Bairstow Eves Surrey reviews

★★★★★ 5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

★★★★★ 5/5

Google

My experience with Bairstow Eves has been fantastic. Tom and Julie were both really helpful and helped things run very smoothly when moving into our new flat. A very professional service from start to finish. We are both very grateful, thank you.

Ben · 27 August 2019

★★★★★ 5/5

Trustpilot

Professional, Efficient & Friendly staff (Rainham Branch)

Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.

Paul · 1 August 2024

★★★★★ 5/5

Google

First time moving and we couldn’t of asked for a better estate agent than Tom to help us with this. Brilliant service and professionalism, he made us feel very comfortable and relaxed. Thank you Bairstowe Eves and especially thank you Tom.

Joe · 27 August 2019

★★★★★ 1/5

Trustpilot

KEEPING MY 3500 GBP (deposit & partial rent) for no reason

Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.

Irfan · 15 July 2024

★★★★★ 5/5

Google

Really pleased with the service received from the team.They were very efficient and professional and friendly. I would especially recommend Ivo if you need anyone to help you out quickly.PositiveResponsiveness, Professionalism

Tope · 10 January 2022

★★★★★ 5/5

Google

Sophie and Marcus made the process easy, swift and efficient and provided great support throughout.

Prem · 26 August 2023

★★★★★ 5/5

Google

Samantha and callum recently dealt with the sale of my late parents home. They provided a superb service with care and attention. They managed to get a relatively quick sale. This was much appreciated at this sad time. The family thank them both.

Martin · 27 September 2024

★★★★★ 5/5

Google

First time renting and Ivaylo made everything so easy, was really responsive kept us well up to date and we couldn't have asked for anyone better to help us with our new home!

Charlotte · 26 August 2021

★★★★★ 5/5

Google

Luke Ball helped me to purchase my first home. He kept me informed and reassured, and helped to communicate with the seller all the way to completion. Thanks Luke, really appreciate it.PositiveResponsiveness, Professionalism

Tim · 26 August 2021

★★★★★ 5/5

Trustpilot

I can’t fault Lauren😊 sales negotiator…

I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren

Sonia · 19 July 2023

★★★★★ 5/5

Google

Thank you. Jamal was very helpful and made my transition into tenancy very smooth

Kaya · 26 August 2023

★★★★★ 5/5

Google

On behalf of my family, We are pleased to say that their company (especially Ignas and Julie) accommodated us with class and profession. I would recommend this company to anyone who is interested to rent or buy a property (Purley branch).

Franchesca · 27 August 2018

★★★★★ 1/5

Trustpilot

Not real good approach

Otgene · 20 August 2026

★★★★★ 5/5

Google

Good service and advice

Chris · 15 December 2025

★★★★★ 1/5

Trustpilot

I would advise everyone to avoid …

I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.

Carole · 25 July 2017

★★★★★ 1/5

Trustpilot

Wish I used an alternative agent.

Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.

Alastair · 26 May 2024

★★★★★ 1/5

Trustpilot

Moved out of a rented property…

Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!

Mrs · 21 August 2024

★★★★★ 5/5

Google

Fantastic service from Ivaylo,Amy and petya! They helped me throughout the whole process which was very quick . They were both reassuring, having being anxious from how I was treated elsewhere. I couldn’t recommend them enough. Very pleased with the service i received😁😁 …

Louise · 26 July 2024

★★★★★ 5/5

Google

Staff here were very friendly - I made a lettings enquiry and delt with Julie and Jamal, Hayley was very cheery and helpful.

George · 26 August 2022

★★★★★ 1/5

Trustpilot

One of worst letting agent

One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.

Mr · 27 April 2024

★★★★★ 5/5

Google

Hayley is amazing, she has been a great help throughout my 2 year tenancy and couldn't recommend her and the team more!

Mikey · 26 August 2022

★★★★★ 1/5

Google

Despite de lockdown and the difficult time the agency went through, we had Sophie and Liam helping us out moving into a new property with a great professionalism. However, once in the house, end of June, the maintenance team completely let us down, keeping ignoring our emails, resolving a very few issues a couple of days only before the rent is due to then chase us for the fullrfull payment, once paid keeping ignoring our emails again... Very appallingNegativeResponsiveness, Professionalism

Longane · 10 January 2021

★★★★★ 5/5

Trustpilot

Superb communication and prompt…

Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.

Penny · 22 August 2024