Barnard Marcus Lettings Croydon reviews

★★★★★ 5/5

Trustpilot

Fraud or incompetence?

I no longer use Barnard Marcus Putney as a managing agent. However. I have had to go back through figures for tax purposes and discovered discrepancies in their payments to me.In 2021 I was receiving 1'291.40 in rent from them except for February when I received 1'219.40.In 2018 I was receiving 1'300.51 in rent from them except for October when I received 1'200.51.Slip of the accountants finger or fraud? Either way, the mistake was in Barnard Marcus' favour. Barnard Marcus: It's been a few years, but if you want to follow this up then contact me through Trustpilot.

_ · 25 October 2023

★★★★★ 1/5

Trustpilot

Unwelcome Hassling

Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.

Customer · 4 September 2024

★★★★★ 5/5

Trustpilot

The service from Millie and the team at…

The service from Millie and the team at North Finchley was amazing and made everything so smooth for us moving into our property. Thank you again I couldn’t ask for a better experience!

CD · 26 September 2023

★★★★★ 4/5

Google

I used Barnard Marcus to sell my property in April. The team were always really helpful and friendly and my flat was sold quickly. Particular thanks to Mason and Matt who were very helpful when a tricky solicitor in the process was slowing proceedings down.

Dan · 28 August 2022

★★★★★ 1/5

Trustpilot

Use this estate agent Barnard Marcus…

Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.

Jayne · 31 August 2023

★★★★★ 5/5

Trustpilot

Great mortgage broker, Priscilla Mohanarajah

Whilst my overall home-buying experience wasn't great, the one positive constant factor in the process was my mortgage broker Priscilla Mohanarajah at the Ealing branch. She responded swiftly to any enquiries, proactively followed up and acted professionally throughout with a friendly, helpful attitude even when scenarios changed. Thanks Priscilla, you're a true asset!

Gerard · 29 December 2020

★★★★★ 1/5

Trustpilot

Don't buy from their Auction business !!!

I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!

Carlos · 16 August 2023

★★★★★ 1/5

Trustpilot

I viewed a flat in Wandsworth and tried…

I viewed a flat in Wandsworth and tried to put down an offer and I called agency maybe 5 times then manager called me to say landlord lives in another country so getting back to you will take time because of time difference. And I waited till Monday no one called me and I was wondering and called them to ask and manager was surprised that no one called me to let me know that someone else offer accepted from same day. I got it landlord could accept another offer but again why I needed to call 5 times to put down an offer and I wasn’t inform that property now available anymore. Please you judge the professional work here

Ayshe · 14 August 2023

★★★★★ 5/5

Trustpilot

Barnard Marcus Putney

Really impressed with the changes they made in their Putney office. I was selling my flat with them before they changed the whole sales team in July. After few weeks without a single viewing or communication, I was about to take my property to a different agency. BM scrapped the old team to bring a new one just on time, including a top sales from another office (Karim). I gave the new team a chance.What a change... like day and night. Karim took over my property and found not one, but two buyers in a matter of a couple of weeks. Old school, high touch, high intensity, working the property with callouts, bringing relevant viewings and keeping communication with us on point. These guys are not waiting for clicks. Karim has to be one of the best agents in the area. It's not magic, it's just hard work!

S.B · 11 August 2023

★★★★★ 5/5

Trustpilot

I have recently worked with Toni at…

I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.

Katie · 27 June 2022

★★★★★ 5/5

Trustpilot

Barnard Marcus Streatham

I recently let my property through Barnard Marcus in Streatham. Bernardo and the team, have been simply super helpful. I would highly recommend them!

Jason · 16 February 2024

★★★★★ 5/5

Trustpilot

Great Customer Service @Barnard Marcus, Sydenham

We sold our house through Barnard Marcus in Sydenham, London and from the outset we were given great customer service. Nathan, the branch manager, patiently went through the contract with us and answered all our queries promptly. Once we'd signed up everything was taken care of promptly e.g. marketing photos and setting up viewings. The team worked tirelessly to manage our sale and keep the chain communications progressing once we'd found our new home. A nice bonus is that they were all so friendly and approachable throughout the process; I highly recommend them.

Monique · 10 August 2023

★★★★★ 1/5

Trustpilot

Trespassing Agents

I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.

Deborah · 1 August 2023

★★★★★ 5/5

Trustpilot

Great team

Big shoutout to Barnard Marcus Earlsfield for helping to rent my house.Manager Vidas and the team were super proactive and the house got rented in no time.Would highly recommend

Augustina · 13 October 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus

Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.

Heidi · 24 July 2023

★★★★★ 5/5

Google

Great professional services. Property details and viewings arranged as per my requirement and I'm happy with the overall experience. Thank you Aziza for everything

Happy · 29 August 2019

★★★★★ 5/5

Trustpilot

Barnard marcus - Wallington

Recently sold with Barnard Marcus Wallington and had a fabulous experience from Alex and his team. Jemma was great on the open day and they found me a buyer super quick! Was kept fully up to date from Katie throughout the process. Thank you so much 😊!

Jill · 26 November 2021

★★★★★ 5/5

Trustpilot

Bledian and his team were brilliant…

Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.

Laura · 15 June 2022

★★★★★ 1/5

Trustpilot

Non return of monies - appartment not as advertised

A member of my family moved to "luxuiry accomodation" in Sutton. Due to unclear information emailed by the agents the deposit, which I paid for was made twice. BM were given my bank detials for the return, 30/05/23 but took no action. I called them 06/06/23 an agent called Sophie asked for my account details. I followed up with an email and her response was "Ive amended the refund so it will land in your account, Refunds can take up to 10 working days,". I was unhappy that there would be delay and emailed Sophie several times regarding this. Following my 4th chase Sophie responded on 14/06/23, "I have sent the refund request to my accounts team, I will chase this now". I have been chasing progress daily since then with no response and without payment of the £317. The appratment is not as advertised; the member of my family moved into the appartment 10 June. Despite Barnard Marcus advertisment that the appartment is "luxury" it did not have a working cooker (it had not been wired in) and there was no plug for the bath. The landlord has been contacted daily regarding this. For the most part they have not responded. On the 15/06/23 they managed to speak to the landlord who stated only that the issue would looked at some time this week. A close member of my family has not bee able to cook for themselves for a week nor take a bath. This is completely unreasonable.

Mr · 16 June 2023

★★★★★ 1/5

Trustpilot

The worst agency ever - avoid John Fenton

The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!

Anna · 4 June 2023

★★★★★ 5/5

Trustpilot

'Sequence' The best

'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.

Vanashree · 2 November 2022

★★★★★ 3/5

Google

Thank you to all who worked hard to sell my flat. Huge thanks in particular to Jed who was incredible and worked his magic (and worked round the clock) to secure another buyer when everything fell through. Because of him, we were able to sell and move to our new home in time. 5 stars to Jed!

Fran · 22 September 2024

★★★★★ 5/5

Google

They were really professional and polite. The agent called Oscar was very friendly and nice, he managed to book few viewings for us one after the other to match my availability and I am very happy with their servicen

Maryam · 28 August 2022

★★★★★ 1/5

Trustpilot

Shame on you nicole from north finchley…

Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.

Hamid · 26 April 2023