Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst estate agents I've ever dealt with. Polite to your face but telling lies constantly and exhibited threatening behaviour when I challenged them. These are some of the most unscrupulous people I have ever met. I would suspect that any positive reviews here have been written by them!
Smith · 14 June 2017
★★★★★ 1/5
GooglePhotographs of already sold properties are advertised as for sale
Adedeji · 13 June 2020
Agent replied · 12 June 2024
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleI recently took on a rented property via Barnard Marcus. My particular estate agent was charming; understood and was sympathetic to my needs; punctual and efficient. I got exactly what I wanted, and I even got a hug when I collected the keys!
They are great.
Neal · 14 June 2018
★★★★★ 5/5
GoogleOur advisor was Jean Carlo and he was just amazing! Buying a house can be stressful but he supported us from start to finish! He explained the process brilliantly, reassured us constantly and was always on our side! HIGHLY recomend!
Samiat · 13 June 2020
★★★★★ 5/5
GoogleI let my property through this agent they found me a quality tenant extremely quickly. The communication is the best I have received from any agent I have rented my properties through and I have now allowed them to manage all 3 of my properties.
Morgan · 14 June 2017
★★★★★ 5/5
GoogleWe have really struggled to find the right place to move, however Jasmin from Barnard Marcus did everything she possibly could to ensure we find the right property! I am very grateful for Barnard Marcus and Jasmin thank you so much !
Barbara · 14 June 2019
★★★★★ 5/5
GoogleTavon came and validated my property, such an amazing service, would definitely recommend using them to anyone looking to let a property - ask for Tavon, he will take care of you. Thank you Barnard Marcus very enjoyable experience
Mauren · 14 June 2018
★★★★★ 5/5
GoogleAlex and Anton in lettings were very professional, helpful and very responsive. The turn around was quick and they were both very lovely, would recommend to anyone!
Laur · 13 June 2021
★★★★★ 5/5
GoogleI had a really good experience finding a property through this agent. I was very pleased with the support and advice that was given too me by this great lettings team! Thank you very much.
Jazz · 14 June 2017
★★★★★ 5/5
GoogleExcellent service from Diana she was very helpful, understanding and very professional.
Would use again thank you so much for your support.PositiveResponsiveness, Professionalism
Tx · 9 December 2021
★★★★★ 5/5
GooglePerfect service especially from Dayna, from start to finish...
John · 16 April 2023
★★★★★ 5/5
GoogleExcellent service from Diana she was very helpful, understanding and very professional.
Would use again thank you so much for your support.PositiveResponsiveness, Professionalism
Toneka · 13 June 2021
★★★★★ 1/5
GoogleStaff are rude and not very helpful
Flexx · 16 April 2023
★★★★★ 5/5
GoogleVery prompt to acknowledge my request and the team, specially Ashley A have been very efficient and professional.PositiveResponsiveness, Quality, Professionalism
Steeve · 27 August 2021
★★★★★ 5/5
GoogleGreat team. I recommend any landlords, tenants etc to work with Anton, very professional and punctual.PositiveResponsiveness, Professionalism
Omar · 13 June 2021
★★★★★ 1/5
GoogleReally poor service and complete lack of communicationNegativeResponsiveness, Quality, Professionalism
Liam · 13 June 2022
★★★★★ 1/5
Googlecompletely useless! asked 100 questions taking all details then saying they cannot show the property what a waste of time! no wonder they closing many branches
Bobby · 15 June 2014
★★★★★ 1/5
GoogleReally poor service and complete lack of communication
Liam · 16 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
Simion · 16 October 2025
Agent replied · 14 January 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
★★★★★ 5/5
GoogleThe staffs are helpful & professional!
June · 13 June 2021
★★★★★ 4/5
GoogleRating only, no written review.
Likezo · 16 September 2025
Agent replied · 14 January 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
★★★★★ 5/5
GoogleGood service I’ll recommend it
Samuel · 13 June 2021
★★★★★ 4/5
GoogleNo probs.Efficient Estate agent.
Becky · 13 June 2021
★★★★★ 2/5
GoogleOk customise service
Mark · 13 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.