Barnard Marcus reviews

★★★★★ 5/5

Google

I viewed a property with Taran and Jed on Wednesday, and I was really impressed with the service. They were incredibly helpful taking the time to answer all my questions and explain everything clearly. Both were very polite and professional, which made the whole viewing experience pleasant and stress-free. I really appreciated their friendly attitude and genuine willingness to help. Based on this experience, I wouldn’t hesitate to arrange another viewing or recommend Barnard Marcus.

Daisy · 29 November 2025

★★★★★ 5/5

Google

Extremely pleased with their service. From start to finish, the whole team are professional, very efficient and responsive. With regular viewings and update reports along the way, they keep you in the loop and react very quickly when offers come in. Highly recommend! Thank you to the sales team, especially Jed and Tony and the sale progression, Jill for all your hard-work!!

V · 16 February 2026

★★★★★ 5/5

Google

We recently worked with Mohammad Almansari as our mortgage advisor, and the experience was nothing short of excellent. From our very first meeting, he was professional, knowledgeable, and incredibly patient, taking the time to explain every step of the mortgage process in a way that was easy to understand. What truly stood out was his commitment to finding the best mortgage solution for our needs. He was always available to answer our questions, no matter how small, and consistently went above and beyond to ensure everything moved smoothly and on time. Thanks to Mohammad Almansari, we felt confident and supported throughout what could have been a very stressful process. We wouldn't hesitate to recommend him to anyone looking for expert mortgage advice with a personal touch. Thank you again for helping us secure our home!

Michelle · 29 August 2025

★★★★★ 5/5

Google

I had a really positive experience with Barnard Marcus when buying my first home. Everyone I dealt with was friendly and helpful. Mo sorted my mortgage and he was an amazing support throughout the process; always happy to answer questions and explain things to me. Jed and Hannah were great and Jill was an absolute star who worked so hard to get the sale through. I received a lovely welcome pack upon moving in which was a really nice touch. Thanks to all!

Laura · 29 August 2025

★★★★★ 5/5

Google

I’ve just completed on purchasing a flat. The team, especially Alfie and Hannah, were a great support throughout the process. After missing out on another property in the building complex and knowing my keen interest, they were amazing at alerting me when this property came up a few weeks later, which I’m extremely grateful for

Char · 16 February 2026

★★★★★ 5/5

Google

I can’t recommend this estate agency enough, especially thanks to the outstanding support from Joe. After having a really disappointing experience with another agency, I was feeling stressed and uncertain about the whole letting process. From our first conversation, Joe immediately put my mind at ease. He was reassuring, professional, and genuinely cared about making things right for me. Joe made exceptional decisions throughout to ensure everything went smoothly. He took the time to clearly explain each step, kept me informed, and even handled communication with the landlady on my behalf. The introduction was seamless, and I felt confident and comfortable moving forward thanks to his involvement. His dedication and attention to detail truly went above and beyond. If you’re looking for a trustworthy and supportive agency, I highly recommend this one, and be sure to ask for Joe!

Latoya · 26 May 2025

★★★★★ 5/5

Google

I had an outstanding experience with the Barnard Marcus Addiscombe branch throughout the selling process. From start to finish, the team demonstrated exceptional customer care, always knowledgeable, responsive, and genuinely helpful. A special thank you to Jed and Alfie, who I communicated with most frequently. Their professionalism, expertise, and friendly approach made the entire process smooth and stress-free. I wouldn’t hesitate to use this branch again in the future and will confidently recommend Barnard Marcus to anyone with property-related needs. Truly a super excellent service!

Linda · 12 May 2025

★★★★★ 5/5

Google

An excellent estate agent to deal with , highly professional and I had good experience on buying a house for my son. They were extremely good from start to finish especially Jed, Thomas , Hannah and yes the great Mohamed , mortgage advisor. They were very personal in dealing with the case . Completed well ahead of time with their coordination and cooperation .

Gopikrishnan · 29 August 2025

★★★★★ 5/5

Google

I highly recommend Barnard Marcus Estate Agents following a very positive experience purchasing my first property. Tony John provided excellent support throughout the process, and I sincerely thank him for his professionalism. I also extend my thanks to Sharone Balarajah for delivering an outstanding mortgage service tailored to my needs. I look forward to working with them again.

Dhilan · 16 October 2025

★★★★★ 5/5

Google

Big thanks to Alfie for showing me round to view a couple of properties over the weekend, he’s a really nice guy who is very honest and easy to get along with, anyone looking to buy in croydon I would recommend going to him.

T · 11 January 2026

★★★★★ 5/5

Google

I had a great seamless settling down experience with Barnard Marcus, moving to a lovely flat in south croydon. Charlie in particular did an outstanding job helping us in our home move. I had plenty of questions to ask but charlie was even available out of office hours to respond which helped me to move faster. On the day when the keys were taken over, i had a friendly welcome from Barnard Marcus along with some ameneties of gesture in our welcome pack. Thank you Charlie and the entire team of Barnard marcus in croydon office.

Richard · 27 November 2024

★★★★★ 1/5

Google

Avoid if you're looking for a rental through Barnard Marcus PART ONE. Everything is made into a huge faff and staff are rude. I locked myself out in my slippers , no phone, no payment method. Had to go to my neighbours to use their Google and phone to ring BM. Only to speak to a rude advisor who said they wouldn't be able to give my key without ID. How am I meant to have ID when I'm locked out with nothing???? You ask for every document under the sun at the time of rental, there is certainly documents you can use and things you can ask to verify my identity. Even my name is enough, how would I know what name to make up to match your system if I wasn't the tenant. Staff refused to bring the key over despite it being a 4 minute ride, I don't believe for a second no one had a car to use. Luckily my neighbour had a car and drove me to the office. The whole ordeal was so unnecessarily tedious and no one could even fake empathy. Which is a reoccurring trend with all maintenance and SECURITY issues. You're not doing me a favour by giving me the spare key - you're doing the service that you're paid to provide. I've paid 27k to date to live in this cesspit, the least you can do is help and not make it such a massive inconvenience and be rude about it. I don't ever message about small maintenance, there's so much that happens day to day that I fix myself as I know it'll take eons to get help. Every issue I've raised has been a big deal that I can't fix or afford yet you always air my emails and ghost me. You say people are coming for appointments and no one shows and no one contacts. The only things I have reported in the last 18 months have been serious issues and the response has been unacceptable: - A sewage leak in the garden, flooded the whole garden and biohazard waste was not properly removed. My personal items were used and contaminated - brooms and mops were used and left behind, no substitutes given. Which I then had to dispose of. - Someone tried to BREAK IN to my garden and kicked a massive hole in my door and busted the lock. I'm a single woman living alone, not only was that a scary experience to happen on its own but it was exasperated by BM not taking it seriously. I had to repeatedly call the phone line to beg someone to be called out to lock my property and protect my belongings. - The garden fence is precariously balanced on some crumbling brickwork. Every time there was strong wind it would fall lower and lower until it collapsed. I didn't use the garden for the whole time I lived there as it was such a crappy environment to be in, biohazard pun intended. The fence issue was reported by the neighbours on the other side, I reported it, it was left for months until the other neighbours had enough and came to my door to complain and ask for the landlords number directly. It put me in an awkward position with the other neighbours as they thought I wasn't reporting it and didn't care.

Osiris · 30 July 2024

★★★★★ 1/5

Google

Avoid if you're looking for a rental through Barnard Marcus PART ONE. Everything is made into a huge faff and staff are rude. I locked myself out in my slippers , no phone, no payment method. Had to go to my neighbours to use their Google and phone to ring BM. Only to speak to a rude advisor who said they wouldn't be able to give my key without ID. How am I meant to have ID when I'm locked out with nothing???? You ask for every document under the sun at the time of rental, there is certainly documents you can use and things you can ask to verify my identity. Even my name is enough, how would I know what name to make up to match your system if I wasn't the tenant. Staff refused to bring the key over despite it being a 4 minute ride, I don't believe for a second no one had a car to use. Luckily my neighbour had a car and drove me to the office. The whole ordeal was so unnecessarily tedious and no one could even fake empathy. Which is a reoccurring trend with all maintenance and SECURITY issues. You're not doing me a favour by giving me the spare key - you're doing the service that you're paid to provide. I've paid 27k to date to live in this cesspit, the least you can do is help and not make it such a massive inconvenience and be rude about it. I don't ever message about small maintenance, there's so much that happens day to day that I fix myself as I know it'll take eons to get help. Every issue I've raised has been a big deal that I can't fix or afford yet you always air my emails and ghost me. You say people are coming for appointments and no one shows and no one contacts. The only things I have reported in the last 18 months have been serious issues and the response has been unacceptable: - A sewage leak in the garden, flooded the whole garden and biohazard waste was not properly removed. My personal items were used and contaminated - brooms and mops were used and left behind, no substitutes given. Which I then had to dispose of. - Someone tried to BREAK IN to my garden and kicked a massive hole in my door and busted the lock. I'm a single woman living alone, not only was that a scary experience to happen on its own but it was exasperated by BM not taking it seriously. I had to repeatedly call the phone line to beg someone to be called out to lock my property and protect my belongings. - The garden fence is precariously balanced on some crumbling brickwork. Every time there was strong wind it would fall lower and lower until it collapsed. I didn't use the garden for the whole time I lived there as it was such a crappy environment to be in, biohazard pun intended. The fence issue was reported by the neighbours on the other side, I reported it, it was left for months until the other neighbours had enough and came to my door to complain and ask for the landlords number directly. It put me in an awkward position with the other neighbours as they thought I wasn't reporting it and didn't care.

Avasarala · 27 July 2024

★★★★★ 5/5

Google

Mo helped us secure our mortgage about a year ago and made the whole process so much easier than we expected. He broke everything down in a way that was easy to understand and was always approachable and easy to talk to. Mo struck the perfect balance between being personable and professional, and he even helped us negotiate on the purchase price of properties, which was a huge bonus. We’d happily recommend Mo to anyone looking for a great mortgage advisor.

Emre · 31 December 2025

★★★★★ 5/5

Google

Stefanie Naraine was an absolute professional. She and her team took my case very seriously and in less than a week I got my dream house. I must thank Anton as well for taking the time to find me a befitting flat. Barnard Marcus has amazing letting agents like Dayna who swiftly came to welcome me. Stephanie also gave me a surprise welcome gift with healthy nibbles and vouchers and important first week things to get started. God bless you guys and may you continue to support people with their housing needs.

Hanah · 16 April 2024

★★★★★ 5/5

Google

Our experience with Barnard Marcus estate agents, especially Jed, was truly remarkable. Jed made the whole house-hunting journey feel like a breeze. He took the time to understand what we were looking for and patiently guided us through the process. With his help, we found our dream home without the usual stress and hassle. I couldn't recommend Barnard Marcus and Jed more if you're in need of a friendly and dedicated estate agent. Thank you Jed and Barnard Marcus!

Johan · 16 April 2024

★★★★★ 5/5

Google

Shoshana has been brilliant handling our letting and such a nice person too :)

Joe · 16 March 2026

★★★★★ 5/5

Google

Thank you for going above and beyond throughout the entire process. The team was extremely professional and accommodating, and the completion candle was a lovely personal touch. From our first viewing with Tarin to the constant communication and support from Jed, everything ran smoothly. As first-time buyers, the whole experience was seamless and stress-free, and we couldn’t be happier with how we were supported.

Nicole · 16 February 2026

★★★★★ 5/5

Google

Shoshana was brilliant. Great communication

Festus · 26 March 2026

★★★★★ 5/5

Google

I recently bought a property through the agency and the support through sales progression was brilliant. questions were always answered and i never had to wait for communication. Jill in particular was very helpful and proactive in getting things resolved - really helped to ease stress.

Leah · 16 March 2026

★★★★★ 5/5

Google

Great Estate Agents, Especially Afie who has been my go to agent, dedicated and organised, has gone above and beyond to help me find my Home 5 stars to Alfie 🤗😃 …

Kenny · 15 March 2025

★★★★★ 1/5

Google

It seems that an experience of discrimination was a systemic issue with this branch. Three years ago I had the misfortune of dealing with the previous branch manager. He was actively discriminating against people on low incomes. This was in …

Vicki · 2 April 2026

★★★★★ 5/5

Google

I recently purchased my house through Barnard Marcus. They provided a great service. All departments from the sales and progression teams were helpful, professional, and responsive. It is always a challenging time however they were always on hand to navigate through. Big thanks to Jed and particularly Carla.

Sean · 23 June 2024

★★★★★ 5/5

Google

After having some issues with previous agents I was happy to come on board with the rental team here. Shoshana especially was incredible. Really attentive and found me someone quick and a perfect profile what I needed. Grateful to her and the team.

Joanna · 16 February 2026