Trusted Agent profile · Surrey
★★★★★
848 reviews across 2 platforms
2-3 The Exchange Purley Road, Purley, Surrey, CR8 2HA
Bairstow Eves's office in Surrey, at 2-3 The Exchange Purley Road, is rated 3.3 out of 5 across 848 reviews on two platforms, including 238 Google reviews rated 4.7.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleI would definitely recommend Bairstoweves in Purley.Ivo and Julie are helpful and professional.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleAs a landlord am tottaly happy with the service provied by Bairstow Eves in Purley as there my Managing agents/ both Julie Goddard & Sophie Griffin have done an expectional job managing my apartment and also my tenets too ie drawing up contracts/ all checks on tenet history / mantaince or repairs /all safety certificates all followed up/rent valuation & collection the list goes on /and always helpfull with any unforseen problems that may araise
Thank you for taking the time to leave us your 5* review. Kind regards, Scott
5/5
GoogleHighly recommended! Buyer review: From arranging a same-day first viewing, timely and helpful liaison between myself and the vendors and right up until completion, the service, professionalism and communication have been first class! Thanks very much Sam
Thank you for the glowing review, Jess! We are thrilled to hear that you had a positive experience with us, especially with Sam's excellent service. We strive to provide top-notch professionalism and communication throughout the entire process. If you need any further assistance in the future, feel free to reach out.
1/5
TrustpilotSpying on you asking personal information has non acting agents.
They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.
5/5
TrustpilotAs recent clients,we cannot speak…
As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.
5/5
GoogleTom has been fantastic in his communication while moving to a new flat. Always available to talk about anything needed and made the whole process seamless
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
TrustpilotBairstow Eves in Wanstead have been magnificent
Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .
5/5
GoogleWonderful service, stress free, Ivo was excellent and super helpful. We are now living in the perfect property for us.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
TrustpilotExcellent service
I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!
5/5
GoogleGreat service from Amy and Jamal in Lettings, good communication and let the flat in 1 day. Definitely recommend if you're looking to rent a property.
Thank you for taking the time to leave us your 5* review and recommendation Lydia! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotPenelope was brilliant at what she…
Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.
5/5
TrustpilotBairstow eves Billericay
1/5
TrustpilotDO NOT USE! Awful service!
Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!
1/5
TrustpilotBeeston Branch:
Beeston Branch:A terrible experience with this agent. My friend listed her property with them under a twelve week contract which they later said was 16 weeks as they want her to give another four weeks notice after the twelve period. On top of this they got the property information and dimensions wrong on the listing; adding a downstairs toilet that didn't exist! They confuse viewings and bookings, hence turning people down who want to view the property. She is at the end of her tether trying to get out of this contract. Don't use this agent. They are incompetent, lack any communication skills and behave like rogues when you try to leave.
1/5
TrustpilotSouthgate Branch
Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!
1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
5/5
TrustpilotAmazing team at the tamworth branch
Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you
1/5
TrustpilotReally bad
I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.
1/5
TrustpilotHi this is my experience with Baristow Eves
Hi, I have horrible experience with this agent. I live from 12 years in 55 Gloucester Road. All this time I looked after property, painted walls, doors and everything need fixing. Wend I moved in to property was full of bed bugs dirty carpet, I have to get aut toilet seat, bat tube cracked, toilet crack, tails in kitchen floor broken, garden was like in jungle and full off garbage. After I clean everything, the agent is coming to do property inspections, they even not inspected property bifor I moved in. In all this years the same agent is coming to check property and he always says:( I wish all properties to be like this. In all this years I ask to change the carpet in 2 rooms and change 2beds. This was all wat I ask. But every year after check property they send maintenance to do same bit in, like change sockets, bulbs, silicone even they don’t need to change. In 1year they send electricians to change lamps in bathroom, after 1week his son is coming to change again and wat his father change a wick bifor hi throw away. This is watt they do. If I call them, they never respond. Now they send maintenance to change fences in garden. Wend i ask them what they change, i can’t even see what they do, they start to scream and say they was doing to me a lot of favour. I call the agency but they don’t care. Finally aware contact end it in 5 may. But in February we signed new contract. After incident with maintenance, agent is coming to check property and start to see wi don’t pay to much rent for this property. And after call to my husband and tell him the landlord wants to increase rent with 500£ . We refuse that and agree to live house. In the end we pay everything in date and wait for deposit. 🙈🙈🙈🙈 this is nightmare for me, after they check and find things like they have to change a door, and lot of rubbish. I have to give them 50£ . All this guys in walthamstow agency are the same. I ask to speak with landlord. This is impossible for them. This is my experience with this agency. Be aware with them. Even you landlord or tenant. Thy will charge both.
5/5
GoogleGreat Experience, kept up to date and provided with all information needed at all times. Tom was extremely helpful throughout the whole process.
Thank you for taking the time to leave us your 5* review. Kind regards, Scott
5/5
GoogleIt was a lovely experience to use Bairstow Eves' services getting a flat in kenley. my main contact was Aimee who was very professional and readily available to address any queries or concerns during the entire process. We would certainly recommend Bairstow Eves'. Shakhawat Hossain
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was nervous about going the managed property route when renting out my property. Ayden and Julie were quick to ease my concerns and risks highlighted under this service and clearly laid out examples on how they tackle tenant issues. I would recommend Julie and Ayden to anyone looking for a stress free option in managing your asset.
5/5
Trustpilot'I was totally satisfied with Bairstow…
'I was totally satisfied with Bairstow Eves during the sale of my house.They kept in touch with me and communicated throughout the whole process. Their explanations were clear. Each member of the staff that I had dealings with were friendly and personable and they helped to make everything easy from beginning to end. In particular, they were extremely quick to put my house on the market and worked very quickly to arrange the initial viewings. Their emails were friendly and not too formal.
5/5
GoogleDefinitely recommended. Julie and Ivo were really professional and understood my requirements.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
