Trusted Agent profile · Surrey Quays
Verified
★★★★★
324 reviews across 3 platforms
2 Plough Way, Surrey Quays, SE16 2EU
Madley Property Services's office in Surrey Quays, at 2 Plough Way, is rated 4.6 out of 5 across 324 reviews on three platforms, including 314 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
314
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
8
Reviews on The Trusted Agent
This office
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
The Trusted Agent 2026 results for Madley Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
5/5
GoogleI recently purchased a property through Madley and dealt with Lloyd. It was a very long, difficult and stressful situation (due to solicitors), which at multiple stages could’ve fallen apart. However, Lloyd was the negotiator in the middle …
Thank you for the great review! The sales process can be very stressful and it’s great to hear that our teams experience and hard work helped get the purchase to complete for you.
4/5
GoogleAlthough we had a very challenging referencing process with the assessors doing background checks, we were able to work closely with Carmen and the team from Madley to secure a long-term tenancy. Carmen was super friendly, very responsive …
Thank you Ryan!
5/5
GoogleIf you are searching for a new flat in London, I would highly recommend Natalie. During my search, she was professional, knowledgeable, responsive and extremely helpful. Working with Natalie was a great experience and she deserves to be recognised for her hard work and top-notch service.
Thank you for the fantastic feedback about the service you received!
5/5
GoogleThis was by far the best tenancy experience I’ve ever had. A big shoutout to Milena and Garry for being so responsive and helpful every time I had any questions. …
Thank you for such a great review, it’s great to hear the whole process from start to finish impressed you!
5/5
GoogleI can't begin to express how difficult it is to find accommodation in London if you aren't already there. Natalie made this so much easier for me and I wish it could always be this simple to look for a rental property! She accommodated me …
Thank you for the excellent feedback Achsah!
5/5
GoogleI would definitely recommend Madley. We rented an apartment with then and everything was done very quickly and easily. Carmen was our agent, she's very professional and an amazing person, I'm very grateful for her.
Hi Ana, thank you for the 5 stars and recommendation!
5/5
GoogleNatalie was amazing in helping us in the process of finding the place, putting down the offer and then navigating the bureaucratic process of references. She replied very quickly and with a great positive attitude.
Thank you for the 5 stars and great review Bogdan!
5/5
GoogleI found a great property to rent in Battersea with Madley property and I've been very happy with the service. Looking for a house in London is always stressful but Rojda has been very helpful and most of all human! (a rare characteristic to …
Thank you Beatrice, we are pleased that you enjoyed the service you were given!
5/5
GoogleIf you are searching for a new flat in London, I would highly recommend Natalie. During my search, she was professional, knowledgeable, responsive and extremely helpful. Working with Natalie was a great experience and she deserves to be recognised for her hard work and top-notch service.
Thank you for the fantastic feedback about the service you received!
5/5
GoogleNatalie is the perfect professional. Because of the COVID-19 situation everything was more complicated, but she helped us with the process and made everything easier. Natalie answered all our questions very fast, sent us a video …
Thank you for the excellent review Mihail! It’s great to hear that our team were there and worked hard to make sure the process went well despite the COVID-19 situation.
5/5
GoogleCarolina Santander was thoroughly professional and was able to show us properties which fit most of our unique criteria by carefully listening to our requirements. She was flexible with viewing times, showing us properties during the …
Thank you for the excellent review Soham! It’s fantastic to hear!
5/5
GoogleMadley Property's representative Natalie Ewans is an epitome of high standards , professionalism and great attention to clients' requests. She has always been there even after working hours, or during weekends to answer our queries, always …
Thank you for the amazing feedback and 5 stars!
5/5
GoogleDealt with Carmen who was absolutely fantastic. Very experienced and managed our expectations very well. Went out of her way to do virtual viewings and in person viewing when we were back in the country. Helped us through every process and settling in.
5/5
GoogleFabulous staff. On point and show such an excellent work ethic and try to make things as simple as possible. Milena, Matt and Carmen have been so good. Glad I've signed up with them
Thank you for such great feedback on our team!
5/5
GoogleWe worked with Natalie to help us move into a new rental house, and she is incredibly good at what she does; going above and beyond to be helpful and communicative. Would highly recommend!
Thank you Hanne!
5/5
GoogleNatalie is really professional person. I hade really good experience eith her and i like that she keep informing me about the progressrhat i was all the time up to date with all the progress. I am person when something goes good with …
Thank you for the great feedback Ales! We are really pleased to hear you were impressed with our service and will be using us again in the future.
5/5
GoogleIn summary my experience with Madley has been just great. Since the moment Matt visited me to do the valuation until the flat was handed over to the new tenants. Matt together with Natalie and Rojda were great at keeping me informed of …
Thank you for such superb feedback Tanus! It’s excellent to hear that as a first time landlord, our team was able to make the process clear and simple and that we found you tenants quickly. This is always our aim and what we strive to achieve and deliver for our landlords.
5/5
GoogleMadley helped my find a fantastic apartment that I’ve just moved in to. Moving houses is never fun, but Natalie Ewans made it seem easy! She guided us through the entire process, right from the initial viewing to putting down an offer, the …
Thank you for the excellent feedback Mithran! We are pleased that we were able to help you right through the process.
5/5
GoogleExcellent service from Madley Properties - in particular Lloyd Whitey has been extremely helpful and attentive throughout the entire process. Lloyd has actually been instrumental in buying this particular property. When you buy a property …
Thank you so much for the great feedback and 5 star review! We are so pleased that the service our team provided made the purchase process easier.
5/5
GoogleCarmen has been really helpful, patient, kind and professional during all the tenancy set up process. Everything has been conducted in a transparent manner.
Thanks for the 5 Stars Rafael!
5/5
GoogleExcellent service, professional team & great use of technology. Our Agent was Carmen, everything that we wanted to know or any issue we had she got it solved. Definitely recommend the entire team!
Thank you for the great feedback and 5 stars Ovidiu! It’s great to hear that the technology we use is making the process easier for tenants.
5/5
GoogleNatalie Ewans is a mix of professionalism and friendliness. She is proactive and was available whenever there was a question. Everything we needed was done prompt and efficient. I would thoroughly recommend Madley Property as letting agents.
Thank you Sumati!
5/5
GoogleNatalie has been extremely helpful to us and managed to find a flat that was absolutely perfect for us! She’s been extremely fast to respond and informative, and she really went out of her way to help us. I can’t recommend her enough!
Thank you for the great feedback Ieva!
5/5
GoogleNatalie was able to understand what my colleague and I wanted from the start of our property search. She was able to recommend another property after the original one we wanted had already been let. Which turned out to be the one! She made …
Thank you for your review Hannah! We are pleased you were happy with the service. The Madley team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Madley Property Services, Surrey Quays won Gold.
