Bairstow Eves Surrey reviews

★★★★★ 5/5

Google

William Donkor was very helpful during the whole process and he made sure that everything runs smooth with his constant clear communication. I can't wait to move in and Thanks again Will

Brenda · 2 April 2026

★★★★★ 4/5

Google

Sam was helpful with the purchase of the property. There were a few efficiencies that couldve been made - as is in any process. My name was spelt wrong in the initial checks that caused a little double work (by another colleague I think?). Either way the process was smooth and we were in contact most of the process. Albeit it was more us giving the agency an update on where we got with things than the other way about. Regardless everything - Sam has been very helpful in answering all the possibly dumb questions I had when it came to the sale.

Roopal · 11 October 2024

★★★★★ 5/5

Google

Amy has been amazing. She found me the perfect property and was very attentive and helpful throughout. Sadly this one wasn’t for me (for personal reasons) and I am looking forward to the property hunt starting again soon with the help of Amy!!

Sian · 17 December 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

We had an exceptional experience working with Jamal during our move to our new home. From the very beginning, he was very professional, attentive, and genuinely dedicated to helping us . Jamal was always available to answer any questions we had, guiding us through every step of the process with patience. What stood out most was his personalized approach, he truly understood our needs and went above and beyond to make sure we felt comfortable and informed throughout the entire experience. We couldn't have asked for a better agent in our home-renting journey. Thank you, Jamal for making this such a smooth and enjoyable process!

Nicole · 25 September 2024

★★★★★ 5/5

Google

The entire team at this branch of Bairstow Eves are amazing. Will was great from the viewing, to communication and going the extra mile! Amy was very helpful throughout and clearly is passionate and great at her job, with her good relationship with landlords playing well in my favour. I hope this is the start of a wonderful relationship with them and myself.

Troy · 12 May 2025

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

William was fantastic, from viewing through to the whole process. Very happy, Many Thanks to Bairstow Eves, Purley, would highly recommend.

Harry · 11 April 2026

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

​I had a fantastic experience with this estate agency from start to finish. The team was professional and helpful throughout the entire process, from the very first viewing all the way to key collection. ​They made what can be a stressful time feel incredibly smooth and straightforward. Communication was excellent, and I always felt well-informed. I highly recommend their services to anyone looking for a seamless move! #SamanthaGoodman and Team!

Osman · 2 April 2026

★★★★★ 5/5

Google

I heard an amazing experience with Mr William Donkor and his team at Bairstow Eves. Their service was top notch as they provided me with all the assistance I needed to secure the perfect accommodation. Thank you.

Anthony · 15 November 2025

★★★★★ 5/5

Google

Amy has been brilliant. She over saw the work on my fathers property in Purley and decorated it in a really tasteful way. She has been great with the tenants and is incredibly helpful and hard working. She is a massive asset to Bairstow Eves. I'm not sure why UCLan Animation has come up but this is my work sign in and I'm not sure how to get out of it!! I live in Lancashire and so it was hard for me to visit but I felt safe in Amy's capable hands. She is a good communicator.

Uclan · 27 April 2024

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation to ❤️William Donkor for his support throughout the process. He was very friendly, professional, and extremely helpful from start to finish. He made everything smooth and stress-free, always available to answer my questions and guide me. I truly appreciate his excellent service. I’m very grateful for his support and would highly recommend him. Wills and cece 🔥

W · 2 April 2026

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

We approached Bairstow Eves to find a tenant for our property which was new to market. Amy Rest was our main contact at the Purley office. We were novice landlords, so were very grateful for her help and guidance in preparing for our first rental. Amy managed every aspect of the rental process and kept us well informed along the way to finding us a tenant. Amy was friendly and professional throughout and I would not hesitate to recommend both her and Bairstow Eves to anyone looking to rent a property.

Geoff · 30 October 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Google

I can't thank William Donkor enough for his amazing support throughout my property search. From the very beginning, William was incredibly professional, patient, and genuinely committed to helping me find the perfect place. He really went the extra mile, keeping me updated every step of the way, answering all my questions promptly, and making what could have been a stressful process feel completely smooth. William’s customer service is second to none. He took the time to understand exactly what I was looking for and matched me with a property that exceeded my expectations. It’s rare to come across someone so dedicated, approachable, and passionate about what they do. If you’re looking for someone who truly cares and delivers exceptional results, William is your guy. Thank you again, William, for making this such a great experience!

Jerome · 13 April 2025

★★★★★ 5/5

Google

The whole team at Bairstows’s Purley really add a personal touch and make you feel valued as an individual client and not just a number. From first contact Jamal, Hayley and Julie were fully focused on making sure we were happy and had all that we needed to find our perfect home. What really helped is that the team were open, honest, reliable and at the end of the phone when needed. No question too small. Thanks again team for all your support and hard work. Regards S&E

S_b · 26 August 2023

★★★★★ 5/5

Google

Kerry Walker is a nice individual. She is warm, friendly and has a pleasant demeanor. I enjoyed debating the potential value of a property with her and appreciated her professionalism in giving me oversight into areas she is more familiar with than I am. Whilst we were not able to do a deal together this time around, I walked away feeling comfortable to consider her suggestions in future. She is someone who clearly understands that real estate is a people business and I have no doubt she will do herself and her agency proud. Thank you Kerry.

T · 26 August 2023

★★★★★ 5/5

Google

We approached Barstow Eves to help us to secure a new tenant for our rental property as the existing tenancy was coming to an end. Our initial contact was with Marcus who carried out the valuation and prepared the marketing information. Following that our main contact was with Sophie, whom we found to be professional, efficient, persistent, an excellent communicator and overall, a pleasure to work with. She arranged viewings and sourced potential tenants until she found us the perfect fit. She also provided us with regular feedback and talked us through the whole process. Most importantly she ensured there was no void between the old tenant moving out and the new tenancy beginning. We would have no hesitation in recommending Sophie and the team!

Jez · 26 August 2023