Bairstow Eves Surrey reviews

★★★★★ 5/5

Google

I bought a property through Bairstow Eves Estates Agent Purley. I am very grateful to have Luke (the branch manager) took care between me and the seller. It wasn’t easy at all I must say (it was like a full marathons!), there were so many challenges and unknowns throughout the whole process, one after another and another one. From the beginning until completion, for 5 months Luke was always there whether by WhatsApp messages, emails or phone calls to help, to find out, to follow up and to answer all queries and activities. He was honest, approachable, responsive and informative. He consistently engaged with both seller and buyer parties (incl. solicitors) to ensure everything is continue moving forward until completion, the final finishing line. Not to mention, Luke also went the extra miles and visited the property for few times based on my requests to take some videos inside the property when I can’t be there. Even after completion, Luke was still there to offer his help...

Mc · 26 August 2020

★★★★★ 5/5

Google

I had an excellent experience purchasing a property through Bairstow Eves recently. My regular contacts Camilla and Sophie were both helpful and efficient. They were quick to find out the answer for any of my queries with the property, and offered useful suggestions as to where to find them if they couldn't answer. The in-house broker Jess was also very good at finding me the cheapest mortgage for my needs (confirmed via subsequent searches on money comparison websites) and made the process completely painfree for me. They were very quick to communicate regarding any development and progress. Highly recommended and I will probably be using them when it comes to selling the place in the future.

Brian · 26 August 2020

★★★★★ 1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

★★★★★ 5/5

Trustpilot

Thank you Lisa Brookes

Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Grant · 1 March 2024

★★★★★ 2/5

Google

Unable to conduct valuation due to mornings being admin time for staff and had multiple requests to change timing off visit. When stated this was not suitable agent became persistent after. As the a potential client l felt I was being inconvenient to them.

Chris · 7 January 2026

★★★★★ 5/5

Google

Probably the easiest rental process I've ever been through. Will was incredibly patient, relaxed, and understanding the whole time. His 15 years of experience shows. In the office, Petya provided clear and organized information, which completed the agreement very smoothly. I highly recommend this branch of Bairstow Eves.

Ahmed · 15 June 2025

★★★★★ 5/5

Google

Sam Goodman, ably assisted by her smart and punctual ‘boys’ Calum, Richard and Jack, provided a friendly and professional service in selling our home for a fair price. If there is one person you want in your corner when dealing with your most important financial asset it’s Sam. She has the experience and acumen to deal with all the vicissitudes that will crop up during this stressful time, and provides a calming, businesslike approach in helping you deal with the realities, while maintaining the focus of maximising financial returns for you. Good communication from the team, and you felt they were on top of game at all times. If I had to go through the process again, I would use them again without hesitation, which says it all.

Andrew · 19 November 2024

★★★★★ 5/5

Google

A huge thank you to everyone at Bairstow Eves Purley for being so helpful with my recent move from Australia back to the UK I received nothing but 5 star friendly service from Tom, Julie and Sophie in the office and this has continued with Demi since moving into my rented property. Demi has been a fantastic property manager so far, she has brilliant communication skills, has replied to my emails quickly and has done everything she can to ensure a smooth and stress free move for me :) I would definitely recommend Bairstow Eves Purley to friends and family.

Sasbates · 27 August 2019

★★★★★ 5/5

Google

I would like to thank all at Bairstow Eves Purley especially Luke, Sophie and Camilla for the excellent service they gave us whilst selling our home. We had been badly let down by another local estate agent; so we were loath to use another. When we met with Luke we had explained the sensitivity of the situation and the need to sell the property as we had done with the other agency. The difference being that Bairstow Eves took this on board and Luke, Sophie and Camilla communicated with me throughout. The marketing of the property was handled really well as were our expectations this gave us confidence that the property would be sold. The contractual phase of the sale was also handled very well and I was kept in the loop through out My family and I have nothing but praise for the way we were dealt with. Thanks again to Luke, Sophie and Camilla. I would have no hesitation in recommending Bairstow Eves Purley

Carol · 27 August 2019

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?!

Bev · 4 September 2026

★★★★★ 5/5

Google

The day I went to register with Bairstow Eves, Camilla welcomed us. From that day on the whole Bairstow Eves team started to send quite relevant properties to us, from different headquarters and from the same office; with time I got to know many of the staff. Everyone is kind and wants to help. Especially Camilla who is a young lady who knows how to listen, who really understands what your needs are, who cares. She is not a lady of so many words, but she answers precisely and clearly, if she doesn't know the exact answer, she asks and then comes back to you. In two words, she is: efficient and kind. I want to give Bairstow Eves five stars.

Lupita · 27 August 2018

★★★★★ 5/5

Trustpilot

Excellent service.

We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. 🎉

Gareth · 15 December 2023

★★★★★ 5/5

Google

great service received from the lettings team. Found me a tenant straight away, I would definitely recommend using Bairstow Eves. Many thanks to Amy and her team at the Purley branch for all their efforts.

Danny · 11 August 2024

★★★★★ 5/5

Google

Full marks to Luke and his team at Bairstow Eves Purley. The selling process has had its journey because of the Covid19 pandemic and subsequent delays but I have been dealt an excellent service selling my house and associated negotiations with the house chain and I feel I definitely made the right choice for Bairstow Eves to handle the process with Luke supplying advice and reassurance throughout. Many thanksPositiveResponsiveness, Professionalism

Graham · 26 August 2021

★★★★★ 4/5

Google

Just recently let a property through Bairstow Eves. Ignas was the letting agent. I fond him an excellent negotiator. He secured a discount on fess and on the monthly rent of the property for me. Ignas was very professional throughout our dealings and a credit to this agent. Only experience I had that could have being better is being told there was issue with my wife's visa and then it was ok again. This caused my family huge stress at the last minute. This should have being advised earlier in the letting process and should have being researched properly. With that said things happen and bairstow eves resolved this quickly and efficently and am very happy now.

Cronan · 27 August 2017

★★★★★ 5/5

Google

After a year trying to sell with a local agent and no joy, i sold my house within 2 months with Baistow Eves purley. James and his team went way beyond what an agent should do. They were always at the end of the phone with expert advice. I cannot thank them enough! Thankyou to James, Bella and Jamie For selling my house, and especially to Bella for your oustanding work and being on call at all hours of the day and even weekends!

Alex · 27 August 2017

★★★★★ 5/5

Google

I would highly recommend Isabelle Salih-Wisdom. Miss Salih-Wisdom is an amazing individual. She promised to find me a buyer for my property and within 3 weeks of her being instructed she found me another colleague to assist her in finding a buyer. Miss Saleh-Wisdom is a woman of her word, she is persistent and has a genuine desire to find her clients the home they are looking for however long and however hard the challenge may be. She goes the extra mile to deliver a greater than expected service and invests her time in the project. I would highly recommend her if you are looking for a professional with the heart of a dolphin but a mind of a shark.

Shejal · 27 August 2017

★★★★★ 5/5

Google

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Niall · 27 August 2017

★★★★★ 5/5

Google

With an extremely aggressive market, Luke and his team relentlessly sought to sell our house , with nearly 30 viewings to achieve a satisfactory asking price and enable us to purchase our new house. They truly took this sale in their stride and allowed me the time to concentrate on the purchase. Special thanks to Sophie, always keeping me upto speed with her very welcoming, bubbly nature. Thanks guys, Tom & Claire Purley.

Tom · 26 August 2020

★★★★★ 5/5

Google

I would like to say a huge thank you to Jamal at Bairstow Eves. He has been nothing but pleasant and helpful. He took the time to show us the property in depth and answered our questions honestly and explained everything really well. Communication has also been fantastic with Jamal and the rest of the team. Thank you again!

Samantha · 26 August 2022

★★★★★ 5/5

Trustpilot

Bairstow Eves, Sudbury

I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig

Happiness1 · 17 August 2023

★★★★★ 1/5

Trustpilot

I would strongly discourage anyone from…

I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.

Emilie · 11 February 2026

★★★★★ 5/5

Google

Very good service, Samantha and Callum were really helpful and professional and efficient. I can’t wait to do business with these guys again. Thank you very much for all your help

Farhat · 26 July 2024

★★★★★ 5/5

Google

We were delighted with the service we received from Bairstow Eves Estate Agents Purley. Luke, Sophie and Camilla were fantastic and helped make the process as smooth as possible through the entire transaction. They were quick to respond to enquiries, happy to arrange (second and third) viewings. Nothing was too much trouble. A very impressive and professional service and in my opinion a cut above the rest. Keep up the good work!

Punit · 27 August 2019