Trusted Agent profile

Barnard Marcus reviews

4.2

★★★★★ Great

232 reviews across 2 platforms

50 Lower Addiscombe Road, Croydon, Surrey CR0 6AA

Barnard Marcus's Surrey office at 50 Lower Addiscombe Road is rated 4.2 out of 5 across 232 reviews on two platforms, including 230 Google reviews rated 4.2. The 2 Yell count is for the whole business. Checked 9 October 2026.

Google logo

4.2 / 5

230

Reviews on Google

This office

Yell logo

3.0 / 5

2

Reviews on Yell

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Surrey office, from every platform, shown as written. First names only.

5/5

Google

Bought once through them and sold twice! Always a lovely team who are quick to respond and have definitely gone above and beyond more than once to get the sale through. Shout out to hannah and jill on the latest sale :)

L · 16 February 2026

Agent replied · 16 April 2026

Thank you for your amazing review! We are thrilled to hear about your success with us. Our team is dedicated to providing top-notch service and we are so glad we could help with your sales. We will make sure to pass along your shout out to Hannah and Jill. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

Anton Harvey is an arrogant individual who we had the displeasure of dealing with when we let a property. The property was actually listed with another BM branch, even though it was supposed to be with this one. The lady from the branch we contacted had to constantly chase and ask Anton for keys to show us the flat, as he was loath to let her deal with the property as she wasn't from 'his' branch. She dealt with delays, bullying tactics and anger from Anton which made us uncomfortable on her behalf. On move in, he gave us a non working key and when mentioned he was sarcastic and insinuated I wasn't using it properly. After snatching it off me and trying it himself he had to agree it was faulty. We find him unpleasant and rude to deal with. He thinks that tenants are beneath him and is generally a bit of a bellend. The property was overpriced and poorly maintained.

K · 16 April 2024

1/5

Google

Awful experience with this location and company in General from start to finish! No accountability, as stories did not match those of the landlords and was just basically passing the buck, with blatant disregard for the contract. Over 1 week past the security deposit repayment date, and not even an apology. My advise is to save yourself from the additional headache, as agencies are meant to ease the process and not complicate. Trying to find the silver lining but there is none for this place. Sorry.

James · 27 December 2024

Agent replied · 23 December 2024

Hello James, I'm truly sorry to hear about your disappointing experience with us. We strive to provide a seamless service, and it's clear we fell short in your case. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations Team

5/5

Google

Anton Harvey was amazing, he was really professional and a hard worker, often calling out of hours because he had been busy but was conscientious and wanted to make sure he got back to me. Anton was always extremely personable and lovely to deal with. Anton had the difficult task of getting our tenants signed up just before lockdown and he did everything possible to ensure it all went to plan. Thank you Anton for all your help, for finding us lovely tenants and making sure it all went through. MargPositiveResponsiveness, Quality, Professionalism, Value

Margaret · 13 June 2020

Agent replied · 12 June 2024

Hello, thank you so much for taking the time to provide our Croydon team with a 5-star review. We are so happy to hear Anton and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

A huge thank you to Mo Almasri for helping us buy our first house! He was an absolute legend throughout the whole process. Mo didn't just handle the mortgage side of things; he really looked out for us at every stage of the purchase. He was super approachable, easy to talk to, and worked incredibly hard to make sure we got the best deal possible. We’d happily recommend him to anyone looking for a top-tier advisor.

Srinivasan · 8 January 2026

5/5

Google

I chose Barnard Marcus to sell my property as I knew they'd get the job done. Thanks to Kelly, Jed and the rest of the team for making it happen, and thanks also to Carla who did a great job when things got stressful.

Kim · 16 April 2024

Agent replied · 12 June 2024

Thank you for taking the time to leave us this amazing 5* review Kim. Kind regards Lucy, Customer Relations.

5/5

Google

I m very happy with the service at the agency. They have been proactive and I had a buyer quickly. Hannah and Jill I worked with were very helpful. I highly recommend them.

Anna · 16 March 2026

Agent replied · 16 April 2026

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Carrie and the team (esp. Tony) were excellent during my recent sale through Barnard Marcus. Incredibly helpful and hard working throughout the process and excellent communication at every stage as well. I would thoroughly recommend working with Barnard Marcus.

Alex · 16 April 2024

Agent replied · 12 June 2024

Hi Alex, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

1/5

Google

Worst agency EVER! DAYNA and ANTON. We gave our notice, paid in advance, to move in on 20th of July and they kept delaying.. on 25th of July (today) they just don't answer the phone. The day before they said they were waiting for the landlord. DAYNA had all the documents since the begining of the month, went on holidays and didn't pass the information to her coleague ANTON. Anton took a week and half to process the documents and references and till today didn't gave us an answer. Super unprofessional. I do not recommend their services.

Sofia · 16 April 2024

Agent replied · 12 June 2024

Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic customer service from sosana, very professional and insightful and helped me to find somewhere that suited my needs very quickly! Thanks again!

Rachel · 16 February 2026

Agent replied · 16 April 2026

Thank you for the wonderful review! We are thrilled to hear that our team member, Sosana, provided excellent customer service and helped you find the perfect solution quickly. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

AAA+ service given by Shoshana. Keep me notified all throughout the process. And always available to help

Simon · 2 April 2026

Agent replied · 16 April 2026

Thank you for your kind review! We strive to provide AAA+ service to all of our customers, and we're thrilled that Shoshana was able to keep you informed and assist you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Kelly:- Just wanted to thank you so very much for your professional advice and support to sell Mum's flat. This was not an easy thing for me to do, Mum and my step father moved into the flat 40 odd years ago, Peter passed away 15 years ago and Mum refused to move, or change a thing, consequently when she passed last year, it needed a complete makeover and was not 'an easy' property to sell. Thanks to Kelly's advice the property sold for £8k more than expected and the legal process went smoothly from start to finish. I highly recommend Kelly, Bernard Marcus Estate Agents.

Cheryll · 16 April 2022

5/5

Google

Huge thank you to Carrie and Tony for helping get my daughter and I a great little place to call home. Very grateful.

Emmo · 16 April 2024

Agent replied · 12 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I'd like to express my gratitude to Jed, Carla, and Tony for their invaluable assistance in finding my new family home. Their dedication and flexibility in working around my busy schedule made the process so much smoother. Spending Saturdays with Jed and Tony searching for the perfect property felt like a true partnership, and I'm now excited to turn it into a place I can truly call home. Thank you!

Sim · 16 April 2024

Agent replied · 12 June 2024

Thank you for your glowing 5* review and your kind words Sim Sim. Kind regards, Lucy, Customer Relations.

5/5

Google

Great company highly recommend. I found a apartment I was interested and contacted Barnard Marcus for more information. Ashley has been great throughout the process from start to finish. He constantly kept me updated on everything and made sure the apartment was ready for me. Ashley made the process more easier for me and understanding. I’m very pleased and excited for my new home thanks to Ashley. I will definitely use them again if needed in future and also I recommended this company and mainly this branch to my family members aswell. Thank you all very muchPositiveProfessionalism, Value

Shanice · 27 August 2021

5/5

Google

My experience with Barnard Marcus has been amazing! I’d like to give a special thanks to agent Alex Breen, me and my partner had been searching for somewhere to live for ages with no hope as soon as we spoke to Alex he immediately found me a property to our standards and circumstances. He was super understanding and updated us daily, made us feel really comfortable and excited for our first home together. Such a professional agent and got our documents out the way so quickly! Thank you so much for helping us take the next step in our journey we’ll appreciate it for a life time! Highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Goldenrahrah · 27 August 2021

4/5

Google

I dealt with Jed, who was very informative about the property and communicated everything regarding my purchase with efficiency.

Xiaqua · 16 April 2024

Agent replied · 12 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Hello, I am Dimitrina Dimitrova. We called your agency for help, we needed to rent a house. And on Saturday on 15.08. your agent arranged a viewing very quickly. I want to express special thanks to this charming agent Alex Breen, an amazing young man who welcomed us kindly and presented the apartment with incredibly kind words that immediately convinced us that this is the home we are looking for. I have no idea how long Alex has worked for the agency, but I'm impressed with his performance. No matter how many times we contacted him for questions we had, so many times he gave comprehensive answers. Thank you Alex on my behalf and on behalf of my family. You're a wonderful person . We wish you luck and success in work and life. be happy

Dimitrina · 13 June 2021

5/5

Google

Alex Breen was a wonderful person and though he is new he did his job very well. He managed to find us a property that we love In a short amount of time and is still doing his best to help us win this property. We went to a viewing with him and since the second we arrived he was extremely nice to us. I can confirm he knows how to do his job very well and any time we had any questions about the property he was always opened to talk with us and make sure our inqueries were answered. Alex is very efficient with his work too, he managed to help us finish all the documents for our property in less than 2 days. Furthermore I'm very optimistic that everything will go well as he helped us so much and assured us everything will be ok. I'm so incredibly pleased with his work and I believe is indeed one of the best agents Ive worked with and believe me I've spoken to many agents recently but Alex was deffenetly the best one.PositiveQuality

Simona · 13 June 2021

5/5

Google

Hi, i was very impressed with Alex Breen’s work as he was an amazing agent. We contacted many agencies for help to find us a new home and as soon as we spoke to Alex he helped us immediately. He arranged us a viewing instantly and managed to get our paperwork done in less than 2 days. He was absolutely amazing and I’m very pleased with how things are working out so far. I’m so thankful to him for helping us and I wish him the best of luck. I highly recommend him to you as I’m truly amazed.PositiveQuality

Dimonikolov · 13 June 2021

5/5

Google

I have just rented a property on Oval Road and the team at Barnard Marcus have made the experiance as easy as possible. Alex showed me aroud 5 properties in order to find the perfect place, i would recommend Alex, Leya and Jasminw to anyone looking to move into the area.

Davood · 13 June 2020

Agent replied · 12 June 2024

Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!

5/5

Google

Stefanie and Anton made our move-in process very smooth and communication was great the whole way through!

Equiana · 16 April 2024

Agent replied · 12 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Barnard Marcus helped us sell our flat. From the beginning they were extremely professional and set very realistic expectations based on their extensive experience. Thank you Carrie. Throughout the process, they were very supportive and were there to answer my numerous questions. Many thanks to Tony who would always respond in such a timely manner that alleviated all our concerns. I would highly recommend.

Sokratis · 16 April 2023

5/5

Google

Went to my viewing the other day and was shown around by this Lovley gentleman named Reece. Brilliant experience, he knew so much about the accommodation and the surrounding area it was an excellent service, I will defiantly be coming back here again for my further viewings and will be requesting him again, Thank you. 👍 …

Alice · 29 August 2024

Agent replied · 26 August 2024

Thank you for your thoughtful 5* review Alice! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Barnard Marcus's Google reviews

Questions about Barnard Marcus

How many reviews does Barnard Marcus have?

Barnard Marcus's Surrey office has 232 reviews across two platforms: 230 on Google, 2 on Yell (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Barnard Marcus's rating?

Barnard Marcus is rated 4.2 out of 5 across all 232 reviews, and 4.2 out of 5 on Google from 230 reviews, checked 9 October 2026.

Where is Barnard Marcus's Surrey office?

Barnard Marcus, 50 Lower Addiscombe Road, Croydon, Surrey CR0 6AA.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.