Bairstow Eves Surrey reviews

★★★★★ 5/5

Trustpilot

Superb communication and prompt…

Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.

Penny · 22 August 2024

★★★★★ 1/5

Google

Despite de lockdown and the difficult time the agency went through, we had Sophie and Liam helping us out moving into a new property with a great professionalism. However, once in the house, end of June, the maintenance team completely let us down, keeping ignoring our emails, resolving a very few issues a couple of days only before the rent is due to then chase us for the fullrfull payment, once paid keeping ignoring our emails again... Very appallingNegativeResponsiveness, Professionalism

Marise · 26 August 2020

★★★★★ 1/5

Google

Lettings Manager Julie Goddard flat out refused to return our tenants deposit to us after our inventory highlighted some damage. TenantS have accepted all liability and want the whole deposit returned to us for additional missed rent also, but Julie refuses to release deposit to us because “they are not paid to deal with deposit issues”. Bairstow Eves registered the deposit and are therefore the only party that can access it. I have been refused access to the account from ‘my deposits’ protection scheme despite my efforts to attempt to mediate the situation myself. This seems highly illegal that Bairstow Eves can just decide not to act to essentially keep the deposit. So we now have the headache of raising a formal complaint with The Property Ombudsman which takes weeks and is completely unnecessary. We are very disappointed at Bairstow Eves highly unprofessional and deliberately difficult stance on the matter. They were great at the beginning when we were giving them money but now there are some administrational matters to deal with, which they will not be receiving any further income for, they are being extremely difficult. I own a few properties and am used to dealing with agents and most are ok, but a true test of a good business relationship is when things are difficult, not when they are easy. I would not recommend Bairstow Eves as a result of this experience as their compliance team are equally as difficult, unnecessarily protracting the whole situation with weeks of investigation and lots of avoidance tactics. I’ve been waiting nearly 3 months and counting for the return of this deposit to date since our tenant moved out. Avoid this company at all cost.

Steven · 26 August 2020

★★★★★ 1/5

Trustpilot

I don’t just make reviews unless I have…

I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.

Matt · 22 March 2024

★★★★★ 5/5

Trustpilot

The customer service base on day to

The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process

Arreyngang · 2 February 2024

★★★★★ 5/5

Google

Bairstow Eves made purchasing my first property a pretty stress-free affair, particularly Sophie, who was cheery, friendly and equipped with information. I would have no problem recommending Bairstow Eves to my friends and family.

David · 27 August 2019

★★★★★ 5/5

Google

I’ve had a great experience with Bairstow Eves, they’ve helped me find a new home and move in swiftly and efficiently! Their agent William D was extremely helpful in keeping me updated explaining the process and handing over the keys. Will definitely recommend! Zahra

Zahra · 6 August 2025

★★★★★ 1/5

Trustpilot

Total failure in Hucknall

Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.

Tony · 29 August 2024

★★★★★ 1/5

Trustpilot

This is the worst Estate agent

This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.

Prof · 22 January 2026

★★★★★ 1/5

Trustpilot

VERY poor service

I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.

Yvonne · 19 February 2024

★★★★★ 1/5

Trustpilot

Absolute worst estate agents

Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!

Alice · 18 May 2024

★★★★★ 5/5

Trustpilot

Incredible estate agents

Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow

Emma · 2 June 2022

★★★★★ 5/5

Google

It was my first time moving out and my estate agent was Tom. We had been to a few other companies before but no one helped us like Tom in Bairstow Eves. He was extremely friendly and made me feel very comfortable, with his friendly and helpful attitude. My experience looking for a flat was made both enjoyable and easy! He kept me well updated and informed with everything that was happening. I Couldn’t be more happy with his service.

Emily · 27 August 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.

Deane · 18 January 2024

★★★★★ 5/5

Google

Jamal & Hayley was amazing and very helpful with moving me in to my new property. Thanks

Callum · 26 August 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.

Asif · 28 December 2023

★★★★★ 5/5

Google

I am currently in the process of buying my first flat through Bairstow Eves in Purley. The first time I walked in I had a warm welcome from Sophie who has looked after me throughout, she has been more than happy to answer all my questions and explained each stage of the process. I also attended a launch event for the flat where I was greeted well by all of the staff who were all happy to assist me in my flat purchase. This is a friendly branch who I would recommend to family and friends. Fingers crossed the rest of my experience with them goes just as well, although I am sure it will!

Alice · 27 August 2018

★★★★★ 5/5

Google

Good communication and very helpful throughout the entire sales process. Thank you Camilla and Kerry!

Deanna · 26 August 2022

★★★★★ 5/5

Google

I recently bought a property through Bairstow Eves Purley. Committed and super professional service. Bella who walked us through every step has been very helpful. She took it upon herself to make sure we "First Time" buyers were comfortable. She always stayed in touch at every step off the way. She even came out on her day off to show the property when we asked. I will highly recommend Bairstow Eves and Bella in particular. Her radiant personality made the whole daunting house buying experience into a wonderful start for us. Thank You. Mik Patel (Mortgage Consultant) has been fantastic through our home buying process. He took it upon himself to thoroughly explain each step and periodically follow up at every stage. He made us feel welcomed. He liaised with the solicitors for the smooth progression. I cannot stress even how much Mik helped us during a stressful stage. I would happily recommend him to anyone else in a similar position

Imran · 27 August 2017

★★★★★ 5/5

Google

Amazing service received from James Anson and Gary. We travelled from Middlesex to Purley for all our appointments and we would do it all over again, we were shown a selection of houses that suited our needs James really took time to know his customers well and any query we had was dealt with in such an efficient manner whether it was with regards to the house we had put in an offer ofr or the mortgage. Would definitely recommend.

Petronella · 27 August 2017

★★★★★ 5/5

Google

Fantastic service from Luke and his team. Kept us informed all through the process. I would thoroughly recommend Bairstow Eves Purley.PositiveProfessionalism

Maria · 26 August 2021

★★★★★ 5/5

Google

Thanks to Luke and Sophie for their excellent service throughout the sale of our house, they kept me informed throughout the process and were dedicated (even on their days off!).

Peter · 27 August 2018

★★★★★ 5/5

Trustpilot

Their auction method of selling is…

Their auction method of selling is impressive. Sold a property in approximately a month!

Tony · 20 March 2026

★★★★★ 5/5

Google

Kerry has recently valued a property for our company for part exchange purposes and she was very efficient with coming back to me with all photos and details we asked for. She had such a friendly and processional manner and I look forward to working with her in the future.

Louise · 26 August 2023