Trusted Agent profile · Surrey
★★★★★
232 reviews across 2 platforms
50 Lower Addiscombe Road, Croydon, Surrey, CR0 6AA
Barnard Marcus's office in Surrey, at 50 Lower Addiscombe Road, is rated 4.2 out of 5 across 232 reviews on two platforms, including 230 Google reviews rated 4.2.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
4/5
GoogleThe incredible support given to me by the very vibrant and friendly lettings team especially Shakira at Barnard Marcus was second to none. They were great at communicating every step of the way and at delivering results! Without a doubt, I will be using their services again and highly recommend them to others. Thank guys keep up the good work! :)
5/5
GoogleMy experience with Leya and Jasmin was by far the best I have ever encountered. From the initial contact up until recieving the keys, my whole experience was very smooth with no hassle whatsover. The ladies are are a true credit to the company, and went out of their ways in helping me in moving.
5/5
GoogleExcellent excellent service. The most professional and honest estate agents I have ever come across. Thank you to Bledian and the team for finding the perfect buyer for my property and making it such a smooth process from start to finish. If you have a property to sell I would highly recommend the team at Barnard Marcus.
5/5
GoogleStefanie and Anton are so helpful, made our moving so easy. I will recommend Barnard Marcus St James Road branch for best experience and great customer service. Absolutely best experience for me as renting tenant. 😊😊😊
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleKelly, Carrie, Jed and Tony and the rest of the team are really fantastic. They sold our house on the first viewing and made the entire process stress free and easy. We wholeheartedly recommend their services.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery smooth process from showing us properties through to completion. Knowledgeable about properties they showed us. Responsive and easily contactable during the exchange and completion. A special thanks to Bledian and the rest of the team for making it an easy process, as a first time buyer.PositiveResponsiveness, Professionalism
5/5
GoogleBrilliant experience from start to finish and definitely my smoothest move in in recent years. Great service from Stefanie and Anton who ensured everything was taken care of and communicated to me efficiently.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleI'm currently in a difficult situation where my current landlord needs his property back. Due to ill health in my family I'm currently an unpaided carer so finding a new home is proving hard. I contacted this estate agent and had the misfortune of speaking to Anton Harvey on two occasions. The first time he was pleasant but not terribly helpful. However, I called again this morning. This time he was argumentative, rude and lack even a hint of humanity. He bragged about being a home owner and landlord and how lucky he is and referred to my situation as 'unfortunate'. When you are in a vulnerable situation like mine and staring down the barrel of homelessness the last thing you need is an arrogant estate agent telling you how much better than you they are. The guy should really get off his high horse. Anyone can find themselves in my situation... even him!
1/5
GoogleThis is the worst agency we ever dealt with. We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund. I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now. Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission, see email as proof. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law. Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.
5/5
GoogleAs a first time buyer Barnard Marcus were a great help. The service provided by Ellie was amazing, I visited the property a number of times and she was always happy to help and answer my enquiries.
5/5
GoogleA tricky transaction: Timea (in house mortgage broker) was incredible. After experiencing difficulty with a couple of lenders, she managed to secure a great product. Carrie and Kelly were really helpful on the negotiation side of things after two down valuations. Chuffed all round!! Thank you guys :)
5/5
GoogleSearching for a new place to live can be quite stressful and time consuming but Bernard Marcus helped to ease the process a very good amount, from the viewing to the final stage of payment. I was taken care of by the lovely agent Jasmin who was tremendous in helping me through the process of getting a lovely place to rent.
Hello, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Jasmin and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleStefanine, by the far the best agent thank you for your hard work in helping us secure our home. We will forever be indebted to you
nana boateng thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleBarnard Marcus absolutely brilliant. Extremely professional but also extremely helpful. Jed Peerless a godsend, a person who immediately inspired trust, can't thank them and him enough.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleCarrie Rudge is a good communicator and has a pleasant personality
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleBrilliant and professional! This company was our vendors agents but, I cannot praise them enough! Particularly Kelly F who helped as in this tricky process. She had the patience of a saint! Always professional, knowledgeable and in our case extremely supportive. A big thank you for everything!
5/5
GoogleBrilliant and professional! This company was our vendors agents but, I cannot praise them enough! Particularly Kelly F who helped as in this tricky process. She had the patience of a saint! Always professional, knowledgeable and in our case extremely supportive. A big thank you for everything!
5/5
GoogleGreat estate agents. Jed and Carla supported us brilliantly whilst buying a property for my Grandad, and nothing was too much trouble for them.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAnton and his team, proved to be diligent, attentive, and conducted the tenancy onboarding process - from the initial viewing to the move in stage, with consummate professionalism. Recommended. Paul Moloney (newly placed tenant).PositiveProfessionalism
5/5
GoogleBoth Alex and Anton were very helpful in helping us find an apartment. They made communication accessible even though we were overseas. Both are effective, friendly and understanding. I would certainly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFantastic service provided by Simran, Kelly & team whilst we was in the process of purchasing our property. Highly recommend!
Natasha Mankoo thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant Experience. Thank you for the great professional service Stefanie and Anton.
Many thanks Haris for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had previously used another agency in an attempt to sell my property in 2019 and to say it was a disaster from start to finish would be an understatement. From my initial meeting with Carrie I knew my flat was in safe hands. My property was marketed perfectly and within a day of being on the market, followed by 5 viewings I had an offer, within a week my property was sold. Despite the sale coinciding with the worldwide pandemic, Bled reassured and guided me through the process. Bled’s professionalism, empathy and determination to see this through is admirable, and I can’t recommend him and Barnard Marcus enough.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would highly recommend, Diana-Georgiana was incredibly helpful throughout the whole process! Couldn't of asked for better communication and dedication. Very efficent, attentive and professional.PositiveResponsiveness, Quality, Professionalism
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