Trusted Agent profile · Croydon
★★★★★
668 reviews across 2 platforms
17 Selsdon Road, Croydon, CR2 6PY
Barnard Marcus Lettings's office in Croydon, at 17 Selsdon Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 180 Google reviews rated 4.4.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Lewis Gilder was excellent from start to finish, I would highly recommend him. He is very patient and respectful. He is well organised and is always there to help you when you need him especially for myself as my English isn't perfect.
5/5
TrustpilotI put a house for sale through Barnard…
I put a house for sale through Barnard Marcus and even though its competitors kept telling me that Barnard Marcus is not a specialist in higher value homes, which was my case, I stuck with them. Louise and her colleagues were very professional and attentive, they followed the process very dilligently and sure enough an offer came at asking price. When I get back to the market I will surely use them again
1/5
TrustpilotDo not use their recommend solicitor
Do not use their recommend solicitor. For the start tell end 4 solicitors have changed! Can't get hold of them! They have no ideas what they doing. All my personal detail have been passed onto 4 solicitors! Barnet Marcus in Barnet...very disappointed with them. Not just the uncorrect detail have passed on to the buyer. The agent have tell the buyer i agreed on paying the extend lease fees which i never knew about! I told them no renting first 2 years...again the buyer didn't know! At the end the buyer pull out ! 8 months have wasted ! Can't offer a house i like! Miss my stamp duty free! I have to start all over again. My experience is there some people work for this company can't be trusted !Will not recommend this agents to anyone !
1/5
Trustpilotjust wanted to write a few words about…
just wanted to write a few words about barnard marcus ( putney branch) as it may go some way to helping people who are considering using them. my property was on sale with them for 4 to 5 months & to say the left hand didnt know what the right hand was doing is an understatement. so much so that after 3 months of being with them their head office would call me and say was i still interested in my property up for sale with them 🤷♂️🙈.... i sold my property finally after using a far better agent ( funny that) and when i got back in contact with the solicitors ( recommended ) to me at the time by b.m ( cavendish).. they were equally as hapless as b.m. you live and learn and if this can be of any use to point people in the right direction of douglas & gordon & away from barnard marcus, it will be worthwhile.
1/5
TrustpilotI made an offer with Chris Whetstone …
I made an offer with Chris Whetstone Branch 1285 high road. Did not except anything less than asking price. At the beginning I have offered them 10K less than the asking price then Chris back to me he said the landlord will accept only the asking price I waited two weeks after me and my family made very hard decisions we have increased to the asking price.Then Chris said Landlord thinking to increase price even without talking anything with anyone making own decisions playing games.I found this is very unprofessional also we have been disgusted. I have worked with many estate agents I have never come that kind of experience until Barnard Marcus come along. (Wink worth estate agents Nigel I would say 5 star from our experience!)Please could you look in to this for me if you can?With regardsM Bada
5/5
Trustpilotthank you so much Mr. Jakub
1/5
TrustpilotTruly awful experience, wouldn't recommend!!
My experience with Barnard Marcus was atrocious from when we first moved into our flat (Feb 2020) all the way to now (January 22). When we moved into our flat, it was filthy and multiple things damaged, we raised this issue and nothing was done about it. Throughout our tenancy we had issues such as rat infestation and a broken fridge, amongst other things, I had to threaten to take money out of rent to pay for our new fridge. Since we moved out of the property in October 2021, we still haven't had our deposit back and they're trying to charge us for cleaning of the garden and flat. I have never had such a bad experience of an estate agents in my life and would never ever recommend them to anyone as they are inadequate and all about getting tenants in for the money.
5/5
GoogleJust wanted to say thanks to Kelly and her team for their support, over what has been a difficult few months. I am a landlord and they have really been there for me with great advice and looking out for my best interests.
2/5
TrustpilotAvoid Banard in the streatham branch.
My Fiancee and I were looking for rental properties in the streatham area. We found a property and all was good. We viewed and loved it. The gentleman who we were dealing with was very helpful and informative however his manager who i believe is the lettings manager (ironically his name is banard) is very rude, arrogant and will tell you anything he thinks you want to hear. They even made mistakes with the paperwork and had the audacity to call my Fiancee morally bankrupt for his mistakes! I am fuming to say the least and the only reason I am writing this post is so people know to not waste there time with the Streatham branch... Unless you enjoy being lied to and insulted.
1/5
TrustpilotDealt with east sheen branch
Dealt with east sheen branch. Bunch of liars. You will notice that they dont put anything in an email. They will not response to your emails, they will call you instead. I guess it is easier to lie over the phone. They showed us a flat in Barnes that the seller / buyer about to exchange the contracts. We didnt know what was going on. We made an offer and they used our offer to force actual buyer to increase his. This might be legal but I dont think it is ethical. Very poor. Kevin
1/5
TrustpilotNEVER AGAIN! IM HURT
I’m currently private renting with Barnard Marcus and I honestly will NOT recommend it. They have put me through hell and back, lied to me on numerous occasions. It takes about 3 weeks for them to even get back to you regarding any issues you have. I just can’t explain the problems and pain they have put me through, it’s honestly so hurtful and I regret signing that contract. I’m just praying to God my 12 months agreement ends quickly so I can move far away from them. I’ve lost so much money and time dealing with Barnard Marcus, never again. I recommend everyone runs far away from them, just a hurtful situation to be in.
5/5
TrustpilotFantastic service from wallington branch.
I cannot fault my experience. I have bought a property and subsequently sold a property with the wallington branch. I was so impressed with them whilst buying they were an obvious choice to sell it again. I felt looked after throughout the process and it felt very personal and friendly. Gemma, Alex and Katie (in sales progression) in particular have seriously looked after me and I am very thankful. There communication and professionalism cannot be faulted. I really enjoyed the process with them and I genuinely think without them the process would have been even longer, my solicitors were .... not fantastic and the team helped managed all parts of the chain making sure things were in order. If you want a friendly, personal, professional company I couldn't recommend them more highly.
1/5
TrustpilotI was interested in one of their auctions…
I was interested in one of their properties for auction. I tried to get more info from them about problem areas, and they said they didnt have any more info/pics. Then I tried to register for the auction and had all kinds of trouble. They kept refusing for missing corners of ids, not clear enough utility bill, etc. Of course, I was already registered with them for the past 2 years but apparently they need to recheck things. Then they wanted me to have ~$10k+ in a uk bank account. Finally, they gave me one day to send them a ~$10k deposit via wire transfer to participate in the auction which I couldnt complete in that timeframe. Seeing all of these other bad reviews makes me glad I didnt get to participate in the auciton...
1/5
TrustpilotAWFUL - AVOID AVOID AVOID SANDERSTEAD BRANCH
I usually don't look at reviews when completing things and didn't even think to consider checking what the estate agent reviews would be like, now reading through them its no surprise. I too would like to have scored less than 1, but sadly this is not an option. It's hard as you tend to find the property you would like to buy and then it's out of your hands as to which estate agent the seller has decide to go with, however I was not prepared for what this really had in store for me. They handled everything atrociously with not one ounce dignity, constantly applying pressure for no reason and if anything causing a delay to the whole buying process in general due to their 'applied pressure', which I can only assume was due to bonuses etc. Michael at the Sanderstead branch was particularly awful and had no respect what so ever, sending threatening emails multiple times. I must have lost count how many times he said 'I will instruct the seller to put the property back on the market'. He knew I was extremely interested in the property which I know own so there was no need for the additional stress he caused for no reason. It got to the point where the solicitors I was using even explained that they have never dealt which such a horrific estate agent and that their ways of working was unacceptable. Overall I would strongly advise to avoid this estate agent at all costs.
5/5
TrustpilotJust wanted to thank Lauren vine from…
Just wanted to thank Lauren vine from the Streatham branch for helping me and my family find our next home
5/5
GoogleThe level of service provided by Mason Gates has exceeded our expectations - he has been professional, knowledgeable, personable and highly proactive in helping us through the process of placing our house on the market and in the search for a new home. He took the time to listen to our views and understand what we are looking for and he has been great to work with. Highly recommend both Barnard Marcus and Mason.
1/5
TrustpilotUnfortunately I didn't do my research
Unfortunately I didn't do my research. Extremely disappointed with the manager. Service and updates very bad. What a huge learning curve for me. As the saying goes "if I knew what I know now, I would never of gone with them..". I take responsibility for not doing my research.. Do not listen to the promises. At the end of the day find a company that knows your area well, has a track record, do your research. Do not just find someone on the internet, who tells you what you wanna hear.. Make sure their office is within walking distance if possible. Try and get a team that know what they are doing, are responsible and are honest. Just seems a massive scam.. Sooner we put property on the Blockchain, then we can all get away from estate agents, solicitors and ridiculous prices.
1/5
Trustpilotno phone call to cancel
so...First impressions...I arranged valuation ..got a call to change date ..ok date changed..and comfirmed text..took the Saturday time out to meet at the property at 11am.... no-one turns up ..so I ring them and they cannot find my booked appointment...then was told they didn't book because they don't deal in my area...no phone call to tell me this...just don't turn up...joke, very unprofessional 🤬
1/5
TrustpilotLast minute cancellation of valuation
Made an appointment to have one of my to flats valued to out on the market. Justgot a call 45 minutes prior to meeting that ' The valuer is in a meeting that is over- running so he is having to cancel' Thanks to the Sydenham branch for being unreliable and cancelling last minute. Will not be bringing you business anytime soon!
1/5
TrustpilotI honestly don't know why anyone would choose to use this Estate Agent!
In all honesty, the service from Barnard Marcus is non existent. They talk a good story. However, feedback and proactive communication in relation to your property viewings is non existent. In addition to spending unnecessary time sending emails that are not responded too, I have had the misfortune to have been in some form of contact with individuals who have failed on numerous occasions, to communicate with me, despite repeated requests and their commitments, which have included 2 Branch Managers, Sales Manager from the Chiswick W4 branch and a ‘Head Office contact. If there were prizes for the most ineffective individuals, I suggest you would all be in with an excellent chance of winning joint first prize.
1/5
TrustpilotNEVER AGAIN would we use Barnard Marcus Epsom
If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far from the truth! In fact, our Buyer couldn't even come up a 5% deposit at Exchange and the sale dragged on for 6.5 months. Our advice - STAY AWAY!
5/5
GoogleWe have been looking for a property for months then we came across Tony. What a gem of a person. Honest , firendly and very helpful. We have to buy and sell at the same time and he took the ownership and went beyond his duty. He was interacting with our buyer, estate agent and made sure that both transactions go smoothly. Thank you again Tony and we are loving our new house.
5/5
GoogleGreat experience buying a house from the team in BM. Big thanks to Matt and Emma for their help as they made the process easy and stress free. They were always willing to accommodate viewings and really helpful throughout the process.
5/5
TrustpilotDaniel Hadley was very helpful the…
Daniel Hadley was very helpful the whole process and we managed to get the mortgage inside the stamp duty holiday so we saved lots of money.
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