Bairstow Eves Surrey reviews

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Google

Friendly agents who were eager to help. They were able to secure appointments and access to the property at short notice as well as relay information back and forth to speed up the process. I found them very considerate with my situation and not pushy at all. Will recommend every time!

Akin · 21 August 2024

★★★★★ 5/5

Google

Many Thanks to Amy at Purley Branch. Very professional and easy to communicate during the whole process Thanks again

Meer · 30 September 2023

★★★★★ 5/5

Google

Recently started looking for a flat to rent in the area and Julie And Tom were both very friendly understanding and professional and we have now found a perfect flat, much better than the other estate agents that I had used before them.

David · 26 August 2020

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 1/5

Trustpilot

I find this company very incompetent

I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!

Andy · 24 April 2025

★★★★★ 5/5

Google

We had a very good experience. Especially Ivo helped a lot, but also the rest of the team was very nice and helpful. Thank you very much for you all of you, Ivo, Julie, Sophie. Highly recommended.PositiveResponsiveness, Professionalism

C · 26 August 2021

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 5/5

Trustpilot

Very happy with Purley Branch

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Customer · 8 June 2017

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing.

Bolajoko · 19 August 2026

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Google

On behalf of myself and my brothers, I should like to express my sincere thanks to Luke, Sophie and Camilla who were so helpful in guiding us through the sale of our late father's home. I can highly recommend your services.

Matthew · 26 August 2020

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 5/5

Google

Jamal, Julie and Hayley made it very simple to transition into my new property. Can’t thank them enough!

Alex · 26 August 2023

★★★★★ 5/5

Google

My fiancé and I had a fantastic experience moving into our first apartment together. Special Thanks to Ivo who done a great job listening to our needs and Answering any questions we had.PositiveResponsiveness, Quality, Professionalism, Value

Earl · 26 August 2021

★★★★★ 1/5

Trustpilot

Disappointing Move-Out Experience

My experience moving in was smooth, but I’d encourage anyone reading reviews to also consider what happens at the end of a tenancy.

Chi · 5 May 2026

★★★★★ 1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

★★★★★ 5/5

Google

Promptly found a new tenant, made everything easy to deal with

Garry · 15 November 2025

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

★★★★★ 5/5

Google

My experience with Bairstow Eves has been fantastic. Tom and Julie were both really helpful and helped things run very smoothly when moving into our new flat. A very professional service from start to finish. We are both very grateful, thank you.

Ben · 27 August 2019

★★★★★ 5/5

Trustpilot

Professional, Efficient & Friendly staff (Rainham Branch)

Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.

Paul · 1 August 2024

★★★★★ 5/5

Trustpilot

Leah Roots of Bairstowe Eves

Leah Roots of Bairstowe Eves, has been absolutely fantastic.

Russ · 29 July 2026