Trusted Agent profile · Surrey Quays
Verified
★★★★★
324 reviews across 3 platforms
2 Plough Way, Surrey Quays, SE16 2EU
Madley Property Services's office in Surrey Quays, at 2 Plough Way, is rated 4.6 out of 5 across 324 reviews on three platforms, including 314 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
The Trusted Agent 2026 results for Madley Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
4/5
GoogleDespite a few tricky issues with the building our flat is in and previous tenants, Tonte (the Property Manager at Madley) was very helpful to assist us and always really on top of communications and updates. Really appreciated.
Thank you for the kind review Oana! We are happy to hear you are pleased with the service you received from Tonte and the property management team.
5/5
GoogleCarmen from Madley was very professional. She made the process of renting into a flatshare an easy and smooth one. Pleasure to have dealt with her
Thank you for the 5 star review Salman, we are glad you enjoyed working with our team and that the process was easy!
5/5
GoogleCarmen helped me to secure a flat share for me and my wife. Responded very quickly to any and all of questions, beyond helpful very professional.
Thank you for the lovely review!
5/5
GoogleGreat service from Madley Property. I was looking for a property, Lloyd, my agent, was very proactive and responsive, driving the process through and answering my questions. …
Thank you for the amazing review Helene! We are so happy that we were able to find you the right property!
5/5
GoogleGreat service from Natalie! Very professian and always responsive and helpful any time we needed help. First good experience with an agency thanks to her!
Thank you Chiara! We are pleased to hear we were able to be the first agency to deliver a service you liked!
5/5
GoogleIt was a pleasure working with Lloyd @Madley, always responsive and professional, he worked hard to complete the sale, very happy with the service
Thank you for the excellent review and 5 stars Chris!
5/5
GoogleMadley have been fantastic throughout the whole lettings process, Matt has kept me informed throughout each step, I would definitely recommend.
5/5
GoogleCarolina did a fantastic job at managing all stakeholders throughout the process and kept me well informed at every stage. Would definitely recommend!
Thank you for the great review Phil and the recommendation!
5/5
GoogleNatalie from Madley was a great help to us finding a flat first time in Ealing Broadway. Happy to answer our questions and help in any way she could. Would highly recommend
Thanks for the great feedback Aaron!
5/5
GoogleNatalie from Madley was a great help to us finding a flat first time in Ealing Broadway. Happy to answer our questions and help in any way she could. Would highly recommend
Thanks for the great feedback Aaron!
5/5
GoogleAmazing experience with Carmen. She was very helpful with the entire process.
Thanks for the great feedback Adriana!
5/5
View AgentsTenancy assistance
Tonte was very helpful in dealing with some matters during my tenancy regarding installing wifi.
5/5
GoogleExcellent professional service from Madley Property. Carmen Vigneron . Highly recommended.
Thank you for the positive feedback Bledjan
5/5
GoogleVery nice conversation with Carmen who is very helpful at all stages of renting! She is very responsive:) Great experience!
Thanks for the excellent review Boya!
5/5
GoogleFantastic experience with Natalie Ewans. Property was suggested to me and the viewing was conducted very professionally. Promptly provided requested information and was very helpful during the process. Cheers!
Thank for the review George, it’s great to hear such excellent feedback.
5/5
GoogleI was looking to purchase a property and Aryan (Madley property) was super helpful during the price negotiation. He also provided great advice on the flat purchase logistics (move-in date etc). It was a pleasure collaborating with him on the deal. Thank you.
2/5
GoogleThis 2 star review was due to unprofessional dealings I have had with Natalie Ewans - the sales agent who double booked my viewing, and handed company documents over to me!
Anurag, we are disappointed that you have chosen to give us a two star review. However, client feedback means a lot to us and our hard work gains us a lot of 5 star reviews and great feedback. We will take your comments on board and thank you for your feedback.
5/5
GoogleMe and my wife were dealt with by Carmen, she was very professional and very responsive, answering all our questions thoroughly. …
Thank you for the 5 stars and great feedback!
5/5
GoogleI have received outstanding service from Rojda. She has listend to my needs and helped me find the perfect property. I definately reccomend the agency and help from Rojda.
Thank you for the fantastic feedback Paulina!
1/5
Googlethis is the worst agency they don't service houses we live 2 weeks without water never go to them you will always have housing problems!
5/5
GoogleBoth Charlotte and Tonte have been very accommodating with various requests when moving into my new property. Everything has worked seamlessly! Thank you both! …
Thank you for your review Han! We are pleased you were happy with the service you received from Charlotte and Tonte.
5/5
GoogleExcellent service. Very professional people. I'm especially grateful to Tonte who helped me a lot during moving in apartment and later. I will definitely recommend this agency to others.
Thank you for your review! We are pleased you were happy with the service. The Madley team.
5/5
GoogleRaphael and Emma offer a service that you simply won't find on the high street. They are a personable team and take every care and effort to make sure that …
Thank you for the great review sorry about the delay in posting this nearly 4 years on we are still working together your are a pleasure to work with.
5/5
GoogleNatalie for you i can give more than 5 star because your very professional on your job you let the client Always happy
Thank you for the great review Maria!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Madley Property Services, Surrey Quays won Gold.
