4/5
Great, simple and professional. Dealing with Madley Properties was simple and effortless.
Agent replied
Thanks Allan, I am pleased to hear the service was easy and effortless!

Trusted Agent profile Β· Surrey Quays
Verified
β β β β β
324 reviews across 3 platforms
2 Plough Way, Surrey Quays, SE16 2EU
Madley Property Services's office in Surrey Quays, at 2 Plough Way, is rated 4.6 out of 5 across 324 reviews on three platforms, including 314 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
The Trusted Agent 2026 results for Madley Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
4/5
Great, simple and professional. Dealing with Madley Properties was simple and effortless.
Thanks Allan, I am pleased to hear the service was easy and effortless!
5/5
I have worked with Madley Property for almost a year now, I must say they are not only professional, but with a real human touch. I especial like working with Natalie, she supper efficient with lots of energy, make the process very easy. I highly recommend their service.
Thank you for such excellent feedback Karen! Our team works very hard to make sure the process is as easy as possible and itβs lovely to get such positive comments.
5/5
Natalie Ewans what to say absolutely fantastic from start to finish nothing was to much trouble for this lady. Very professional and knows her stuff!! An asset to the team thanks for the recent letting in canary wharf ππ½ will definitely be using again. Sakir Xhanis & business associate. β¦
Thank you for such great feedback and the 5 stars! Itβs amazing to hear!
5/5
Very happy to have come accross Madley Property in Surrey Quays. Natalie collected all relevant information and provided great suggestions based on our criteria. I really appreciated the ease of communication with her, and felt that she understood well our situation. Great service so far, thank you.
Thank you for the great feedback about the service you received!
4/5
My agent is Carmen Vigneron. She helped me find a flat that matched my requirements very fast and was able to guide me through the process of setting up the home very well. Good company and communicative.
Brilliant to hear this feedback! Thank you!
1/5
I did not believe such agents existed in this age any more. Each time I call the property ready for view. Each time I walk in to office the property mysteriously "just gone". I hope others read and take note of what they think of other race. Didgusting.
Dear Afamefuna, I have checked our records, our leads system and enquiries and you are not recorded on any of our systems anywhere nor is there any record of you being someone who has tried to make contact with our company. As you can see from our reviews, our agents would never act in the ways you are suggesting and our team is dedicated to supply the best service we can to everyone. Can you please contact me as a matter of urgency on jaimie@madleyproperty.com.
5/5
We were supported by Carmen Vigneron who was super helpful throughout the whole process. In my 10 years in London Iβve never dealt with a more professional, transparent and responsive agency and Carmen really helped make the end-to-end process as smooth as possible. I highly recommend Madley Property and Carmen!
Thank you for the excellent review Siavosh! We work hard to make things clear and easy and itβs great to hear that itβs making a difference!
5/5
Can't thank Aryan enough for making the process of buying our first property a total breeze!
5/5
Madley Properties has proven a professional service allowing us to find a good rental property in a matter of weeks. Carmen, our agent, was supportive, patient and understanding about our last minute move scenario and sorted things out for β¦
Thank you for the great review Cephas, we are so happy to hear you are pleased with the service our team provided.
5/5
I have been dealing with Natalie who has been so helpful. I live abroad and knowing that my property is safe in her hands has given me so much peace of mind. I compared Madley against lots of other agencies and really appreciated the personal touch that they offer. Would definitely recommend.
Thank you Vicki, we are delighted to hear from another satisfied landlord!
5/5
My experience with Madley has been second to none. Iβve been dealing with Natalie who is an excellent professional. She was quick, efficient and got me a great deal. Iβm very pleased with the service received and highly recommend her work.
Thank you Esther!
5/5
My boyfriend and I relied on Carmen, very kind and ready to help us in all problems, finding fast solutions for every problem, super professional and efficient. Highly recommended, if you aim for the quality of an agent, sympathy and kindness.
Thank you for the great review Giorgia!
5/5
Very professional and excellent customer service. Would definitely recommend this company to anyone. We had reached out to several agencies, but all left us feeling frustrated apart from Natalie who was so responsive and transparent throughout a difficult rental process during COVID. Lena & John
Thank you for the amazing feedback and review Lena! We are pleased to hear that we were able to assist when other agencies couldnβt.
5/5
We were super impressed with Natalie and Carolina. Every encounter with them were incredibly reassuring. They were helpful, responsive, friendly, professional and prompt at all times dealing with queries and answers. They did an excellent β¦
Thank you for such great feedback and the 5 stars! βοΈβοΈβοΈβοΈβοΈ
5/5
We were supported by Carmen during our flat search - she was super responsive and at our disposal for any of our questions, even after signing the contract. She was really professional throughout the process. For that I truly recommend β¦
Thank you for the amazing feedback and 5 star review Maxime!
5/5
Carmen from Madley Property has been extremely helpful and diligent in helping me find a flat. After very few visits she was able to understand my requirements and expectations and thereafter directed me to the perfect flat. She was also β¦
Thank you for the amazing review and feedback!
5/5
Very pleased with the overall experience! Carmen has truly been responsive, attentive to my needs and professional from the property search to contract signing. I highly recommend Madley if you are in search of a place to rent!
Thank you for the great review and feedback!!
5/5
An Amazing Highly Professionally Service
I have received an amazing great service from Natalie Ewans. She was there for me all the way. She was helpful in finding me a tenant in a very short period of time, and have update through out the process of the tenant. I mean really was there al the way. Very polite and very straight forward with her professional work and in anything she has done. We had real great good contact throughout the whole process. I honestly cannot thank her enough really. Well done Natalie, keep going. Thanks a million
5/5
Very professional and outstanding service from Natalie at Madley. She provided us with quick responses to our quiries, excellent knowledge of the property, the viewing went very smoothly and the process of getting our ideal flat was made β¦
Thank you Sarangan, itβs great to have such excellent feedback!
5/5
Renting through Madley Property has been a wonderful experience, largely due to the responsiveness and quality of support provided by Natalie Ewans throughout my tenancy. Would highly recommend to anyone seeking rental services in central London.
Thank you for such amazing feedback and the 5 stars!!
5/5
Fantastic service by Nathalie - Thank you! She was understanding of our needs, accommodating and went the extra mile to find us exactly what we were looking for. I would highly recommend her and Madley Property.
Thank you for the 5 stars and such a great review Leila!!
5/5
I was greeted by Carmen, she was prompt, such a good vibe! She helped me throughout the whole process, she was there when I called asking for info! She made everything easier! πβΊοΈ Thank you! β¦
Thank you for the amazing review Andra!!
5/5
I had a great experience working with Carmen, she was very supportive and overall the customer experience was great. I would recommend this agency to anyone who is looking to move. Thank you, was a pleasure!
Thank you for the great review
5/5
Rojda Kilic support was brilliant. From viewing of the apartment, to contracting, orchestrating all necessary stuff (utilities, furnishing, and much more). Very insightful counsel, always relevant and customer focused, all encompassing and not a single ball dropped. I can recommend Madley most definitely because of Rojda Kilic.
Thank you Michel!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Madley Property Services, Surrey Quays won Gold.