Bairstow Eves reviews

★★★★★ 5/5

Google

I recently worked with Bairstow Eves for my rental search, and a special thank you to Mr. Jamal, who was incredibly helpful throughout the process. From our first interaction, Mr. Jamal was professional, attentive, and genuinely cared about finding the right property for me. He took the time to understand my needs and provided excellent options that matched my criteria perfectly. The viewings were well organized, and Mr. Jamal was always available to answer my questions and address any concerns. Once I found my ideal home, he made the application process seamless and stress-free. I highly recommend Bairstow Eves, especially Mr. Jamal, for anyone looking for a dedicated and knowledgeable letting agent. Thank you for making my experience so positive!

Praneeth · 2 November 2024

★★★★★ 5/5

Google

William Donkor is such a brilliant agent. I felt very much at ease and comfortable from the very first time I met him at the property. Right from the beginning he made the whole experience very simple and straightforward. He was extremely welcoming and remained so throughout the checking process. His reassuring attitude through phone calls and feedback is second to none. Thanks a lot William.

Agnes · 24 April 2025

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Google

My experience with Bairstow Eves, Purley was nothing but pleasant and stress- free! They understood the anxiety that can come with finding a new property to rent and really put me at ease that they had things under control from the get-go. Both Ivo and Sophie's communication/ responses were extremely timely, professional and friendly and they provided clear instructions & information of next steps throughout the whole experience. When coming in to sign final documents and collect keys, Julie was lovely and super informative with all the final things I needed to know. Overall, the team were outstanding and I'd recommend them to anyone.PositiveResponsiveness, Professionalism

Ellie · 26 August 2022

★★★★★ 5/5

Google

Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area. Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day. Julie was amazing at finding a tenant to move in only a few days after completion. Also, thank you to Camilla who sold me my first buy-to-let in the area.

Msl · 26 August 2022

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

Very helpful, understanding of mine and my family’s needs, reassuring, helped with finding the right property for me. Both Jamal and Amy were very helpful, got back to me as quickly as they could regarding any questions I had. Couldn’t ask for a better letting agency.

Holly · 2 November 2024

★★★★★ 5/5

Google

Buying our first property with Bairstow and especially Sam Goodman only took 2 months start to finish! Sam was very helpful and great at chasing everyone up involved in a polite, understanding manner. She made the experience quicker and simpler for us as much as she could. We would definitely recommend!

Farzana · 11 August 2024

★★★★★ 5/5

Google

Outstanding service,Mr Will is a great agent and definitely deserves a promotion!!highly recommend

Spry · 15 November 2025

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026

★★★★★ 5/5

Google

Been an absolute pleasure working with Ivo and everyone at Bairstow Eve to transition into our new home. From the first viewing to receiving our keys there has been zero issues, great communication throughout the process. My family couldn’t be anymore prouder Well done Ivo and team ❤️🖤

Levi · 26 July 2024

★★★★★ 5/5

Trustpilot

Bairstoweves recently acted on my…

Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)

Nicky · 17 March 2025

★★★★★ 1/5

Google

Ivo is hands down the worst letting agent I’ve ever had the displeasure of dealing with. Not only did he lie to my face on the viewing he is now refusing to issue me with a signed copy of my tenancy despite the fact I’ve been living here since October. He is rude, ignorant and totally unprofessional.

Jade · 29 December 2023

★★★★★ 1/5

Google

I have just rented a flat with them and they are quick and responsive and very reliable. Specail thanks to Ivo The Above was the comment I left when I was given false promises by the agents and they are the most unprofessional bunch of people you will be dealing with if you choose to do so. 1. Promises that they don't honour 2. Rude staff who fake care only till they receive the money and then they are like who are you? 3. I was told by my friend mentioned above that they don't care about tenants its only Landlords who matter to them. 4. Trying to escalate to the Branch Manager was a waste of time and was faced with humiliation. 5. Eventhough they made mistakes by giving false deadlines and promises i paid the cost of £800 for a flat i never moved into. 5.trying to dump damaged properties with promises to fix but guess what ?nothing happens when you move in. luckily I didn't. Its not the whole Bairstow Eves team to blame but a people like above mentioned individual and his Branch Manager bring a very bad reputation for the whole multinational organisation.NegativeProfessionalism

Azad · 26 August 2021

★★★★★ 5/5

Google

I had a really great experience working with William Donkour. He was kind, patient, and very helpful throughout the whole process of getting my house. He made everything easy to understand and was always willing to support and answer my …

Daniel · 19 March 2026

★★★★★ 1/5

Google

Friendly stuff ,unexperienced but friendly until the date we received our flat's key,after that date and for the rest of our renting period almost 1 and half year they are disappeared as letting agency . They only care for the tenants to sign contracts and get paid their commission. I was believed Acorn was the worst but Bairstoweves (Purley office) is far the worst. I don't recommend anyone to use them .

Ioannis · 26 August 2022

★★★★★ 5/5

Google

A big thank you to Amy for finding me a tenant for my flat. She was very proactive from the start, motivated and driven to get me the rental I needed. Would recommend Bairstow Eves over Andrews, who played down my rental expectations, which was no more than the market rent.

Kai · 28 March 2024

★★★★★ 5/5

Google

I recently completed on the purchase of my new home through Bairstow Eves Purley and had a very positive experience. Buying a property can be stressful at times, but Sam, the branch manager, was excellent throughout. She was attentive, …

Nicole · 16 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with the Assistant lettings Manager William Donkor from start to finish, he was professional, responsive, and genuinely helpful. He made the whole process smooth and stress-free, always keeping me informed and …

Affi · 2 April 2026

★★★★★ 5/5

Google

It was a lovely experience to use Bairstow Eves' services for selling our house in Purley. Our main contact was Aimee who was very professional and readily available to address any queries or concerns during the entire process. With Kerry, Aimee and the team they made the whole process very easy for us. We would certainly recommend Bairstow Eves'.

A · 26 August 2023

★★★★★ 1/5

Google

On recommendation from someone we decided to use their service to rent our flat. Worst communication from the Manager Julie. Even though I confirmed with them a month ago there was no advertisement of our flat nor they shared the details with other branches. I tried to ring their number but either no reply or someone will take a message but again no call back. I do not recommend Purley branch due to poor service.NegativeResponsiveness, Quality, Professionalism

James · 26 August 2021

★★★★★ 5/5

Trustpilot

Staff at this branch especially Mia has…

Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!

Victoria · 12 May 2026

★★★★★ 1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

★★★★★ 5/5

Google

We couldn't recommend Luke and his team more highly. On top of the Brexit shenanigans and a clutch of prospective buyers deliberately trying to exploit a falling market, we were worried that getting a decent price for our home, or selling it at all, was a particularly big 'ask'. Luke impressed us from the off with sound, intelligent advice and a personal service that was second to none. He was friendly, approachable, open and honest; and, importantly, always there at the end of the phone. So, we pretty much put ourselves in his hands. To say that achieving the sale was challenging would be a classic understatement! It was a stressful roller coaster ride with some unpleasant surprises and difficulties along the way. On more than one occasion, we honestly thought it was 'game over'. But Luke never stopped fighting our corner. He successfully navigated us through some pretty choppy waters when some serious issues threatened our sale and, in the end, against the odds, hauled us over the finishing line. Also, given the difficult market conditions, he got us a pretty decent price. So, we were able to breathe a massive sigh of relief and break open the champers! A truly great result and we raise our glasses to Luke and his team. Thanks for everything, guys, especially you, Luke; we owe you.

Ian · 26 August 2020