant would do that. The oven breaks down twice in a week taking Sequence over three weeks to sort out. Various emails and calls and we just get ignored. After months of complaining about the hot water not working, our boiler breaks down. Yet again after various emails and calls and we just get ignored. They organise to do an inspection weeks in advance, then they just don't turn up! Wasting my whole day staying at home waiting for someone to come. No calls or emails to apologise or an explanation. They try and book inspections in any day they want and think they can just enter the property without permission by taking there management key. Again, we just deal with it very patiently. Now for months we have had damp and mould problem. I clean the mould every single week to prevent it from getting worse. Again, i get ignored by the company and zero communication when requesting advice. Now we are finally getting a damp survey done, the landlord is refusing to follow the contractors advice and wants a second opinion! A simple fix would be to get an extractor fan in the bathroom! I am very shocked with my experience. Now i have to wait for another damp surveyor to attend the property to say the exact same thing. Most likely from my experience the contractor wont even turn up. I honestly do not get how Sequence can manage a property when they are not even based in London! A simple apology and some communication does go far when i have been very accommodating. No other estate agent would manage a property like this! Absolutely disgusted by this behaviour. Imagine if i decided to ignore all of my own clients.

Rob · 4 March 2022

★★★★★ 1/5

Trustpilot

Probably one of the worst estate agents…

Probably one of the worst estate agents in the UK. They are pushy and fast when trying to rent you a property, but once that is done they literally ghost you and never reply back. After more than a year renting, they never sent an inventory of the flat, the flat was originally delivered extremely dirty and they didn't care and they never reply their emails unless there are payments involved. They just don't care. If possible, avoid.

Customer · 6 June 2022

★★★★★ 1/5

Trustpilot

Agent did not show up at appointment

I scheduled a view for a flat to rent with a Barnard Marcus agent in the Kennington Branch. I couldn't choose the time of the viewing, but I did confirm my attendance and took some time off work, as the appointment was in working hours.When I arrived at the property, the agent did not show up, so I rang the bell and the tenant informed me that the landlord already accepted an offer. I did ring the agency and they confirmed that. They did give me a cold apology about the issue and said that they would give feedback to the agent, however they did not offer to show me more properties available in the area.I was so upset about their lack of care that I asked them to remove my details from their database.

Dionyso · 24 February 2022