5/5
GoogleVery happy with the process of securing a flat. Carmen's been fantastic, always there to answer any questions and guild me through the process. Five star!
Agent replied
Thanks for the 5 Stars Roman! ⭐️⭐️⭐️⭐️⭐️
Trusted Agent profile · Surrey Quays
Verified
Madley Property Services Surrey Quays reviews
★★★★★
324 reviews across 3 platforms
2 Plough Way, Surrey Quays, SE16 2EU
Madley Property Services's office in Surrey Quays, at 2 Plough Way, is rated 4.6 out of 5 across 324 reviews on three platforms, including 314 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
About Madley Property Services Surrey Quays
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
Awards
The Trusted Agent 2026 results for Madley Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
Google5/5
GoogleHave recently rented a flat through Carmen, she was very helpful throughout the process and available anytime for questions and to help sort out the move.
Agent replied
Thank you for the great review Carolina
5/5
GoogleNatalie Ewans of Madley Property was superb in assisting me facilitate an apartment. As this was a very busy period for me with a lot of travelling and work commitments I was only able to view one property once. But the process of acquiring …
Agent replied
Thank you Nosa! We are glad that we were able to work around your schedule and that made the process easier for you.
5/5
GoogleI’m very pleased with professionalisms of your employees my agent Natalie Ewans manage to help me with urgency with finding apartment to rent in such a short time notice and fulfilling my criteria in terms of area and standard of the …
Agent replied
Thank you for the excellent review and recommendation! We really appreciate the feedback.
5/5
GoogleGreat experience, swift and easy. Carmen was super helpful
5/5
GoogleVery good service overall. Highly credit to Natalie Ewans who managed our viewing and requests professionally and timely. I highly recommend Madley Property and Natalie if you are searching for a place to rent.
Agent replied · 17 June 2024
Thank you for the 5 star review Charlton!
5/5
GoogleI had been looking for a property in London for a few weeks and had seen many properties and estate agents. It really stressed me out as not only were the properties awful and not to my expectations (descriptions were different than in real …
Agent replied
Thank you for the great review Anna! We are glad you enjoyed working with Natalie and that you got the property you wanted!
5/5
GoogleExcellent service, very kind, friendly and understanding. As a tenant, they made sure to negotiate with the landlord on my behalf so that I would get the property fully fitted with new furniture. The entire bureaucratic process was very …
Agent replied
Thank you for the great review Andre!
5/5
GoogleTruly recommended. I get in contact with Madley at the end of May and just after few days we had already all job done. Carmen look after us with a good professionally.
Agent replied · 17 June 2024
Thanks for the recommendation Dario and the 5 star review
5/5
GoogleI approached Madley relating to a property I wished to rent. Despite the landlord refusing to accept a few of my offers Natalie continued to help me in the matter. She was patient despite the landlord being a little bit tricky and continued …
Agent replied · 17 June 2024
Thank you for your review Mick! We are pleased you were happy with the service we provided! The Madley team
5/5
GoogleMadley offered me a good service, my agent (Carmen) provided me with prompt replies and detailed explanations that make me feel this is the property agency I would go for first.
Agent replied · 17 June 2024
Thank you for the great review!
5/5
GoogleMy partner and I have just completed a contract re-assignment on a new-build and Madley Property are the company we used. Initially, it was a different company I was due to view the property with, but Lloyd at Madley contacted me and …
Agent replied
Thank you Matthew, we are very pleased that you are happy with the service your received from our team! We all hope you both enjoy your new property!
5/5
GoogleI have received great service from Madley Property, specially from Natalie. She is very professional and when I was away she prepared all necessary steps for me to be able move in to my flat the day I come back from holiday.
Agent replied
Thank you for your review! We are pleased you were happy with the service you received from Natalie. The Madley team
5/5
GoogleI have recently rented an apartment with Madley Properties and i am very happy with the way Rojda has handled the transition. I am especially happy with the online document submission and transfer of different utilities without moving out of my desk.
Agent replied
Thank you for the amazing feedback Mandar!
5/5
GoogleMadley Properties are very lucky to have Carolina Santander as a member of the negotiators team. She is the reason to buy a priperty amd such a pleasure to communicate with her …
Agent replied · 17 June 2024
Thank you for such great feedback Eva and the 5star review!!
5/5
GoogleThey are so professional and helpful. Carmen helped me to rent a property. She answered all my questions with a great patience, definitely recommend for anyone looking for a property!
Agent replied
Great to hear this feedback Serdar, thank you
5/5
GoogleGot my new flat through natalie from madley such a lovely and polite women she worked long and hard to help me get the flat I like would recommend madley to everyone I know
Agent replied
Thank you for the great review Mark! We are pleased to hear you were able to find a property you really liked and that you were pleased with the service you received.
5/5
GoogleNatalie helped us tremendously in finding a new property. The service was the fastest, and friendliest we've ever had when searching for a property! Thanks so much :)
Agent replied · 17 June 2024
Thank you for the great feedback on Natalie and excellent review!
5/5
View AgentsNatalie Ewans
Natalie was very helpful and proactive in helping us identify and secure the ideal property for us. Would definitely recommend her to others
5/5
GoogleNatalie Ewans has offered an excellent support throughout the entire renting process. She is very responsive, patient and helpful, provided all guidance required, and took the time to answer all the queries I had. I would definitely …
Agent replied
Thank you! We are so pleased you felt the service you received was amazing!
1/5
GoogleFRAUD warning! This agency together with a fraudster landlord D.T. at Ability Place building stole our deposit of 2500 pounds. They collaborated together as the agency kept the deposit instead of transferring it to an independent company. …
Agent replied · 19 March 2026
Posted 12th March This review is fraudulent and completely dishonest. We do not manage this property and as the tenant and the landlord are unable to … More
5/5
GoogleNatalie was amazing about 2 years ago with our first rental! Extremely professional and helped a lot.
5/5
GoogleFrom my first meeting with Natalie, she was courteous, patient, timely and thoughtful. I can say she went beyond and above by providing valuable advice all through our time together. Much appreciated Natalie.
Agent replied
Thank you for the great feedback Derin! It’s great to hear our team have again gone above and beyond.
5/5
GoogleMadley Property Service is really so professional a company. I having a flat with them right now. They are so interested and seriously so I recommend you.. Absolutely Natalie Ewans really so kind a person, she’s …
Agent replied
Thank you for the excellent feedback Ercin!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Madley Property Services Surrey Quays
Has Madley Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Madley Property Services, Surrey Quays won Gold.
