Trusted Agent profile · Surrey Quays
Verified
★★★★★
324 reviews across 3 platforms
2 Plough Way, Surrey Quays, SE16 2EU
Madley Property Services's office in Surrey Quays, at 2 Plough Way, is rated 4.6 out of 5 across 324 reviews on three platforms, including 314 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
The Trusted Agent 2026 results for Madley Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
5/5
GoogleCaroline Santander is very personable and professional. She took time with me on the phone and gave me the best market advice which gave me confidence about buying again after selling my property. Highly recommend her and a credit to her company! Better than other agents I’ve dealt with in the area. Michelle x
Thank you for the great review Michelle!
5/5
GoogleGreat service from Madley Agency!! Our Agent Carmen was very professional and responsive helping us with communication with the landlord and processing all necessary paperwork before moving in. We have been looking for a new apartment for over 3 months and we are so happy to have finally found the perfect property with Madley.
Thank you for the excellent review and 5 stars! We are so happy to have found you your perfect property!
1/5
GoogleScamming letting agent! Landlord be aware! This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early! We have let Madley manage our flat in Bermondsey and the single AST tenancy was between April 2022 to July 2023 over the length over 14.5 months. However, they have charged us 24 months of letting fee in advance. When the tenancy ends, they would not give the refund for the remaining period. Landlords stay away from these scammers!
Dear Tong, I am disappointed that you have felt the need to write this review, at Madley we always strive for excellent customer service. However, our terms and conditions are very clear and fair about what happens in these situations, and you were fully aware of our terms when you gave the tenants notice. Our terms clearly state that a refund is only due if the tenant gives notice. I’m sorry that you are now not happy, but as a company we make it clear at the outset, through our terms and conditions, what we do and how we charge, and we have only charged within those clear guidelines. Kind regards, Madley
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
GoogleMadley Porperty has been nothing but AMAZIng through all of our process into finding our new place. They made sure we were happy and help us with all of the moving process. A big special Thank you to Natalie Ewans who has been amazing amd very supportive all the entire way. Once again, thank you to madley Propertiy services.
Thank you for the great review Ines! We are very pleased to hear that you are happy with the service you received from our team.
5/5
GoogleTonte Bo Douglas has been very helpful ever since we moved into our flat. At first we thought everything is going to be a hassle since most property management departments are very unreliable and slow but I'm very happy to say every non urgent issue we've had has been dealt with in a timely and efficient manner. Thank you, Tonte!
Thank you so much for the kind review Oana! We are very happy to hear you are pleased with the service you received from Tonte and the property management team.
5/5
GoogleGytis was extremely helpful! The process was clear and professional - from viewing to signing the tenancy agreement. He answered all of my questions promptly (sometimes I asked questions very late in the working day after 8pm). Thank you so much for all your help! (Flat 36 Nyland Court).
Thank you for such great feedback Duong!
5/5
GoogleWe have been so impressed with the excellent service we have received from Natalie Ewans at Madley in Surrey Quays. We have just purchased a house through them, and Natalie has been brilliant throughout. Very helpful, very communicative and always easy to contact. She's worked really hard to get our purchase completed, and has gone above and beyond to deal with a few issues which arose with great good humour. She is completely unflappable and an absolutely lovely person.
5/5
GoogleNatalie is an amazing communicator to work with, especially during our quest for our new home! Prompt, informative about the market and a delight to engage with. Her levels of emotional intelligence ensured we were able to commit to our next home in a timely fashion!
Thank you for the amazing feedback and great 5 star review! Enjoy your new home!
5/5
GoogleWorking with Carmen as our agent was awesome from day one. We created a great relationship based on trust. She was very understanding to our needs and was available on the times that suited us and very convenient. Thanks Carmen for getting us the best property
Thank you for the great review Danny!
5/5
GoogleNatalie is a very helpful and friendly agent, she works fast and has a lovely personality. Me and my roommate went to various agencies around the area and luckily found Madley at the end, we are happy to move in the house and the company is young and energetic, that made us feel really good.
Thank you for the fantastic review and feedback!
5/5
GoogleI received great service from Madley, specifically Natalie Ewans. Natalie's patience and understanding of my requirements and budget for a flat meant I have secured a flat I can't wait to move in to! Natalie is also very quick to respond and more helpful than other estate agents I have dealt with previously - thanks Natalie :)
Thank you Arthi, we are glad to hear that our team have been able to make your move in a good process!
5/5
GoogleI dealt with Lloyd at Madley for our house sale and if I could give 10 stars I would. My wife and I looked far and wide for an agent and from the first contact Lloyd has been supportive, knowledgable and gone the extra mile. Always keeping …
Thank you Emilie and Peter! What a fantastic review! We are very pleased to hear that we made such a difference in the process for you.
5/5
GoogleLooking for our new flat has been successful partly thanks to Madley. In particular Natalie has helped us during the search and offer process. She has answered all our questions in a timely manner and seek owner view to some of our concerns. I would recommend working with her!
Thank you for such good feedback and we are very happy to have found you the right property.
5/5
GoogleNatalie was very helpful and diligent in working with me to help find a place to rent that I would like. She was very quick to respond and was always on-hand to answer questions and take calls. She suggested a number of additional properties including the property that I eventually got, despite some initial teething problems.
Thank you for your review Radu! We are pleased you were happy with the service you received. The Madley team
5/5
GoogleLove the new place I’m in and Madley’s very own Natalie Ewans was an absolute star at getting me into my place, quickly and efficiently! She made me very much feel that she was fighting for my best interest in a home and went above and …
Thank you for the great review and the 5 stars!
5/5
GoogleWe have been so impressed with the excellent service we have received from Natalie Ewans at Madley in Surrey Quays. We have just purchased a house through them, and Natalie has been brilliant throughout. Very helpful, very communicative …
Thank you for such positive feedback Stacey!
5/5
GoogleNatalie has been great throughout our whole experience, from viewings to going through the reference forms. Even after the offer has been accepted she took her time to let us view the property again. I would definitely recommend friends and also would be more than happy to go back to Natalie for our future searches.
Thank you Rachel, it’s great to hear such excellent feedback!!
5/5
GoogleI dealt with Natalie on the apartment I rented and she was excellent. I was remote and Natalie was prepared to go above and beyond to ensure I got a good video of the property and then guide me through the process to successful completion. The process was very smooth and trouble free. Thank you.
Thank you for such super feedback Phil! We are really glad to hear you felt our team went above and beyond for you.
5/5
GoogleWe are currently finalising the logistics to rent a flat in Limehouse and Rojda has been extremely helpful. She went extra mile for us just to make sure that our needs are meet. When searching the property Rojda was the only agent (from many who we meet) that had a profesional approach to her job.
Thank you for the great feedback Ion!
5/5
GoogleLloyd was a great support for the complete home buying process. He was responsive, informed, reliable and very supportive with all of our questions and needs. It can be a stressful process and Lloyd help clarify all the steps and had excellent communication. Thank you Lloyd - highly recommended.
Thank you for this great review Bryan! We always strive to support our clients and buyers through what can be a stressful process. I am pleased to hear that it made a real difference to you.
5/5
GoogleI highly recommend Madley Property Surrey Quays! My journey in securing and vacating my flat in London has been made seamless thanks to Natalie's help and professional advice. I really appreciated her kind assistance in resolving any issues which arose during my tenancy.
Thank you for recommending us Ewa! We are happy that you are happy! 😊 …
5/5
GoogleI wanted to say a huge thank you to Carmen as she's been very helpful and patient to follow through all the steps leading to the rent of the flat. Really professional and polite, a great asset for your company! Thank you Carmen!
Thank you for the amazing review Joseph! It’s great to have feedback like this on our team!
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Madley Property Services, Surrey Quays won Gold.
