Trusted Agent profile · Croydon
★★★★★
668 reviews across 2 platforms
17 Selsdon Road, Croydon, CR2 6PY
Barnard Marcus Lettings's office in Croydon, at 17 Selsdon Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 180 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Work, Positive experience
Michael Griffin at Sanderstead is great, we have a understanding through out the whole process, communication is great and I felt care and support. Jill Parry (Asst. Sales Progression Manager) She is a super star. Brilliant!
1/5
TrustpilotUseless and bad service.
I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
GoogleWe really liked how our agent helped us find an apartment
Hello Ольга, Thank you so much for your wonderful 5* review! We're thrilled to hear that our agent was able to assist you in finding an apartment you love. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
5/5
GoogleVery helpful and professional.
We are so glad to hear that our team was able to assist you in a professional and helpful manner! Thank you for choosing our business. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
1/5
TrustpilotI used Barnard Marcus Redhill to sell a…
I used Barnard Marcus Redhill to sell a flat via the ‘I am sold’ auction site. BM initially got the lease period incorrect and even though they were told they still went to the market with this incorrect information . Throughout the auction process there was a disconnect with BM and I am sold auction house. I was advised that I should be chasing I am sold to see whether people who were interested had made contact. Very difficult to get hold of I am sold. We were then advised to reduce the asking price and the reserve which we did . We eventually held an auction but there were no bidders . We withdraw from the market and sacked I am sold and BM . They still continue to market my flat at the wrong price even though the auction period has lapsed and they have been dismissed. Do not use BM and I am sold, is my advice .
1/5
TrustpilotConditional selling of mortgages
This company forces you to use their mortgage brokers service no matter what! More often than not they cant beat the deal you have and if you disagree with them they force you out! Please make sure you report them to trading standards as they have been getting away with it for years and enough is enough. I worked for them and could not believe what I experienced. I am in the process of speaking with Trading Standards and hopefully it looks like they are going to be investigated again. If we keep doing it eventually they will be fined or worse told to cease trading now that would be great!!
5/5
TrustpilotWell above average service from Barnard Marcus
Recently enquired about a couple of properties and although not usually one for leaving a review, I felt compelled - the standard of care and professionalism was well above my usual experience of London estate agents (Imogen was fabulous)! Thank you.
1/5
TrustpilotHave not assisting me to get my deposit
Have not assisting me to get my deposit (SUTTON BRANCH near the Sutton Station)They have not assisting me to get my deposit released by the landlord and No comment from the landlord as to any issues till to now and only ask me to wait. But my lease agreement ended since 27 February 2024. Even I enquire to them, but they suggested that I raise a dispute and still no any response.I appeal to all landlords not to place listings in this house as much as possible, so as not to cause more trouble for tenants.
4/5
GoogleWe are very thankful and glad that we chose Barnard Marcus, Meason gates and Matthew were super helpful , we would definitely recommend. They were very accommodative for our requests and they clearly understand buyer and sellers requirements.
5/5
TrustpilotMost efficient and professional letting agency I've dealt with in years
I've only just started using Barnard Marcus in Streatham to find tenants and manage my small property portfolio. I was impressed with the efficiency and professionalism of their Lettings team. Bernardo was recommended to me from one of my clients and so far so good!
5/5
GoogleAziza was really great showing us around properties. Delightful to be around, answered all of our questions and gave us loads of information with the properties and surrounding areas. Very impressed and excellent service.
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our South Croydon team provided a five-star service!
1/5
TrustpilotI called Barnard Marcus South Croydon…
I called Barnard Marcus South Croydon at 16.02pm on Saturday 3rd December. There was no answer in spite of their website saying they were only closing at 16.30pm. It was an urgent matter as we were locked out of our apartment and needed the agent to contact the landlord.
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
TrustpilotThank you Priya and the Muswell Hill…
Thank you Priya and the Muswell Hill team for all the excellent work you do, and for keeping me updated on all changes etc that occur to my rented flat.
5/5
TrustpilotThey understand what is important to you
This branch has friendly also professional staff, that from day one were very helpful when I contacted them. My agent was Millie and she is a diamond. She listened to what I wanted, explained the process through to completion, also provided me with options to help me make an informed decision. I cannot thank her enough. So I am extremely happy to recommend this company, especially the staff at this branch, who I found to be knowledgeable, polite and prepared to go that extra mile.
5/5
TrustpilotLettings Branch Manager Bernardo Reggi
Lettings Manager Bernardo Reggi of the Streatham Branch has consistently gone above and beyond on behalf of ourselves and our tenants. These are tricky times for many people and we have had our share of issues. Knowing our property is in such attentive and capable hands is a great comfort. He is a credit to your business . Thank you Bernardo
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
