Madley Property Services Surrey Quays reviews

★★★★★ 5/5

Google

My agent Natalie was great she helped me out a lot l think this agency is really good they are always there when you need them couldn’t be happier with there service

Dawn · 18 March 2022

★★★★★ 5/5

Google

Tonte Bo Douglas has been very helpful ever since we moved into our flat. At first we thought everything is going to be a hassle since most property management departments are very unreliable and slow but I'm very happy to say every non …

Oana · 5 October 2018

★★★★★ 5/5

Google

I would thoroughly recommend Lloyd and Madley property. He was incredibly attentive and knowledgeable throughout my initial property search. Since, he’s provided a first class service and updated me regularly throughout the process. …

Jack · 5 October 2021

★★★★★ 4/5

Google

My girlfriend needed to move ASAP and Natalie made everything she could to make it happen even helping her after hours very professional and lovely lady would definitely recommend this agency

Nasro · 17 March 2022

★★★★★ 5/5

Google

Smooth and professional! Carmen was very helpful and provided all the assistance I needed. She also took time to answer all of my questions and explain the steps of the process.

Rayan · 16 March 2022

★★★★★ 5/5

Google

We dealt with Carmen who I can't recommend enough. Friendly and professional, she took us through the letting process step by step and was very responsive to any queries we had.

Andrew · 16 March 2022

★★★★★ 5/5

Google

Carmen was great and very professional all through the process. That was very appreciable as she was very reactive, providing great advices and flexibility. She definitely made the moved in way easier! …

Simon · 5 October 2021

★★★★★ 1/5

Google

Currently renting through Madley property. Agents are agreeable enough to talk to, if you can get in touch. We've been waiting on repairs for months and emails to our agents are continuously ignored. Also unclear who our main agent is, we are often contacted by new employees. Sounds like an understaffing issue. We are not given contact details for our landlord so are stuck paying full rent to an agency and landlord that do not follow through with their duties. When we moved into the flat we were met with dirt (food on the floor, white walls greased with yellow marks etc), black mold and old pieces of wood, furniture and flooring left behind by an unknown source. We also didn't have hot water for the first three weeks and had to shower at friends houses. We received no compensation for the state of the flat, and continued to pay full rent. The leftover furniture was finally removed about halfway through our tenancy. Prior to be moving in we were also told all white goods would be included in the property, I filmed the viewing and caught this on camera, but when we moved in we had no freezer?? I'm currently sitting through the sound of grinding repair work in the flat downstairs, which tenants were not given notice of. This work has been going on for a week, with no indication of an end date. Working from home, this has been somewhat stressful. They're militant with their referencing, which is done through yet another third party. This whole process was incredibly stressful, expect to handover screenshots and bank statements - privacy not a concern for this company. All in all, I would avoid in future due to the severe communication issues we've faced with Madley.

A · 15 November 2021

★★★★★ 5/5

Google

Had to leave previous tenancy because landlord wanted it back for himself. Dealt with Natalie at Madley's who couldn't have been more helpful. Very bubbly and energetic, made a troublesome move almost a pleasure. Always got back to us, …

Stuart · 5 October 2019

★★★★★ 5/5

Google

Natalie Ewans!!!!!!😉😉😉is the best Agent person I have ever had. What can I say! she deserves more than 5 stars points! The lady Natalie is extremely the best , professional and great manners. Great character , kindness and patience …

TheEndisNear! · 5 October 2019

★★★★★ 5/5

The Trusted Agent

Responsive and helpful

Natalie Ewans has been extremely helpful in finding us a property suitable to our needs and recommended the perfect flat for us which we would have otherwise not even thought of viewing! Following that, she was very quick to respond to any queries we had and advised us on the best times to broach certain topics (eg furnishing requirements) with the landlord. Overall, she's been absolutely lovely and I can't recommend her enough!

Ieva · 25 February 2019

★★★★★ 1/5

Google

Warning! Be very, very careful before trusting these agents. My friend rented a flat through them and has been scammed out of her deposit and verbally threatened with "repercussions" if she even thought about legal action. Looking through their "reviews" it seems there are numerous reviews written be google accounts holders who only ever write one, positive review, then disappear forever. Sounds fake, yup, they are written by the agents to try and hide their horrific service. Properties they advertise are totally different to what you end up renting too. Filth on carpets and mould in cupboards appear to be part of the fabric of their rents. There are many long established and great agents round this area to try, not these clowns. Avoid if your money, health and self respect are important to you.

Veronica · 3 October 2021

★★★★★ 5/5

Google

Carmen and Natalie were amazing every step of the way, going the extra mile to ensure we got the place we were hoping for. They were very responsive and compassionate, and I highly recommend using their agency.

Sam · 7 March 2024

★★★★★ 5/5

Google

I had a fantastic experience with Natalie from Madley. Having dealt with several other agents and agencies, the entire process with her was incredibly smooth and pleasant in comparison. Natalie was able to point us to several flats when the …

Erwan · 5 October 2018

★★★★★ 5/5

Google

I had an amazing experience with Natalie she was extremely attentive and helpful when helping me throughout the entire process I would recommend Natalie to any new renter

Zena · 17 March 2022

★★★★★ 5/5

Google

I ve dealt with Carmen, she was so helpful throughout the process, very responsive and enthusiastic. She is one of the best Agents i have ever dealt with!

Antonia · 16 March 2022

★★★★★ 5/5

Google

Natalie Ewans was great from start to finish, it was refreshing to have a letting agent that wasn't overly pushy or hounding me all day. Everything went smoothly from start to finish, I couldn't recommend Madley Property and Natalie more.

Louise · 15 December 2018

★★★★★ 5/5

Google

Emma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are …

Kenton · 7 August 2024

★★★★★ 5/5

Google

Had a very pleasant experience with Madley Agency. Huge thanks to Carmen for being professional, patient and helpful.

Ehsan · 16 March 2023

★★★★★ 5/5

Google

Natalie has been immensely helpful in the process of settling in, aiding in any issues and requests without skipping a beat. She has made an otherwise stressful process of moving completely manageable and continues to provide great service.

Levi · 18 March 2019

★★★★★ 5/5

Google

Lloyd was very supportive through the home buying process, providing quick responses and facilitating the process as much as possible. We will certainly reach out to Lloyd as a buyer or seller.

Vanessa · 18 March 2021

★★★★★ 5/5

Google

It was a pleasant experience working with Madley. Thank you Cameron! Cameron provided excellent services and efficiency, reliable and communication was easy ! Helping me to rent this lovely apartments. I will definitely recommend Cameron to my family and friends! Fab experience!

Kristina · 2 October 2023

★★★★★ 5/5

Google

Carmen is very kind and professional. She helped us to find the flat we were dreaming of. Perfect location and within our budget. Strongly recommended.

Domenico · 18 March 2022

★★★★★ 5/5

Google

Working with Carmen was a real pleasure. She made the process very smooth and seameless by being responsive, prefessional and helpful. Overall, a great experience.

Gabriel · 16 March 2022