5/5
GoogleAll the agents workIng at Madley property were very professional in their approach. In particular Natalie Ewans was both kind and courteous. She was enormously helpful in facilitating the successful sale of my property at Surrey Quays.
Trusted Agent profile · Surrey Quays
Verified
Madley Property Services Surrey Quays reviews
★★★★★
324 reviews across 3 platforms
2 Plough Way, Surrey Quays, SE16 2EU
Madley Property Services's office in Surrey Quays, at 2 Plough Way, is rated 4.6 out of 5 across 324 reviews on three platforms, including 314 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
314
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
8
Reviews on The Trusted Agent
This office
About Madley Property Services Surrey Quays
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
Awards
The Trusted Agent 2026 results for Madley Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent services with dedicated portal registering complains and service request. Property manager Tonte Bo Douglas is really friendly and gives prompt as soon …
Agent replied
Thank you for the excellent feedback Nitish! We are glad our team were prompt in dealing with your management and maintenance issues.
4/5
GoogleRojda has been extremely helpful,co-operative and professional throughout our experience. She is always very quick to response and made our moving experience very smooth.
Agent replied
Thank you Kulin! Glad to hear it was a smooth experience.
5/5
GoogleWe rented our flat with this agency and we are very happy with our new home and the whole experience. Our agent, Carmen, was very helpful and very efficient in showing us the property and keeping us informed about the renting process, which allowed us to rent the flat even before arriving in London. I would highly recommend their services.
Agent replied · 25 June 2024
Dear Andre, thank you for the great feedback!
5/5
GoogleLloyd was really helpful. We managed to get a great price and things actually went pretty smoothly.
Agent replied
Thank you for the fantastic feedback Jonathan! We are pleased to hear that we achieved another great price for our vendors and that we helped to manage the process for you.
5/5
GoogleGood agency and quality accommodation! Carmen is very responsive and friendly.
Agent replied · 7 April 2023
Thank you!
5/5
GoogleThanks to Carmen she was really efficient and a great help
Agent replied · 7 April 2023
Great to hear, thanks George!
5/5
GoogleVery helpful estate agents, Carmen went above and beyond to help us secure an amazing property! Thanks very much!
5/5
GoogleNatalie has been great feom start to finish thank you for getting the right property for me and my partner
Agent replied
Thanks for your great feedback Ryan!
5/5
GoogleNatalie was very friendly and extremely helpful in locating and securing a place for us to rent.
Agent replied
Thank you for the 5 start review Mark!
5/5
GoogleNatalie was very helpful and excellent in communication and great service. Highly recommended.
Agent replied · 25 June 2024
Thank you for the five start review Shiyo! Great to hear you were pleased with the service you received from our team.
5/5
GoogleThank you Carmen and the rest of the team at Madleys, very professional and responsive service!
5/5
GoogleRojda has been great in finding tenants for my place, very professional and responsive, highly recommend.
Agent replied
Thank you for the great feedback Igor!!
5/5
GoogleFor the first time we’ve had a very positive experience with moving to a new rental property. This is thanks to Natalie Ewan’s hard work! She’s a breath of fresh air and I’m so pleased she’s our point of contact for our new flat. Natalie …
5/5
The Trusted AgentExcellent service from Natalie Ewans at Marleys
I have recently used Madleys to secure a flat, Natalie was great, she got all the information I requested over to me promptly. She kept in contact and I have to say that she made sure I got the apartment I wanted and I would recommend her without a doubt!
5/5
GoogleI had a great experience with Madley. Natalie was always helpful, answered my millions of questions and was always very responsive. Cannot recommend her and Madley enough Thank you!!
1/5
GoogleTerrible agency. All was well until we secured the property, the service after that was …
Agent replied · 17 June 2024
Thanks Rebecca, We are very sorry to hear about your experience while moving in to one of our … More
5/5
GoogleWe're currently in the process of securing a property with Madley, and have been dealing with Natalie. She has a responsive professionalism that has made the entire process highly efficient for us. Natalie has guided us throughout our time, and continues to offer a friendly and informed approach. Highly recommend her work.
Agent replied
Great feedback and thank you for the 5 stars!
5/5
GoogleCool service, special thanks to Nataly for her patience and assistance throughout the whole process
Agent replied
Thank you so much for the kind review Michail! We are very happy to hear you are pleased with the service you received from the team!
5/5
GoogleTonte has been very helpful assisting with an issue we were having in our tenancy
Agent replied
Thank you for the kind review Rodson! We are very happy to hear you are pleased with the service you received from Tonte and the property management team.
5/5
GoogleWe had a great service and Natalie was really helpful with everything. I recommend it.
Agent replied
Thank you for the great feedback Alexandros!
1/5
GoogleThe old Tesco self checkouts are more competent and worked faster than the employees at Madley. The best thing you will ever do is not rent through these people. Do yourself a favour a steer clear from these people. Just check through these reviews and count how many are made by people who have only ever made one review. And ignore the response which says I’m not in their system. I very unfortunately do live in one of their properties.
5/5
GoogleVery good approach in securing the property Carmen was very professional
1/5
GoogleThe old Tesco self checkouts are more competent and worked faster than the employees at Madley. The best thing you will ever do is not rent through these people. Do yourself a favour a steer clear from these people. Just check through these reviews and count how many are made by people who have only ever made one review. And ignore the response which says I’m not in their system. I very unfortunately do live in one of their properties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Madley Property Services Surrey Quays
Has Madley Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Madley Property Services, Surrey Quays won Gold.
