Madley Property Services Surrey Quays reviews

★★★★★ 5/5

Google

Chestersons have been incredible in helping us find a new home, but we wanted to directly mention Natalie Ewans. Natalie has been beyond helpful in helping us secure our flat. We initially didn't even have a viewing booked, but were in the area with alternative estate agents and flats to see. After a quick call after seeing the flat online, she met us only 20 minutes later and took us to see the flat, which we fell in love with and a week later signed. During this process Natalie then helped us with the inventory, contract and ID verification to speed up the process, as my partner was starting his new job that week - alongside all other enquires we had regarding the flat, and even checked in on us to make sure we were happy. Thank you so much Natalie! I will be personally recommending her to anyone in my network who are also looking in the area!

Alice · 4 June 2026

★★★★★ 5/5

Google

My name is Renata and my husband Tiago and I would like to thank the agency because we are now living in our dream home in London, and this is all thanks to Jean’s incredible work. From the very beginning, he went above and beyond to help us find the perfect place. He even showed us the property remotely while we were still on our flight to London and supported us through all the final arrangements. The entire team at the agency also deserves recognition for their excellent service and attention. We’re truly grateful for their help and highly recommend them!

Historiando · 2 April 2026

★★★★★ 5/5

Google

I bought a lovely 2 bed Flat in Surrey Quays just before Christmas, Florence and Liam handled everything seamlessly. Viewings were easy to arrange, negotiation was straight forward, exchanged and completed on my target date, got moved in for Christmas and had no problems since! Highly recommended 👍🏻 …

Phil · 16 June 2026

★★★★★ 5/5

Google

We are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Arron · 17 August 2025

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long …

Karen · 7 April 2026

★★★★★ 5/5

Google

Our agent Grace Chaplin was outstanding from start to finish. Her responsiveness, and genuine care made the process of securing our London apartment smooth and stress-free. Grace listened carefully to our needs, provided clear guidance, and coordinated every detail with efficiency and well, grace. We felt supported throughout, and were delighted with the outcome. Highly recommended.

Jimmy · 2 October 2025

★★★★★ 5/5

Google

Top notch effort from Natalie, in showing a flat, and helping me secure it within a few days. Thank you Natalie. Great customer service!

Paul · 5 October 2026

★★★★★ 5/5

Google

Madley is the best agency I have come across. I was looking at a property for the first time in the UK that day and the lady called Carmen was very welcoming and greeted me quickly to help me book a viewing that afternoon. The property was just as good as it looked on the website, and even better on site! She was always diligent in helping us with the rental process. It was a smooth encounter with my first home in London and if I were to do it again, I would still choose madley! Thank you to the warm and professional Ms Carmen 🥰🥰🥰🥰🥰

Qinyue · 6 October 2023

★★★★★ 1/5

Google

Extremely disappointing experience with this letting agency, particularly with the agent Grace. I had a property viewing scheduled and was already on my way when I received a cancellation call just 30 minutes before the appointment. No prior warning, no apology, and no attempt to reschedule or offer an alternative. This shows a complete lack of respect for other people’s time and commitments. I expected a far more professional approach, unfortunately, this speaks volumes about how they treat prospective tenants. Would not recommend.

Panagiotis · 2 October 2025

★★★★★ 5/5

Google

I cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional and efficient. Always keeping me updated, every step of the way. Would 100% recommend them if you would like a seamless moving process.

Alisha · 17 July 2024

★★★★★ 5/5

Google

Good Job by Kristian Sullings and his team. They found me a good tenant and where quick to support through a hectic period. As a landlord i would recommend this team in SQ office.

Raj · 22 June 2025

★★★★★ 5/5

Google

We work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with

Mark · 17 February 2026

★★★★★ 5/5

Google

My partner and I recently purchased a property with the help of Natalie Ewans from Madley Property. I cannot thank her enough for all the support and guidance she has provided. From showing us around the flat, to all the help she provided with the actual buying of the flat, she has been a delight and such a huge help. As this was our first property, she explained much of the technical jargon used by solicitors and explained the process in an understandable way. She even chased many of the parties involved and followed up with us regularly to ensure we were all kept in the loop. I am so impressed with the kindness, helpfulness and understanding she has shown from start to finish. She has made the purchase of our first property so much easier! Thanks Natalie! Jasjot Saund

Jasjot · 9 October 2022

★★★★★ 5/5

Google

was meant to do this earlier, but i had forgotten. thank you so much to betsy slawson and jean vallesi for helping me and my father with our moving in process, so patient and supportive, it was great working with them. thank you!

Kathy · 2 May 2026

★★★★★ 5/5

Google

My experience with Natalie has been amazing. I don’t know how Natalie did it but she made the whole process of getting our amazing new place a DREAM. And it was so fast and easy, I have worked with agents back in Hong Kong in the past and they don’t even come close. She is extremely knowledgeable about real estate and guides her clients through the process with ease. Any issues that arise, Natalie can solve that fluff like it’s nothing. She knows when to be serious and also when to crack some sauce, she’s got some top notch banter. She’s extremely friendly and easy going. I’m very happy with her service and highly recommend her work.

Jack · 30 June 2022

★★★★★ 1/5

Google

Currently renting through Madley property. Agents are agreeable enough to talk to, if you can get in touch. We've been waiting on repairs for months and emails to our agents are continuously ignored. Also unclear who our main agent is, we are often contacted by new employees. Sounds like an understaffing issue. We are not given contact details for our landlord so are stuck paying full rent to an agency and landlord that do not follow through with their duties. When we moved into the flat we were met with dirt (food on the floor, white walls greased with yellow marks etc), black mold and old pieces of wood, furniture and flooring left behind by an unknown source. We also didn't have hot water for the first three weeks and had to shower at friends houses. We received no compensation for the state of the flat, and continued to pay full rent. The leftover furniture was finally removed about halfway through our tenancy. Prior to be moving in we were also told all white goods would be included in the property, I filmed the viewing and caught this on camera, but when we moved in we had no freezer?? I'm currently sitting through the sound of grinding repair work in the flat downstairs, which tenants were not given notice of. This work has been going on for a week, with no indication of an end date. Working from home, this has been somewhat stressful. They're militant with their referencing, which is done through yet another third party. This whole process was incredibly stressful, expect to handover screenshots and bank statements - privacy not a concern for this company. All in all, I would avoid in future due to the severe communication issues we've faced with Madley. Update: Communication issues with main agents continue, however we appreciated being contacted by Jaimie who offered his apologies & vouchers as a gesture of goodwill.NegativeResponsiveness, Quality, Value

A · 14 June 2022

★★★★★ 5/5

Google

I was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys

Sinenhlanhla · 17 November 2025

★★★★★ 5/5

Google

Grace Chaplin is a great kind and professional agent! We had a very good experience with her.

Tianze · 24 September 2025

★★★★★ 5/5

Google

We have been so impressed with the excellent service we have received from Natalie Ewans at Madley in Surrey Quays. We have just purchased a house through them, and Natalie has been brilliant throughout. Very helpful, very communicative and always easy to contact. She's worked really hard to get our purchase completed, and has gone above and beyond to deal with a few issues which arose with great good humour. She is completely unflappable and an absolutely lovely person.

Stacey · 11 April 2022

★★★★★ 5/5

Google

Me and my partner recently moved into a new home with the help of Natalie from Madley property. As first time buyers we found ourselves quite confused when dealing with the mortgage advisors and solicitors. Fortunately Natalie was fantastic and always happy to explain and support us when we had queries relating to the purchase. She was really active in chasing all parties on our behalf, I couldn't recommend her (and Madley) enough!

Joseph · 9 October 2022

★★★★★ 5/5

Google

I have just moved to London with my partner and 9-month old son. Find the right flat for a family in London is a tough job, that could not be done without a Carmen. She helped with the whole process, from the very first steps of finding a property to final check-in. Her exceptional talent and passion for the job made our move so smooth! I have never met such agents, like her. She helped not just find a flat, she helped to find a new home.

Olga · 1 April 2021

★★★★★ 5/5

Google

We have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during …

Steve · 17 July 2024

★★★★★ 5/5

Google

Absolutely amazing. Thank you to Emma and Raphael for helping me and my husband find a property in London successfully. They have been amazingly supportive and we are very pleased and are excited to move in soon. Highly recommended agency! 😊 …

Safia · 17 July 2024

★★★★★ 5/5

Google

After having had a disappointing experience with one of the supposed big players in the market, we couldn’t have been happier with the service from the Madley team - in particular, Natalie had a refreshing drive to help progress the transaction, with Matt being a highly effective and efficient communicator to help achieve exchange and completion under pressure of an enforced deadline. Thank you.

Sam · 7 October 2022