Barnard Marcus Surrey reviews

★★★★★ 5/5

Google

The sales team stepped in after another agency failed to do their job. Carrie and Bled secured a buyer in a matter of hours and ensured the sale went through at record speed, to complete prior to xmas. Am grateful to have worked with a professional team.

Richard · 13 June 2020

★★★★★ 5/5

Google

Satisfactory service given by the team. Stef, utmost gratitude . Anton, thank you.

Lawal · 16 April 2024

★★★★★ 1/5

Google

As soon as they get your money, forget about asking them to do anything. I live on the 2nd floor with only one way out and have to regularly cancel plans because I keep getting locked inside my property. Doesn’t matter that it’s a huge safety risk. The manager is rude and incompetent. They’ve known for over a month but won’t get a locksmith to change it 🙃

M · 13 June 2022

★★★★★ 5/5

Google

Having Carrie , Tony and her Team did a great job in marketing , and securing the sale of our property . We really appreciated the professional service and updates we received .They achieved over the asking price offers . The property was under offer very quickly, once it was on the market with Barnard Marcus .Many thanks

Bernadette · 16 April 2023

★★★★★ 5/5

Google

Saturday 26/08 we were caught in several viewings with other agents in view of buying a property.We had also called Barnad Marcus day before for a property of great interest to us but their line was very busy.Saturday while viewing with other agents we called Barnard Marcus and explained to the staff , we would like to view a property in an hour frame.To our great surprise, the office staff sent a gentleman, Sashan who managed to fit us in his extremely busy schedule and we viewed not only one but two properties in less than two hours..Amazing service..Thanks a lot Sashan

Pretty · 14 June 2018

★★★★★ 1/5

Google

Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.

V · 16 April 2023

★★★★★ 5/5

Google

I was fortunate enough to sell my beloved family home earlier this year and have to say a truly fantastic branch to deal with! I was always greeted by warm and friendly staff on arrival and was lucky enough to deal lovely woman by the name of Carrie Rudge. I personally cannot recommend her enough, she made the process stress free (as stress free as moving can be) from start to finish. To you and all your staff, thank you again!! 5 stars

Kevin · 14 June 2017

★★★★★ 1/5

Google

They are absolute liars. They took 350 pounds for advance and stuff. We paid the amount and a week later that lady called and told my husband that our references had not cleared hence they can't rent out the property. My husband spoke to our current landlord and employer to asking why they have not given the right reference and they both told they didn't say anything wrong because we had always paid rent on time and stuff. Then my husband spoke to the letting lady again asking the reason she said for some silly reasons they can't reveal it. Lastly as we had no other choice my husband asked them to refund our advance deposit which we thought was for the property, they said that was the processing fees ....I mean who charges bloody 350 pounds for checking references in 2 days. They are absolutely crap no one should go to them.

Mehwish · 14 June 2016

★★★★★ 1/5

Google

Absolutely terrible experience purchasing a flat through these agents. They lied both to us and the seller at every turn, only concerned about extracting as much money as possible from both parties without actually doing the job they were being paid for. As other reviewers have mentioned, it seems to be standard practice for them to lie to buyers saying that the vendor has specifically requested the use of their in-house solicitors and mortgage broker (both of whom are terrible and caused numerous unnecessary delays to the sale). We have strong reason to believe that they illegally did not pass on the highest offer to the vendor because they did not agree to use their in-house services. Sellers, please steer clear!

Emily · 14 June 2016

★★★★★ 1/5

Yell

Tenant - felt like a scam

The fees are among the highest I've come across however the service they provided was poor, lots of errors and misinformation, mistakes are ok, we all make them but the attitude felt lazy and exploitative. To make things worse, as part of the referencing process for letting you're _forced_ to accept advertisements from home telecom (well known to be an awful provider). As in, they do not let you submit your referencing details without agreeing to be advertised to. Despite contacting them separately to refuse advertising they've texted, rang and emailed (a few times) trying to get me to sign up. On the upside staff were often friendly and approachable which was a welcome contrast to the pushy aggressive sales tactics of the other agencies we tried, however as things have progress I feel this was more of a facade than genuine. The whole process felt like a scam. Avoid if you can - properties are often up with a few agents so have a search around to see if you can use someone else.

FirstL-2 · 9 June 2016

★★★★★ 1/5

Google

One of the worst estate agents I have dealt with - in fact I have barely dealt with them as they are so unresponsive. I am a first time buyer with a mortgage approved. The first property I submitted a viewing request for through Zoopla and left a message with someone in the lettings team the following day. No one called back and 2 days later my boyfriend called and was told it was under offer. 3 weeks later and it is still showing as available on Rightmove, Zoopla and PrimeLocation. This week I have submitted another viewing request and called twice (around 2.30pm on a Weds) but there is no answer and no answering machine. If I was a seller I would avoid at all costs.

Victoria · 15 June 2014

★★★★★ 5/5

Google

Incredibly efficient and professional service- Jed booked in multiple viewings then held an open day and sold my property within 2 weeks of it being listed On Rightmove. Jed has a warm, friendly and open personality and he kept me up to date every step of the way! I would highly recommend this service.

Andrew · 16 April 2023

★★★★★ 5/5

Google

Superb service from Stefanie and Anton

George · 16 April 2024

★★★★★ 5/5

Google

Very professional and very swift for my first rental! Ashley was immensely helpful also

Jay · 16 April 2022

★★★★★ 5/5

Google

My experience with Bernard Marcus was great. Ashley was very supportive, responsive and helpful throughout the renting process.PositiveResponsiveness, Professionalism

Mohamed · 13 June 2021

★★★★★ 5/5

Google

I would highly recommend Barnard Marcus to everyone. They were completely professional throughout my move in process. Jocelyn Filipe along with Anton Harvey deserves all the credits. They made my move in a very smooth experience and made sure all the concerns I had are addressed properly and on time. Highly recommended.

Sreekanth · 16 April 2023

★★★★★ 5/5

Google

Bled kept me up to date during the whole process and made everything move seamless. Thank you.PositiveResponsiveness, Professionalism

Thomas · 13 June 2021

★★★★★ 5/5

Google

Had a great experience finding a property thanks to the excellent staff here, especially Jasmin who was wonderful and a huge help!

Rezwan · 13 June 2020

★★★★★ 5/5

Google

Can always rely on Sharone to deliver a great service Had sorted out multiple mortgages for myself and family members. Sharone has every time been consistent, friendly, professional and knowledgeable when finding a mortgage and everytime saving all of us money, she will always know be my go to person

Oliver · 16 April 2023

★★★★★ 5/5

Google

Excellent service our agent was Diana and she make sure we got everything in time, checking up on us whenever we needed it, the references went really smooth and quick in just a matter of days we were moving in our new home. We had very bad experiences in the past but this time u got guaranty that she's not wasting ur time .

Kelly · 13 June 2021

★★★★★ 1/5

Google

Their lettings department is awful, the agent we had to work with has only been there 2 weeks and got everything wrong, even put our holding deposit against the wrong property then refused to refund us. I had to raise the issue to their manager and then the regional manager, who then apologised and offered us compensation. I strongly recommend finding a different estate agent, or getting a private let if possible.

Marty · 15 June 2015

★★★★★ 5/5

Google

5 stars goes to Brigitta who was extremely nice, polite, communicative and helpful. I can honestly say Ive had a very good, if not the best experience dealing with Brigitta. Progression of my application was fast and smooth thanks to her. I'm glad there is someone like her in this business who actually cares about the customers. I appreciate your work Brigitta! Thank you again and keep it going.

Attila · 14 June 2018

★★★★★ 5/5

Google

Wonderful experience. Best estate agent I have ever came across. Thank you Alex and AntonPositiveResponsiveness

Camilla · 13 June 2020

★★★★★ 5/5

Google

Bernard Marcus helped us find our first home! Our estate agent, Jed Peerless, offered all the support needed and stood with us throughout hundreds and hundreds of questions. I am forever grateful for this guy! I will definitely stick with them for future plans!

Alex · 16 April 2023